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- Tasks: Support disabled households with energy and water bills over the phone.
- Company: Join Scope, a charity dedicated to equality for disabled people.
- Benefits: Enjoy 35 days annual leave, flexible working, and wellbeing incentives.
- Why this job: Make a real impact while working in a supportive and inclusive environment.
- Qualifications: Strong customer service skills and knowledge of energy advice required.
- Other info: We encourage applications from disabled candidates and diverse communities.
The predicted salary is between 22000 - 29000 £ per year.
Job Description
Energy Adviser
Ref: REQ004356
Fixed term contract until March 2026.
£25,563.66 a year
Leeds LS10 1JF or Home working
Full time, 35 hours a week
As Energy Adviser – Leeds you will manage a caseload of disabled households struggling with their energy and water bills, supporting, and empowering them over the phone. Customers in need of either more in-depth support, or support with water bills, will be referred to you by a separate team of advisers.
The hours for this role will be varied over shift patterns working (Mon – Fri. 08:30 – 16:30 or 09:00 – 17:00)
Location: Working at Scope's Leeds office (3 Brewery Wharf, Dock Street, Leeds, LS10 1JF) and working from home around meetings.
About the role
In this role you will be:
· Reviewing and confirming details with the customer and conduct an assessment to fully understand their support needs
· Developing goal-based action plans that clearly show how the customers support needs will be addressed.
· Where needed, complete actions on customer’s behalf such as speaking to a supplier or submitting an application. Provide clear and detailed updates to the customer afterwards.
· Measure, record and track “distance travelled” for each customer in caseload and ensure that an evidence-based approach is adopted to recording the customer journey
· To work collaboratively within the team to provide support where needed to ensure KPI’s are achieved
· You will manage a personal caseload and provide practical advice that may be required for your diverse customer base
For more information about the role’s responsibilities, and the skills and experience required please visit our website.
About You
· You will have a strong background in a customer focused environment, preferably on a helpline and experience of communicating with difficult and complex information via telephone.
· You will have the ability to communicate with a wide range of customers with an understanding of different needs and respond to these accordingly. You will have excellent communication skills, both written and verbal to be able to communicate with customers and colleagues in a clear, meaningful, and effective way.
· You will demonstrate effective person-centred listening, empathy, and probing skills to respond to underlying issues and assist customers to make informed choices.
· Be able to respond positively to change while being able to work effectively with conflicting priorities will allow to succeed within this role.
· It is essential that you have a good working knowledge of IT including Microsoft Office Products. Methodical, with excellent attention to detail when using databases.
· You will bring drive and enthusiasm to the role and can demonstrate that you care passionately about improving the lives of disabled people and their families and that you have a good knowledge of Energy and Utilities and have City and Guilds Level 3 in Energy Advice.
Please make sure you explain in your application, with examples, how you can meet these important skills.
We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people.
Our values – pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us, please email us via our website. You can find out more about interview adjustments on the Scope website.
Equality, Diversity and Inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
· 35 days annual leave
· flexible working (where we can)
· company pension
· excellent training and career development
· strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
· Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more
One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.
Together we will be unstoppable. For more information please visit our website.
How to apply
Click the apply button and apply online via our website.
Please note that successful candidates will be subject to an enhanced DBS check.
We welcome all applications by 11:59pm GMT on Wednesday 6 August 2025.
Energy Adviser employer: SCOPE
Contact Detail:
SCOPE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Adviser
✨Tip Number 1
Familiarise yourself with the specific challenges faced by disabled households regarding energy and water bills. Understanding these issues will help you connect better with potential customers and demonstrate your empathy during the interview.
✨Tip Number 2
Brush up on your knowledge of energy and utility regulations, as well as any relevant support schemes available for disabled individuals. This will not only show your expertise but also your commitment to helping those in need.
✨Tip Number 3
Practice your communication skills, especially in conveying complex information clearly and compassionately. Role-playing scenarios with a friend can help you prepare for the types of conversations you'll have with customers.
✨Tip Number 4
Demonstrate your ability to work collaboratively by preparing examples of how you've successfully worked in a team before. Highlighting your teamwork skills will align with our values and show that you're a good fit for our culture.
We think you need these skills to ace Energy Adviser
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Energy Adviser position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, particularly in helplines or similar environments. Emphasise your communication skills and any experience you have with energy and utilities.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also demonstrates your passion for improving the lives of disabled people. Use specific examples to illustrate how you meet the essential criteria mentioned in the job description.
Showcase Your Values: In your application, reflect on Scope's values of being pioneering, courageous, connected, open, and fair. Provide examples of how you embody these values in your professional life, as this will resonate well with the hiring team.
How to prepare for a job interview at SCOPE
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of an Energy Adviser. Familiarise yourself with the specific tasks mentioned in the job description, such as managing a caseload and developing goal-based action plans.
✨Show Empathy and Communication Skills
Demonstrate your ability to communicate effectively with diverse customers. Prepare examples that showcase your person-centred listening and empathy skills, especially when dealing with complex information over the phone.
✨Highlight Your IT Proficiency
Since the role requires good working knowledge of IT, particularly Microsoft Office, be ready to discuss your experience with these tools. Mention any relevant projects or tasks where you used databases or created reports.
✨Align with Company Values
Research Scope's values and think about how they resonate with your own beliefs. Be prepared to discuss how you can contribute to their mission of equality for disabled people and how you embody their values of being pioneering, courageous, connected, open, and fair.
