At a Glance
- Tasks: Lead a team to enhance supporter experiences and drive fundraising success.
- Company: Join a vibrant charity dedicated to creating an equal future for disabled people.
- Benefits: Enjoy 27 days holiday, flexible working, and excellent training opportunities.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
- Why this job: Make a real impact while leading a passionate team in a meaningful cause.
- Qualifications: Experience in operational leadership and delivering high-quality customer service required.
The predicted salary is between 50133 - 50133 £ per year.
1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses. Together we will be unstoppable.
The Fundraising Operations Lead role is an exciting opportunity for an experienced operational leader to help deliver excellent supporter experiences and drive fundraising performance. We are looking for someone who can lead a high‑performing team, oversee supporter care and compliance, and ensure the systems, processes and partnerships that support fundraising activity run effectively.
In this role, you will:
- Lead and develop a team delivering supporter care and compliance across fundraising activity.
- Ensure supporters receive a high‑quality service, including effective handling of enquiries, feedback and complaints.
- Lead compliance across fundraising operations, ensuring activity meets regulatory and organisational requirements.
- Oversee operational processes including income processing, data handling and reconciliation.
- Identify and deliver improvements to systems, processes and ways of working.
- Manage relationships with key suppliers and partners, ensuring high standards of service and supporter experience.
- Use data, insight and reporting to identify opportunities, solve problems and improve performance.
- Work closely with teams across fundraising and the wider organisation to support successful fundraising campaigns and long‑term growth.
About you
We are looking for someone who enjoys improving services, leading people and making things work smoothly. You are a confident communicator who can build strong relationships, solve problems and use data to make informed decisions. You will bring experience of operational leadership and will be passionate about delivering excellent supporter or customer experiences. You are someone who:
- Has experience managing teams and delivering high‑quality supporter or customer service.
- Has experience managing compliance within a regulated environment.
- Is confident working with CRM systems and data‑driven processes.
- Has experience managing suppliers and external partners.
- Has strong organisational, analytical and problem‑solving skills.
- Can manage competing priorities and deliver work to deadlines.
- Builds positive relationships and works effectively with a wide range of stakeholders.
We welcome applications from people with lived experience of disability and from all backgrounds. We also ask you to share how you support Scope’s values and contribute to our mission of creating an equal future with disabled people.
Additional information
You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.
Anonymised applications
We use an anonymised application process to support our commitment to equality, diversity and inclusion. All applicants must submit an anonymised CV and complete a short online application form.
Our values: Pioneering, Courageous, Connected, Open, Fair. We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.
Disability confident scheme
We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long‑term condition, or access need. We want our colleagues to reflect the diverse communities we serve. Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work. As part of this, we aim to offer an interview to disabled applicants who meet the essential requirements of the role.
Important to know: You must meet all the essential requirements in the job description. If we receive a high number of applications for a role, we may need to prioritise interviews for disabled applicants who best meet the role criteria.
Equality, Diversity and Inclusion (EDI)
EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.
Benefits
- 27 days holiday and bank holidays
- Flexible, hybrid, and remote working options
- Pay progression at 6 months and 2 years
- Company pension
- Excellent training and career development
- Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)
- Discounted gym membership, cycle‑to‑work scheme, and more
How to apply
Click the apply button to create an account and complete your application form.
StudySmarter Expert Advice🤫
We think this is how you could land Fundraising Operations Lead
✨Get Involved with Local Charities
Dive into the local fundraising scene in your area! Volunteer for events or get involved with committees at organisations you admire. Not only will you gain experience, but you'll also make connections that could lead to that coveted full-time role at places like Scope.
✨Network through Fundraising Events
Attend fundraising galas, charity auctions, and networking events. These gatherings are perfect for meeting industry professionals and perhaps even landing an interview on the spot. Plus, if you mention how you love the mission of Scope, you’ll definitely make an impression!
✨Leverage LinkedIn for Connections
Don’t just sit back; actively connect with fundraisers on LinkedIn! Join groups related to fundraising development and share your insights or experiences, which can position you as a knowledgeable candidate for full-time roles. This is a platform where visibility really counts in our industry.
✨Showcase Your Passion through Content
Consider writing articles or creating posts about fundraising strategies, non-profit success stories, or your experiences in the field. Sharing this content can help establish your expertise and draw attention to yourself for full-time positions like that at Scope. It’s all about being visible and passionate!
We think you need these skills to ace Fundraising Operations Lead
Some tips for your application 🫡
Show Your Passion for the Cause:In the world of fundraising, we want to see your genuine enthusiasm for the mission that Scope supports. Be sure to weave in your personal connection to the cause in your cover letter. This isn't just a job for us; it's about making a difference, so let your passion shine through!
Highlight Relevant Experience:In your CV, focus on any past experience related to fundraising, community engagement, or donor relations. If you've organised events or developed marketing materials for a charity, make sure we see it front and centre. Quantify your achievements where possible—donor retention rates or funds raised can make a huge impact!
Use Engaging Language:When crafting your application, use engaging language that reflects the tone and values of Scope. We're looking for enthusiasm and creativity in how you present your experience. This is especially key in fundraising, where storytelling can connect potential donors with our mission.
Tailor Your Application:One size does not fit all! Make sure to tailor your CV and cover letter specifically for the Fundraising Operations Lead role at Scope. Research us to understand our specific initiatives and align your skills with our goals. A personalised approach shows that you’re genuinely interested and willing to put in the effort—qualities we absolutely love!
How to prepare for a job interview at Scope
✨Display Your Passion for the Cause
Let’s face it, fundraising is all about passion! Show up to your interview with genuine enthusiasm for the mission of Scope. Share specific experiences that demonstrate your commitment to similar causes, and don't shy away from discussing why this role and this organisation matter to you.
✨Know Your Fundraising Strategies
Brush up on different fundraising strategies and tools that are common in the industry, such as grant writing, event planning, or online campaigns. Be prepared to discuss which methods you've used successfully before and how they could translate to your work at Scope.
✨Be Ready for Scenarios and Challenges
Expect scenario-based questions where you’ll have to talk about how you’d tackle potential challenges in fundraising. Whether it’s overcoming donor objections or streamlining donor processes, think about examples from your past that showcase your problem-solving skills.
✨Emphasise Collaboration and Network Building
Fundraising is rarely a solo effort; collaborative skills are key! Talk about how you've worked with different teams to achieve fundraising goals, and mention any networks you have that could be beneficial for Scope. This shows you're not only a lone wolf but a team player with valuable connections.
