At a Glance
- Tasks: Assist in managing shop operations and support a diverse team to drive sales.
- Company: Join Scope, a charity dedicated to creating equality for disabled people.
- Benefits: Enjoy 35 days holiday, career development, and discounts at gyms and restaurants.
- Other info: Dynamic work environment with a focus on diversity and inclusion.
- Why this job: Make a real impact in your community while developing your retail skills.
- Qualifications: Retail experience with strong communication and leadership skills required.
The predicted salary is between 24479 - 24479 £ per year.
Would you like to work at the heart of your local community? Are you motivated to inspire and support a team of volunteers? Do you have retail experience and are ready for the next step in your career? If so, this could be the opportunity for you.
Permanent, 35 hours a week
As Assistant Shop Manager at Scope’s Fulham shop, you will work alongside the Shop Manager to keep the shop running smoothly each day. Every day is different. You will help increase sales, manage shop costs, and support and motivate the team.
You will:
- Assist in the management of the shop operations
- Work with the Shop Manager to support, motivate, and involve a diverse team of paid employees and volunteers.
- Actively promote Scope and its services within the community.
- Support the shop manager to drive sales and effectively manage stock. Also support our online selling with identifying suitable items and listing on online selling platforms
- Help the team deliver excellent customer service.
- Deputise for the shop manager in their absence.
We’re looking for someone who has:
- Proven experience in a customer-facing role, with responsibility for supervising or leading a team within retail or other service-based environments
- Experience working in a target-driven environment, with a focus on achieving sales or performance goals
- Experience of working in a fast paced environment
- A team player with strong work ethic
- Strong communication and interpersonal skills
- IT literacy and numeracy skills
We welcome applications from people with lived experience of disability and from all backgrounds. We also ask you to share how you support Scope’s values and contribute to our goal of creating a fair and equal future for disabled people.
Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families.
Scope shops are open every day. Some weekend and Bank Holiday cover is needed.
You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.
We use an anonymised application process to support our commitment to equality, diversity and inclusion. All applicants must submit an anonymised CV and complete a short online application form.
We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need. We want our colleagues to reflect the diverse communities we serve.
To be considered under our Offer an Interview Scheme (previously the Guaranteed Interview Scheme), please tick the relevant box on your application form. If you need any adjustments or support during the recruitment process, please email recruitment@scope.org.uk.
EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect.
Benefits include 35 days holiday, pay progression at 6 months and 2 years, company pension, excellent training and career development, and wellbeing incentives.
Assistant Shop Manager - Fulham employer: Scope
Join a compassionate and community-focused organisation that values the contributions of its employees and volunteers alike. As a Shop Manager, you'll not only enjoy a competitive salary with additional market supplements but also thrive in a supportive work culture that prioritises personal growth and development. This role offers a unique opportunity to make a meaningful impact in the lives of disabled individuals while fostering a sense of belonging within your local community.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager - Fulham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Scope, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Scope!
We think you need these skills to ace Assistant Shop Manager - Fulham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Scope, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Scope and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Scope that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Scope
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
