At a Glance
- Tasks: Support the Shop Manager and lead a diverse team in a vibrant retail environment.
- Company: Join Scope, a charity dedicated to creating equality for disabled people.
- Benefits: Enjoy 35 days holiday, career development, and discounts at gyms and restaurants.
- Other info: Flexible hours with opportunities for growth in a supportive team.
- Why this job: Make a real impact in your community while gaining valuable retail experience.
- Qualifications: Retail experience and strong communication skills are essential.
The predicted salary is between 24479 - 24479 £ per year.
Join Our Community
Would you like to work at the heart of your local community? Are you motivated to inspire and support a team of volunteers? Do you have retail experience and are ready for the next step in your career? If so, this could be the opportunity for you.
The Role
Fixed term for 12 months, part time, 28 hours a week at Scope's Acton shop - 88-88a High Street, Acton, London, W3 6QX. Please note that successful candidates will be subject to an enhanced DBS check. We welcome all applications by 11:59pm GMT on Wednesday 30 September 2026.
We are looking for an Assistant Shop Manager to join our team on a fixed term maternity cover basis at Scope’s Acton shop. As Assistant Shop Manager you will work alongside the Shop Manager to keep the shop running smoothly each day. Every day is different. You will help increase sales, manage shop costs, and support and motivate the team.
In this role you will:
- Assist in the management of the shop operations
- Work with the Shop Manager to support, motivate, and involve a diverse team of paid employees and volunteers
- Actively promote Scope and its services within the community
- Support the shop manager to drive sales and effectively manage stock
- Support our online selling by identifying suitable items and listing on online selling platforms
- Help the team deliver excellent customer service
- Deputise for the shop manager in their absence
About You
We’re looking for someone who has:
- Proven experience in a customer-facing role, with responsibility for supervising or leading a team within retail or other service-based environments
- Experience working in a target-driven environment, with a focus on achieving sales or performance goals
- Experience of working in a fast-paced environment
- A team player with strong work ethic
- Strong communication and interpersonal skills
- IT literacy and numeracy skills
We welcome applications from people with lived experience of disability and from all backgrounds. We also ask you to share how you support Scope’s values and contribute to our goal of creating a fair and equal future for disabled people.
Working in Our Shops
Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families.
Shop Hours
Scope shops are open every day. Some weekend and Bank Holiday cover is needed.
Full-time: 35 hours per week, five days out of seven
Part-time: Weekly hours on a seven-day rota
Additional information
We're excited that you're considering a career with Scope. Our Retail vacancy information pack has more information about Scope Retail and what it's like to work with us.
You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.
Anonymised applications
We use an anonymised application process to support our commitment to equality, diversity and inclusion. All applicants must submit an anonymised CV and complete a short online application form.
Our values: Pioneering, Courageous, Connected, Open, Fair. We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.
Disability confident scheme
We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need. We want our colleagues to reflect the diverse communities we serve. Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work. As part of this, we aim to offer an interview to disabled applicants who meet the essential requirements of the role.
To be considered under our Offer an Interview Scheme (previously the Guaranteed Interview Scheme), please tick the relevant box on your application form. If you need any adjustments or support during the recruitment process, please email recruitment@scope.org.uk. You can also find more information about requesting adjustments for interviews on our website.
Important to know:
You must meet all the essential requirements in the job description. If we receive a high number of applications for a role, we may need to prioritise interviews for disabled applicants who best meet the role criteria.
Equality, Diversity and Inclusion (EDI)
EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Benefits
- 35 days holiday
- Pay progression at 6 months and 2 years
- Company pension
- Excellent training and career development
- Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)
- Wellbeing incentives, discounted gym membership, cycle-to-work scheme, and more
- Long service awards and employee recognition awards
One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses. Together we will be unstoppable.
For more information go to www.scope.org.uk
Temporary Assistant Shop Manager - Acton employer: SCOPE
As a Senior Retail Store Manager in Windermere, you will be part of a vibrant community-focused organisation that values teamwork and volunteerism. We offer competitive salaries, including a market supplement, and foster a supportive work culture that encourages personal and professional growth, making it an ideal place for those looking to make a meaningful impact in their local area.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Assistant Shop Manager - Acton
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including SCOPE, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Temporary Assistant Shop Manager - Acton
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like SCOPE that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at SCOPE will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about SCOPE and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at SCOPE
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at SCOPE, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at SCOPE!
