At a Glance
- Tasks: Inspire and support a diverse team while managing shop operations and driving sales.
- Company: Join Scope, a charity dedicated to disability equality and community engagement.
- Benefits: Enjoy 35 days holiday, competitive pay, and a supportive work environment.
- Other info: Be part of a vibrant team focused on sustainable fashion and inclusivity.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Retail experience and strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Join Our Community. Are you motivated to inspire and support a team of volunteers? Do you have retail experience and are ready for the next step in your career? If so, this could be the opportunity for you.
The Role
- Permanent, 21 hours a week. Scope's Surbiton shop - 82a Victoria Road, Surbiton, KT6 4NS.
- Please note that successful candidates will be subject to an enhanced DBS check.
- We welcome all applications by 11:59pm GMT on Monday 16 February 2026.
As Assistant Shop Manager at Scope’s Surbiton shop, you will work alongside the Shop Manager to keep the shop running smoothly each day. Every day is different. You will help increase sales, manage shop costs, and support and motivate the team.
- Assist in the management of the shop operations.
- Work with the Shop Manager to support, motivate, and involve a diverse team of paid employees and volunteers.
- Actively promote Scope and its services within the community.
- Support the shop manager to drive sales and effectively manage stock. Also support our online selling with identifying suitable items and listing on online selling platforms.
- Help the team deliver excellent customer service.
- Deputise for the shop manager in their absence.
About You
- Proven experience in a customer-facing role, with responsibility for supervising or leading a team within retail or other service-based environments.
- Experience working in a target-driven environment, with a focus on achieving sales or performance goals.
- Experience of working in a fast-paced environment.
- A team player with strong work ethic.
- Strong communication and interpersonal skills.
- IT literacy and numeracy skills.
We welcome applications from people with lived experience of disability and from all backgrounds. We also ask you to share how you support Scope’s values and contribute to our goal of creating a fair and equal future for disabled people.
Working in Our Shops
Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families.
Shop Hours
- Scope shops are open every day. Some weekend and Bank Holiday cover is needed.
- Full-time: 35 hours per week, five days out of seven.
- Part-time: Weekly hours on a seven-day rota.
Additional Information
- In line with UK legislation, we are only able to accept applications from individuals aged 18 or over. This is because the role may involve working alone in the shop at times.
- You must be eligible to work in the UK to apply for this vacancy. Scope is not able to offer visa sponsorship.
Anonymised applications
We use an anonymised shortlisting process as part of our commitment to equality, diversity, and inclusion. All advertised vacancies require a CV and the completion of a short application form.
Our values: Pioneering, Courageous, Connected, Open, Fair. We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.
Our promise to disabled people: We are proud to be a charity that stands for disability equality. We welcome applications from disabled people and anyone with an impairment, condition, or access need. We want our team to reflect the communities we serve.
As a Disability Confident Leader, we promise to offer an interview to all disabled applicants who meet the essential requirements for the job. To do this, tick the box in your application to say you are applying under the Offer an Interview Scheme.
If you need any changes or support during the recruitment process, please email recruitment@scope.org.uk. You can also find more details about asking for adjustments at interview on our website.
Important to know: You must meet all the essential requirements listed in the job description. If lots of people apply, we may need to limit interviews to a fair number of disabled applicants who best meet the criteria.
Equality, Diversity and Inclusion: EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Benefits: 35 days holiday and more. Link to full benefits package and what our colleagues say about Working at Scope | Disability charity Scope UK.
One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses. Together we will be unstoppable.
For more information go to www.scope.org.uk.
How to apply: Click the apply button to create an account and complete your application form.
Assistant Shop Manager - Surbiton employer: SCOPE
As a Senior Retail Store Manager in Windermere, you will be part of a vibrant community-focused organisation that values teamwork and volunteerism. We offer competitive salaries, including a market supplement, and foster a supportive work culture that encourages personal and professional growth, making it an ideal place for those looking to make a meaningful impact in their local area.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager - Surbiton
✨Tip Number 1
Get to know the shop and its community! Before your interview, pop into the Surbiton shop and chat with the team. This shows your genuine interest and helps you understand the vibe, which can really impress the hiring manager.
✨Tip Number 2
Prepare some examples of how you've led a team or boosted sales in your previous roles. We want to hear about your successes! Tailor your stories to show how they align with Scope's values and mission.
✨Tip Number 3
Practice your communication skills! Since this role involves motivating a diverse team, being able to express yourself clearly and confidently is key. Try role-playing common interview questions with a friend.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're tech-savvy and ready to embrace the digital side of retail.
We think you need these skills to ace Assistant Shop Manager - Surbiton
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how motivated you are to inspire and support a team. Share specific examples of your retail experience that highlight your passion for customer service and teamwork.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your relevant skills and experiences that match what we're looking for. Use keywords from the job description to show us you understand the role and how you fit into our community.
Be Specific with Examples:We love seeing concrete examples in applications! When discussing your skills and experiences, provide specific instances where you've led a team or achieved sales goals. This helps us understand how you can contribute to our shop's success.
Apply Through Our Website:Don't forget to apply through our website! It's the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Scope and our values before applying.
How to prepare for a job interview at SCOPE
✨Know Your Stuff
Before the interview, make sure you understand Scope's mission and values. Familiarise yourself with their community work and how the shop contributes to disability equality. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your leadership skills and customer service experience. Think about times when you motivated a team or achieved sales targets, as these are key aspects of the Assistant Shop Manager role.
✨Be Ready for Scenarios
Expect situational questions where you might need to solve problems on the spot. For instance, how would you handle a busy day in the shop or manage a conflict within the team? Practising these scenarios can help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the shop's operations or team dynamics. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Plus, it gives you a chance to learn more about the community impact of the shop.
