At a Glance
- Tasks: Lead a vibrant team to create an inclusive shopping experience and maximise sales.
- Company: Join Scope, a charity dedicated to disability equality and community engagement.
- Benefits: Enjoy 35 days holiday, a pension scheme, and excellent training opportunities.
- Other info: Flexible hours with some weekend work; we value creativity and inclusivity.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Retail management experience and a passion for supporting diverse communities.
The predicted salary is between 26543 - 32441 £ per year.
Starting full-time salary £25,172.40 a year.
Join Our Community
Would you like to work at the heart of your local community? Do you have retail experience and are ready for the next step in your career?
Permanent, 35 hours a week.
Scope's Andover shop - Chantry Centre, Unit 44-50 Chantry Street, Andover, SP10 1RL
Please note that successful candidates will be subject to an enhanced DBS check.
As Store Operations Manager of Scope's Andover shop, you'll have the autonomy to run the shop with creativity and flair. In this exciting role, you'll be at the heart of your local community, leading a team of colleagues and volunteers to deliver a welcoming and inclusive shop experience. You will use your leadership and commercial skills to maximise income, support your team to thrive, and help fund Scope's vital work.
- Ensure shop sales performance is maximised, actively seeking ways to improve the shop's performance on a continuous basis.
- Manage all aspects of stock collection and preparation; ensuring that stock processing levels are sufficient to achieve required shop floor density, encouraging stock donations at all times.
- Support our online selling by identifying suitable items and listing on online selling platforms.
- Recruit, manage and develop paid colleagues and volunteers within Scope's HR and operational policies and procedures and build a strong team.
- Work collaboratively with the Retail shop team.
Has strong commercial awareness and can identify opportunities to grow sales and maximise shop performance.
Is confident using IT systems and has good numeracy skills to support day-to-day shop operations.
Has experience as a Retail Shop Manager, Assistant Manager or Supervisor, and is ready to lead a successful retail team. Experience within charity retail is desirable but not essential.
We welcome applications from people with lived experience of disability and from all backgrounds. We also ask you to share how you support Scope's values and contribute to our goal of creating a fair and equal future for disabled people.
Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope's mission of achieving equality for disabled people and their families.
Shop Hours
- Some weekend and Bank Holiday cover is needed.
- Full-time: 35 hours per week, five days out of seven.
- Part-time: Weekly hours on a seven-day rota.
You must have the legal right to work in the UK to apply for this role. We use an anonymised application process to support our commitment to equality, diversity and inclusion. All applicants must submit an anonymised CV and complete a short online application form.
We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.
Disability confident scheme
We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need. We want our colleagues to reflect the diverse communities we serve. Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work. If you need any adjustments or support during the recruitment process, please email us via our website.
You can also find more information about requesting adjustments for interviews on our website.
Equality, Diversity and Inclusion (EDI)
We welcome applications from people of colour and other underrepresented communities. As a disability equality charity, accessibility and inclusion come first. You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
35 days holiday
Company pension
Excellent training and career development
Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)
Wellbeing incentives, discounted gym membership, cycle-to-work scheme, and more
Long service awards and employee recognition awards
One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We're here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.
Click the apply button to create an account and complete your application form.
Retail Assistant Manager - Store Operations (Permanent) in Andover employer: SCOPE
As a Senior Retail Store Manager in Windermere, you will be part of a vibrant community-focused organisation that values teamwork and volunteerism. We offer competitive salaries, including a market supplement, and foster a supportive work culture that encourages personal and professional growth, making it an ideal place for those looking to make a meaningful impact in their local area.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant Manager - Store Operations (Permanent) in Andover
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like SCOPE, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like SCOPE!
We think you need these skills to ace Retail Assistant Manager - Store Operations (Permanent) in Andover
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at SCOPE, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at SCOPE and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show SCOPE that you’re ready to jump in and contribute right away!
How to prepare for a job interview at SCOPE
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
