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For Companies At a Glance
- Tasks: Lead a vibrant team, manage shop operations, and boost sales while supporting your community.
- Company: Join Scope, a charity dedicated to disability equality and community engagement.
- Benefits: Enjoy 35 days holiday, career development, and wellbeing incentives.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Retail management experience and a passion for supporting others.
- Other info: Be part of a diverse team committed to equality and inclusion.
The predicted salary is between 20000 - 27000 £ per year.
Starting full-time salary £23,581.58 a year (£12.96 per hour). Andover SP10 1RL
Join Our Community
Would you like to work at the heart of your local community? Are you motivated to inspire and support a team of volunteers? Do you have retail experience and are ready for the next step in your career? If so, this could be the opportunity for you.
The Role
Permanent, 35 hours a week. Scope's Andover shop - Chantry Centre, Unit 44-50 Chantry Street, Andover, SP10 1RL
As Store Operations Manager of Scope’s Andover shop, you’ll have the autonomy to run the shop with creativity and flair. Every day is different. In this role, you’ll lead a team of paid colleagues and volunteers, offering clear guidance, encouragement, and development. Using your experience and management skills, you’ll help grow sales while making sure every customer and donor enjoys a welcoming and inclusive shop experience.
In this role you will:
- Ensure shop sales performance is maximised, actively seeking ways to improve the shop’s performance on a continuous basis.
- Manage all aspects of stock collection and preparation; ensuring that stock processing levels are sufficient to achieve required shop floor density, encouraging stock donations at all times. Also support our online selling with identifying suitable items and listing on online selling platforms.
- Recruit, manage and develop paid colleagues and volunteers within Scope’s HR and operational policies and procedures and build a strong team.
- Work collaboratively with the Assistant Shop Manager.
About You
We’re looking for someone who has:
- Previous experience as either a Retail Shop Manager, Assistant Manager, or a Supervisor looking to step up, ideally in retail or charity shops.
- Commercially aware and able to spot opportunities.
- Be able to lead and support people.
- Customer-focused, with a can-do attitude.
- A team player with strong work ethic.
- Accurate and detail-oriented.
- IT literate and numeracy skills.
Please include examples in your application that show how your skills, experience, and values match the person specification in the job description. We also ask you to share how you support Scope’s values and contribute to our goal of creating a fair and equal future for disabled people.
Working in Our Shops
Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families.
Shop Hours
Scope shops are open every day. Some weekend and Bank Holiday cover is needed. Full-time: 35 hours per week, five days out of seven. Part-time: Weekly hours on a seven-day rota.
Additional Information
In line with UK legislation, we are only able to accept applications from individuals aged 18 or over. This is because the role may involve working alone in the shop without other staff present. You must be eligible to work in the UK to apply for this vacancy. Scope is not able to offer visa sponsorship.
Anonymised applications
We use an anonymised shortlisting process as part of our commitment to equality, diversity, and inclusion. All advertised vacancies require a CV and the completion of a short application form.
Our values
Pioneering, Courageous, Connected, Open, Fair. We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.
Our promise to disabled people
We are proud to be a charity that stands for disability equality. We welcome applications from disabled people and anyone with an impairment, condition, or access need. We want our team to reflect the communities we serve. As a Disability Confident Leader, we promise to offer an interview to all disabled applicants who meet the essential requirements for the job. To do this, tick the box in your application to say you are applying under the Offer an Interview Scheme (this used to be called the Guaranteed Interview Scheme). If you need any changes or support during the recruitment process, please email us via our website. You can also find more details about asking for adjustments at interview on our website.
Important to know
You must meet all the essential requirements listed in the job description. If lots of people apply, we may need to limit interviews to a fair number of disabled applicants who best meet the criteria.
Equality, Diversity and Inclusion
EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve. You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Benefits
- 35 days holiday
- Pay progression at 6 months and 2 years
- Company pension
- Excellent training and career development
- Strong colleague networks (disability, race, LGBTQ, gender, social mobility, carers, young people)
- Wellbeing incentives, discounted gym membership, cycle-to-work scheme, and more
- Long service awards and employee recognition awards
One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses. Together we will be unstoppable.
How to apply
Please visit our website via the apply now button. Please note that successful candidates will be subject to an enhanced DBS check. We welcome all applications by 11:59pm GMT on Monday 9 February 2026. We welcome applications from people with lived experience of disability and from all backgrounds.
Locations
Store Operations Manager in Andover, Hampshire employer: SCOPE
Contact Detail:
SCOPE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Operations Manager in Andover, Hampshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Scope and its values. This will help you connect your experience with what they stand for, showing that you're not just another candidate but someone who truly cares about their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences as a Retail Shop Manager or Supervisor can translate into success at Scope. Confidence is key!
✨Tip Number 3
Show your passion! During the interview, share specific examples of how you've inspired and supported teams in the past. Highlight your customer-focused approach and how you’ve maximised sales performance. Let them see your enthusiasm for the role!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the position and keeps you fresh in their minds.
We think you need these skills to ace Store Operations Manager in Andover, Hampshire
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about supporting our community and making a difference in people's lives.
Tailor Your Examples: Make sure to include specific examples from your past experiences that align with the skills and values mentioned in the job description. This helps us see how you fit into our team and culture!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and motivations.
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way to ensure we receive all your details correctly and gives you a chance to explore more about us.
How to prepare for a job interview at SCOPE
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Store Operations Manager. Familiarise yourself with Scope’s mission and values, especially how they relate to retail and community engagement. This will help you demonstrate your alignment with their goals.
✨Showcase Your Leadership Skills
Prepare specific examples from your past experiences where you've successfully led a team or improved shop performance. Highlight your ability to inspire and support volunteers, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Customer Focus
Think of instances where you've gone above and beyond for customers or donors. Be ready to discuss how you would create a welcoming and inclusive environment in the shop. This shows that you understand the importance of customer experience in retail.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the organisation. You might ask about the team dynamics, opportunities for training and development, or how they measure success in the shop. This not only shows your enthusiasm but also helps you gauge if the role is right for you.
