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- Tasks: Lead and inspire shop teams while managing daily operations and maximising sales.
- Company: Join a charity focused on disability equality and community engagement.
- Benefits: Enjoy 35 days holiday, career development, and wellbeing incentives.
- Why this job: Make a real difference in your community while advancing your retail career.
- Qualifications: Retail experience and a passion for fashion are essential.
- Other info: Flexible hours with opportunities for personal growth and recognition.
The predicted salary is between 23581 - 23581 £ per year.
Total package is £30,331.58
Join Our Community
Would you like to work at the heart of your local community? Are you motivated to inspire and support a team of volunteers? Do you have retail experience and are ready for the next step in your career? If so, this could be the opportunity for you.
The role is permanent, 35 hours per week. The salary for this role is £23,581.58 and also includes a £1,750 allowance and £5,000 car allowance.
Location - Supporting Scope shops based in the London area. It is therefore essential that you can travel within this geographical area.
We are looking to appoint a Shop Cover Manager (known internally as Divisional Support Lead) supporting Scope shops in the London area. These include: Acton, Basildon, Bexleyheath, Camberwell, Camden, Clapham Junction, Dartford, Fulham, Ruislip, Surbiton, Tolworth, Walthamstow and Woolwich.
This is an exciting role working closely with the fantastic shop teams to enable our shops to trade when there is absence and maintaining and improving the running of our shops day to day and enable us to maximise sales and profit. Our retail roles are full of variety, and every day is different! From generating and processing stock to designing an eye-catching window display or recruiting and training our wonderful volunteer team you’ll find every day challenging but extremely rewarding.
You will have relevant experience in retail but a great attitude and willingness to learn is just as important.
About you
As Divisional Support Lead you’ll be passionate about retail and have a love of fashion with experience of running a shop, or you’ll be looking for a management role as the next step in your career and be comfortable working closely with various shop teams.
To be successful in this role:
- Proven experience in a customer-facing role, with responsibility for supervising or leading a team within retail or other service-based environments
- Experience working in a target-driven environment, with a focus on achieving sales or performance goals
- Experience of working in a fast-paced environment
- Provide support and motivate a diverse team of paid employees and volunteers
- A team player who is flexible and has a strong work ethic
- Strong communication and interpersonal skills
- IT literacy and numeracy skills
Please make sure you explain in your application, with examples, how you can meet these important skills. We ask you to show an appreciation of Scope’s values and our ambition of an equal future for disabled people. We welcome applications from people with lived experience of disability and from all backgrounds.
Working in Our Shops
Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families.
Shop Hours
Scope shops are open every day. Some weekend and Bank Holiday cover is needed. Full-time: 35 hours per week, five days out of seven. Part-time: Weekly hours on a seven-day rota.
Additional Information
In line with UK legislation, we are only able to accept applications from individuals aged 18 or over. This is because the role may involve working alone in the shop at times. You must be eligible to work in the UK to apply for this vacancy. Scope is not able to offer visa sponsorship.
Anonymised applications
We use an anonymised shortlisting process as part of our commitment to equality, diversity, and inclusion. All advertised vacancies require a CV and the completion of a short application form.
Our values
Pioneering, Courageous, Connected, Open, Fair. We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.
Our promise to disabled people
We are proud to be a charity that stands for disability equality. We welcome applications from disabled people and anyone with an impairment, condition, or access need. We want our team to reflect the communities we serve. As a Disability Confident Leader, we promise to offer an interview to all disabled applicants who meet the essential requirements for the job. To do this, tick the box in your application to say you are applying under the Offer an Interview Scheme (this used to be called the Guaranteed Interview Scheme). If you need any changes or support during the recruitment process, please email us via our website. You can also find more details about asking for adjustments at interview on our website.
Important to know
You must meet all the essential requirements listed in the job description. If lots of people apply, we may need to limit interviews to a fair number of disabled applicants who best meet the criteria.
Equality, Diversity and Inclusion
EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve. You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Benefits
- 35 days holiday
- Pay progression at 6 months and 2 years
- Company pension
- Excellent training and career development
- Strong colleague networks (disability, race, LGBTQ, gender, social mobility, carers, young people)
- Wellbeing incentives, discounted gym membership, cycle-to-work scheme, and more
- Long service awards and employee recognition awards
One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses. Together we will be unstoppable.
How to apply
Please visit our website via the link. Please note that successful candidates will be subject to an enhanced DBS check. We welcome all applications by 11:59pm GMT on 13th February 2026. We welcome applications from people with lived experience of disability and from all backgrounds.
Locations
Shop Cover Manager - London in Basildon, Essex employer: SCOPE
Contact Detail:
SCOPE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Cover Manager - London in Basildon, Essex
✨Tip Number 1
Get to know the company! Before your interview, dive into Scope's mission and values. Show us that you’re not just another candidate but someone who genuinely cares about creating an equal future for disabled people.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your retail experience aligns with the role of Shop Cover Manager and be ready to share specific examples.
✨Tip Number 3
Dress the part! Since this is a retail role, make sure your outfit reflects your passion for fashion and professionalism. A smart appearance can make a great first impression!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you’re enthusiastic about the role and appreciate the opportunity to chat with our team.
We think you need these skills to ace Shop Cover Manager - London in Basildon, Essex
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your love for retail shine through! Share specific examples of your experience in the field and how it has shaped your desire to inspire and support a team. We want to see that spark!
Highlight Your Teamwork Skills: As a Shop Cover Manager, you'll be working closely with various teams. Make sure to mention any past experiences where you successfully led or motivated a team, especially in a retail or customer-facing role. We love a good team player!
Be Specific About Your Achievements: Don't just say you’ve worked in a target-driven environment; tell us about the goals you achieved! Use numbers and examples to illustrate how you’ve contributed to sales or performance targets in your previous roles. We appreciate the details!
Connect with Our Values: Take a moment to reflect on Scope’s values and how they resonate with you. In your application, share how you align with our mission for equality and inclusion. We’re all about creating a fair future, so show us how you can contribute!
How to prepare for a job interview at SCOPE
✨Know Your Retail Stuff
Make sure you brush up on your retail knowledge before the interview. Understand the latest trends in sustainable fashion and how they relate to the community. Be ready to discuss your previous experiences in retail, especially any leadership roles you've had, as this will show your potential employer that you're a great fit for the Shop Cover Manager position.
✨Show Your Passion for Community
Since this role is all about supporting local communities, be prepared to share examples of how you've engaged with your own community in the past. Whether it's through volunteer work or local initiatives, showing that you care about making a difference will resonate well with the interviewers.
✨Highlight Teamwork and Leadership Skills
This job requires you to motivate and support a diverse team of volunteers and paid staff. Think of specific instances where you've successfully led a team or resolved conflicts. Sharing these stories will demonstrate your ability to foster a positive working environment and achieve sales goals.
✨Align with Scope’s Values
Familiarise yourself with Scope's values: Pioneering, Courageous, Connected, Open, and Fair. During the interview, weave these values into your responses. Show how your personal beliefs align with theirs, especially regarding disability equality and inclusion, as this will highlight your commitment to their mission.
