Retail General Manager - Doncaster - INTERNAL ONLY

This role is open to internal candidates only. Only existing employees or volunteers of Scope may be considered at this time.

Are you an experienced retail leader ready to take on a bigger challenge? If so, this could be the opportunity for you.

The role is permanent, 35 hours a week at Scope's Doncaster shop, Thorne Road Retail Park, Home by Scope Unit 3A, Doncaster DN2 5DX. Please note that successful candidates will be subject to an enhanced DBS check.

We welcome all applications by 11:59pm GMT Friday 6 November 2026.

We're looking for a Retail General Manager to lead one of Scope's large-format retail stores in Doncaster. This is an opportunity to take the lead in a fast-paced, high-volume environment that brings together retail, ecommerce, warehouse operations and community engagement, all while making a real difference for disabled people and their families.

As Retail General Manager, you'll be accountable for delivering the shop's full commercial potential while creating an outstanding customer and donor experience.

In this role you will:

• Lead, motivate and develop a large and diverse team of paid colleagues and volunteers.
• Deliver sales, profit and growth targets across a range of income streams.
• Drive performance across shop-floor trading, ecommerce, Gift Aid, donated stock, corporate stock and new goods.
• Expand online sales opportunities through platforms such as eBay and other digital channels.
• Oversee stock-processing and distribution operations to maximise productivity and value.
• Create a welcoming, inclusive and engaging environment for customers and donors.
• Build strong partnerships with local businesses, community groups and supporters to increase engagement and stock generation.
• Use commercial insight, performance data and KPIs to identify opportunities and improve results.
• Maintain high standards of visual merchandising, stock management, operational efficiency and customer service.
• Take overall accountability for financial controls, safeguarding, compliance, health and safety, and the smooth running of the store.

This is a varied and rewarding role where no two days are the same, offering the opportunity to lead a significant retail operation while helping Scope generate vital income to support disabled people across the UK.

About you

We're looking for a commercially minded retail leader who can inspire teams, drive performance and deliver exceptional customer experiences in a fast-paced environment.

You will:

• Have experience leading large-scale retail operations and delivering strong commercial results.
• Be able to demonstrate a track record of increasing sales, driving profitability and achieving ambitious targets.
• Have strong leadership skills and experience of developing high-performing, inclusive teams.
• Bring excellent organisational and operational skills, including experience managing stock, warehouse or logistics operations.
• Be confident using performance data and commercial insight to identify opportunities and improve results.
• Have experience managing budgets, controlling costs and making sound commercial decisions.
• Be skilled at building positive relationships with customers, donors, volunteers, local businesses and community partners.
• Be passionate about developing people, creating a positive team culture and helping others succeed.
• Have an understanding of ecommerce and online selling platforms, which would be an advantage.

You'll be a motivated and approachable leader who combines commercial awareness with a commitment to delivering outstanding customer experiences while supporting Scope's mission to create an equal future with disabled people.

Working in Our Shops

Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families.

Shop Hours

Scope shops are open every day. Some weekend and Bank Holiday cover is needed.

• Full-time: 35 hours per week, five days out of seven
• Part-time: Weekly hours on a seven-day rota

Additional information

We're excited that you're considering a career with Scope. Our Retail vacancy information pack has more information about Scope Retail and what it's like to work with us.

You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.

Anonymised applications

We use an anonymised application process to support our commitment to equality, diversity and inclusion. All applicants must submit an anonymised CV and complete a short online application form.

Our values: Pioneering, Courageous, Connected, Open, Fair. We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.

Disability confident scheme

We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need. We want our colleagues to reflect the diverse communities we serve. Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work.

Important to know:

• You must meet all the essential requirements in the job description.
• If we receive a high number of applications for a role, we may need to prioritise interviews for disabled applicants who best meet the role criteria.

Equality, Diversity and Inclusion (EDI)

EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect.

Benefits

• 35 days holiday
• Pay progression at 6 months and 2 years
• Company pension
• Excellent training and career development
• Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)
• Wellbeing incentives, discounted gym membership, cycle-to-work scheme, and more
• Long service awards and employee recognition awards

How to apply

Please click on the apply button and complete the internal application form, or if you have access to ESS please use the instructions below to do this:

• Log in to your iTrent Employee Self Service (ESS)
• Click on the down arrow on the left-hand side of the iTrent ESS screen for the Utility menu
• Select Useful links
• Select Current vacancies
• This will take you directly to the Scope job search page
• You can either search by job title or search all current vacancies then apply