At a Glance
- Tasks: Support the Shop Manager in running a vibrant community shop and leading a diverse team.
- Company: Join Scope, a charity dedicated to achieving equality for disabled people.
- Benefits: Enjoy 35 days annual leave, flexible working, and excellent training opportunities.
- Other info: Be part of a dynamic team focused on sustainable fashion and community engagement.
- Why this job: Make a real impact in your community while developing your retail management skills.
- Qualifications: Retail experience with strong leadership and communication skills required.
Starting full-time salary £24,479 a year (£13.45 an hour) pro rata for part time.
Ilkley, LS29 9EE
Join Our Community
Would you like to work at the heart of your local community? Are you motivated to inspire and support a team of volunteers? Do you have retail experience and are ready for the next step in your career? If so, this could be the opportunity for you.
The Role
Permanent, 14 hours a week at Scope's Ilkley shop - 48 The Grove, Ilkley, LS29 9EE.
Please note that successful candidates will be subject to an enhanced DBS check.
As Assistant Shop Manager at Scope’s Ilkley shop, you will work alongside the Shop Manager to keep the shop running smoothly each day. Every day is different. You will help increase sales, manage shop costs, and support and motivate the team.
You will:
- Assist in the management of the shop operations.
- Work with the Shop Manager to support, motivate, and involve a diverse team of paid employees and volunteers.
- Actively promote Scope and its services within the community.
- Support the shop manager to drive sales and effectively manage stock. Also support our online selling with identifying suitable items and listing on online selling platforms.
- Help the team deliver excellent customer service.
- Deputise for the shop manager in their absence.
Please include examples in your application that show how your skills, experience, and values match the person specification.
About you
We’re looking for someone who has:
- Proven experience in a customer-facing role, with responsibility for supervising or leading a team within retail or other service-based environments.
- Experience working in a target-driven environment, with a focus on achieving sales or performance goals.
- Experience of working in a fast-paced environment.
- A team player with strong work ethic.
- Strong communication and interpersonal skills.
- IT literacy and numeracy skills.
We welcome applications from people with lived experience of disability and from all backgrounds. We also ask you to share how you support Scope’s values and contribute to our goal of creating a fair and equal future for disabled people.
Working in Our Shops
Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families.
Shop Hours
Scope shops are open every day. Some weekend and Bank Holiday cover is needed.
Full-time: 35 hours per week, five days out of seven.
Part-time: Weekly hours on a seven-day rota.
Additional information
You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.
Anonymised applications
We use an anonymised application process to support our commitment to equality, diversity and inclusion. All applicants must submit an anonymised CV and complete a short online application form.
Our values
Pioneering, Courageous, Connected, Open, Fair. We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.
Our promise to disabled people
We are proud to be a charity that stands for disability equality. We welcome applications from disabled people and anyone with an impairment, condition, or access need. We want our team to reflect the communities we serve.
As a Disability Confident Leader, we promise to offer an interview to all disabled applicants who meet the essential requirements for the job. To do this, tick the box in your application to say you are applying under the Offer an Interview Scheme (this used to be called the Guaranteed Interview Scheme).
If you need any changes or support during the recruitment process, please email us via our website. You can also find more details about asking for adjustments at interview on our website.
Important to know
You must meet all the essential requirements listed in the job description. If lots of people apply, we may need to limit interviews to a fair number of disabled applicants who best meet the criteria.
Equality, Diversity and Inclusion (EDI)
EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
- 35 days annual leave.
- Flexible working (where we can).
- Company pension.
- Excellent training and career development.
- Strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues.
- Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.
Please note that successful candidates will be subject to an enhanced DBS check.
How to apply
Please visit our website and apply online via the "Apply Now" button.
Application closing date - 22/06/2026.
One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses. Together we will be unstoppable.
Assistant Shop Manager in Ilkley employer: Scope
At Scope's Ilkley shop, we pride ourselves on being an excellent employer that values community engagement and employee development. With a strong focus on equality and inclusion, we offer generous benefits such as 35 days of annual leave, flexible working options, and comprehensive training opportunities, all within a supportive and dynamic work culture. Join us in making a meaningful impact while enjoying the unique advantage of working in a vibrant local setting.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager in Ilkley
✨Tip Number 1
Get to know the shop and its community! Before your interview, pop into the shop, chat with the team, and understand what makes it tick. This shows you’re genuinely interested and helps you connect with the role.
✨Tip Number 2
Prepare some examples of how you've led a team or boosted sales in your previous roles. We love hearing about real experiences, so think of specific situations where you made a difference!
✨Tip Number 3
Show off your passion for retail and community work during the interview. Talk about why you want to be part of Scope and how you can contribute to our mission of equality for disabled people.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it’s super easy to navigate, so you can focus on showcasing your skills.
We think you need these skills to ace Assistant Shop Manager in Ilkley
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about supporting the community and working with a diverse team. Share your experiences that reflect this passion.
Tailor Your Examples:Make sure to include specific examples from your past roles that demonstrate your skills and experience. We’re looking for evidence of your customer service prowess and team leadership, so don’t hold back on those stories!
Be Authentic:We value honesty and authenticity, so be yourself in your application. Share your personal journey and how it aligns with Scope’s values. This helps us understand who you are beyond just your qualifications.
Apply Through Our Website:Don’t forget to apply through our website using the 'Apply Now' button! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Scope
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Assistant Shop Manager role. Familiarise yourself with Scope's mission and values, and think about how your experience aligns with their goals. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As you'll be supporting and motivating a diverse team, prepare examples of how you've successfully led or supervised a team in the past. Think about specific situations where you inspired others or improved team performance, as this will demonstrate your capability to take on the responsibilities of the role.
✨Prepare for Customer Service Scenarios
Since excellent customer service is key, be ready to discuss how you've handled challenging customer interactions in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your problem-solving skills and ability to maintain a positive shopping experience.
✨Emphasise Your Community Engagement
Scope values community involvement, so think about ways you've engaged with your local community in past roles. Be prepared to share ideas on how you could promote Scope and its services within Ilkley, showing that you're not just looking for a job, but are passionate about making a difference.
