At a Glance
- Tasks: Lead a vibrant team, manage shop operations, and boost sales in your local community.
- Company: Join Scope, a charity focused on making a difference in people's lives.
- Benefits: Enjoy 35 days holiday, career development, and discounts at gyms and restaurants.
- Other info: Flexible working hours with opportunities for growth and recognition.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Retail experience and a passion for inspiring others are essential.
The predicted salary is between 25172 - 25172 £ per year.
Would you like to work at the heart of your local community? Are you motivated to inspire and support a team of volunteers? Do you have retail experience and are ready for the next step in your career? If so, this could be the opportunity for you.
The Role
Permanent, 35 hours a week. Scope’s Dartford shop – 26 High Street, Dartford, DA1 1BZ. Please note that successful candidates will be subject to an enhanced DBS check. We welcome all applications by 11:59pm GMT Tuesday 30 June 2026. As Shop Manager of Scope’s Dartford shop, you’ll have the autonomy to run the shop with creativity and flair. Every day is different. In this role, you’ll lead a team of paid colleagues and volunteers, offering clear guidance, encouragement, and development. Using your experience and management skills, you’ll help grow sales while making sure every customer and donor enjoys a welcoming and inclusive shop experience.
Responsibilities
- Ensure shop sales performance is maximised, actively seeking ways to improve the shop’s performance on a continuous basis.
- Manage all aspects of stock collection and preparation; ensuring that stock processing levels are sufficient to achieve required shop floor density, encouraging stock donations at all times.
- Support our online selling by identifying suitable items and listing on online selling platforms.
- Recruit, manage and develop paid colleagues and volunteers within Scope’s HR and operational policies and procedures and build a strong team.
- Work collaboratively with the Assistant Shop Manager.
Qualifications
We’re looking for someone who has:
- Previous experience as either a Retail Shop Manager, Assistant Manager, or a Supervisor looking to step up, ideally in retail or charity shops.
- Commercially aware and able to spot opportunities.
- Ability to lead and support people.
- Customer-focused, with a can-do attitude.
- A team player with strong work ethic.
- Accurate and detail-oriented.
- IT literate and numeracy skills.
Working Hours
Scope shops are open every day. Some weekend and Bank Holiday cover is needed. Full-time: 35 hours per week, five days out of seven. Part-time: Weekly hours on a seven-day rota.
Benefits
- 35 days holiday.
- Pay progression at 6 months and 2 years.
- Company pension.
- Excellent training and career development.
- Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people).
- Wellbeing incentives, discounted gym membership, cycle-to-work scheme, and more.
- Long service awards and employee recognition awards.
Legal Requirements
You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.
Equality, Diversity and Inclusion
We welcome applications from people with lived experience of disability and from all backgrounds. We also welcome applications from people of colour and other underrepresented communities. Accessibility and inclusion come first.
Shop Manager - Dartford employer: Scope
At Scope's Dartford shop, we pride ourselves on being an excellent employer that values community engagement and personal growth. With a supportive work culture, comprehensive training, and a commitment to employee development, we offer a rewarding environment where you can thrive as a Shop Manager. Enjoy generous benefits such as 35 days of holiday, pay progression, and wellbeing incentives while making a meaningful impact in your local community.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager - Dartford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Scope, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Scope!
We think you need these skills to ace Shop Manager - Dartford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Scope, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Scope and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Scope that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Scope
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
