At a Glance
- Tasks: Support the eCommerce team by managing customer enquiries and essential administrative tasks.
- Company: Join a leading charity committed to disability equality and inclusivity.
- Benefits: Enjoy 35 days holiday, pay progression, and excellent training opportunities.
- Other info: Be part of a diverse team that values creativity and collaboration.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Strong attention to detail and excellent customer service skills required.
The predicted salary is between 24479 - 24479 £ per year.
The eCommerce Customer Service Administrator plays a key role in supporting Scope's eCommerce team and online customers, providing timely and accurate administrative support. In this role, you will manage a range of essential administrative tasks, including responding to and resolving customer enquiries received online, as well as queries arising from Scope's finance and stock management systems.
This will be a full-time office-based role working Monday to Friday 8am until 4pm (hub operating hours).
Location: Salford Hub based at Units 19-20, Westlink Business Park, Guide Street, Salford, M50 1BX.
Closing date for applications: 11:59pm GMT, Thursday 3 September 2026.
The role
- Provide administrative support to the eCommerce hub, assisting with day-to-day operations.
- Manage a range of tasks across inboxes, stock management, including accurate data entry.
- Respond to and effectively resolve online customer enquiries in a timely manner.
- Work closely with the wider eCommerce team to identify and address any issues.
About you
- Build good working relationships, communicating effectively with colleagues at all levels to support an inclusive and collaborative environment.
- Use your strong attention to detail to ensure work is accurate, organised and completed to a high standard.
- Provide excellent customer service, responding to queries with empathy, patience and a solutions-focused approach.
- Confidently use Microsoft Office applications, including Word, Excel and Teams, and develop your skills in new systems and processes.
- Manage a varied workload, prioritising tasks effectively within a busy and changing environment.
- Take initiative by identifying opportunities to improve processes and contribute ideas to support the team.
- Work both independently and as part of a team, supporting colleagues and contributing to a positive team culture.
Please make sure you explain in your application, with examples, how you can meet these important skills. We ask you to show an appreciation of Scope's values and our ambition of creating equal futures with disabled people. We welcome applications from people with lived experience of disability and from all backgrounds.
Additional information
- You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.
- We use an anonymised application process to support our commitment to equality, diversity and inclusion. All applicants must submit an anonymised CV and complete a short online application form.
Our values
Pioneering, Courageous, Connected, Open, Fair. We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.
Disability confident scheme
We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need. We want our colleagues to reflect the diverse communities we serve. Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work.
Important to know:
You must meet all the essential requirements in the job description. If we receive a high number of applications for a role, we may need to prioritise interviews for disabled applicants who best meet the role criteria.
Equality, Diversity and Inclusion (EDI)
EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.
Benefits
- 35 days holiday.
- Pay progression at 6 months and 2 years.
- Company pension.
- Excellent training and career development.
- Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people).
- Wellbeing incentives, discounted gym membership, cycle-to-work scheme, and more.
- Long service awards and employee recognition awards.
One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We're here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses. Together we will be unstoppable.
eCommerce Customer Service Administrator in Eccles employer: SCOPE
As a Senior Retail Store Manager in Windermere, you will be part of a vibrant community-focused organisation that values teamwork and volunteerism. We offer competitive salaries, including a market supplement, and foster a supportive work culture that encourages personal and professional growth, making it an ideal place for those looking to make a meaningful impact in their local area.
StudySmarter Expert Advice🤫
We think this is how you could land eCommerce Customer Service Administrator in Eccles
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SCOPE. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SCOPE before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace eCommerce Customer Service Administrator in Eccles
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SCOPE:Your cover letter is your chance to shine! Tell us why you want to work at SCOPE specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SCOPE!
How to prepare for a job interview at SCOPE
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
