Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and support daily office operations.
- Company: Join Scope Eyecare & Healthcare, a dynamic team in Crawley.
- Benefits: Enjoy a performance bonus, healthcare allowance, and 24 days annual leave.
- Other info: Fast-paced environment with opportunities for personal growth.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: A-levels and 3 years of customer service experience required.
The predicted salary is between 24000 - 36000 £ per year.
Overview
We are Hiring!
We have an exciting new opportunity at Scope Eyecare & Healthcare for a Customer Care Assistant to join our UK Office team based in Crawley, West Sussex. The role will be very diverse with a focus on excellent customer service, and the successful candidate should be at ease with managing their own workload, prioritising effectively, and working to tight deadlines.
The primary focus of this role is to deal with and handle customer queries, support the smooth and efficient day-to-day running of the office and to support the Operations Manager.
The role requires an experienced and passionate customer service person who has a real dedication to consistently go above and beyond for customers (healthcare partners and patients).
We are looking for people who can connect their own personal vision and values into some of what we do at Scope.
Our vision as a company is to constantly exceed the expectations of our healthcare partners, our patients and our people by bringing together the extraordinary.
Compensation & Benefits
- Performance related bonus
- 24 days annual leave (pro rata).
- Healthcare allowance beginning post probation and increasing at 2 and 5 years service.
- Pension contributions through Zurich beginning post probation and increasing at 2, 5 and 8 years service.
- Company sick pay scheme
- Further Education policy
- Professional Membership
Please read below the full job description for the role below and if this is something that you would be interested in, apply below and a member of the Scope team will be in touch regarding your application!
Role details
Customer Care Assistant
This role is to support our Customer Care Team in UK & Ireland, but will be based in Crawley, West Sussex. The role will be very diverse with a focus on excellent customer service, and the successful candidate should be at ease with managing their own workload, prioritising effectively, and working to tight deadlines.
The primary focus of this role is to deal with and handle customer queries, support the smooth and efficient day-to-day running of the office and to support the Operations Manager.
The role requires an experienced and passionate customer service person who has a real dedication to consistently go above and beyond for customers (healthcare partners and patients).
Key Responsibilities
Customer Care
- Ensure that a consistently excellent level of customer service is adhered to under high work demands.
- Proactively reach out to customers with a natural ability and desire to help people.
- Manage all customer care calls and assist with all inquiries regarding product information, availability, use instructions, issues, complaints etc.
- Providing first class customer service to existing, new and potential clients via the phone, email, and online chat – being comfortable to deal with customers on phone and email is an essential requirement.
- Customer / Client phone & web enquiries – maintain accurate tickets, record messages, take orders and process
- Maintain good product knowledge.
- Work with Operations Manager to route product complaints and suspected adverse events to and Quality & Regulatory Manager and Medical team
- Supporting the Operations Manager and lending support when required to the Operations Specialist.
- Support in handling customer queries, filing and logging complaints and investigating issues with partners to resolve complaints for our customers.
- Fielding all calls to the office and transferring/taking messages as necessary, picking up voicemails and passing messages to relevant party
Office Support & Logistics
- Organising & booking travel and meetings for UK employees.
- Booking couriers and organising collections from customers.
- Various other company ad-hoc jobs to support this fast based office environment
- Ordering office consumables including stationery, kitchen/bathroom supplies etc.
- In-house meeting organisation including catering/refreshments
- Post and courier management
- Collect, scan, save, and forward applicable mail/information to Dublin
Team working
- To communicate regularly with other members of the Operations and Customer Care team
- To communicate regularly and clearly with the Customer Care Manager (UK) to keep them updated on all relevant ongoing tasks.
Self-Development
- To proactively seek feedback from customers, colleagues, and management on personal performance, and to act on development areas highlighted by their response.
- To construct a personal development plan with significant guidance from line manager and to take personal accountability for implementing this plan.
- To continuously seek to improve personal skills, knowledge, and competencies to improve performance.
- To take part in all company training activities, and to continuously strive to excel.
- To work at communicating and building effective and beneficial relationshipsacross the business.
- To proactively identify personal development needs or areas for improvement in performance and to approach the line manager for support.
Administration & IT Skills
- Phone and email proficiency is essential
- Excellent MS Word, Excel and Outlook skills
- To build an understanding and ability to use all Company systems and business processes effectively.
- To maintain all company equipment in a good state always.
- Familiarity with a Customer Care software package a bonus.
- To complete all company administration in a timely and accurate fashion.
Qualifications
- A-levels.
- Relevant Degree or qualification desirable.
- 3 years’ minimum customer service experience is essential.
- Must have a valid passport and be available to travel occasionally for company meetings
Knowledge and Experience
- Experience of Customer Service and Support.
- Able to work in a small team office environment.
- Ability to multi-task and manage completing priorities.
- Excellent attention to detail with an ability to remain focused on repetitive tasks.
- A real team player.
- Able to work on own initiative i.e., without constant supervision.
- Strong planning and organisational skills.
- A proven ability to manage conflicting priorities in busy office environment.
- Professional, approachable, and helpful style.
- Ability to work autonomously, and be capable of independently generating, prioritising, and handling own work.
- Works well with others and supports a team working environment by helping where needed
- Flexible and willing to work additional hours when required during busy periods.
- Pharmaceutical/medical device/optical/logistical background an advantage but not essential.
- Able to work in a fast, dynamic, multicultural and matrix structure. Drive, energy, maturity, and ability to work under pressure and deliver results.
- A good sense of humour and a bright, enthusiastic personality.
- Ability to work remotely with other offices when required.
#J-18808-Ljbffr
Customer Care Assistant employer: SCOPE OPHTHALMICS LTD
Contact Detail:
SCOPE OPHTHALMICS LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Scope Eyecare & Healthcare. Understand their values and how they connect with your own. This will help you show that you're not just another candidate, but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or tricky queries. This will help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Show off your personality! When you're chatting with the team, let your enthusiasm shine through. A bright, friendly attitude can go a long way in customer care roles, so don’t be afraid to show them who you are!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen and proactive, which is exactly what we love to see in a Customer Care Assistant.
We think you need these skills to ace Customer Care Assistant
Some tips for your application 🫡
Show Your Customer Service Passion: When writing your application, let your passion for customer service shine through! Share specific examples of how you've gone above and beyond for customers in the past. We love seeing that dedication to helping others!
Tailor Your Application: Make sure to tailor your application to the role. Highlight your experience with managing workloads and prioritising tasks, as these are key for us at Scope. A personalised touch can really make you stand out!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Scope!
How to prepare for a job interview at SCOPE OPHTHALMICS LTD
✨Know Your Customer Care Basics
Before the interview, brush up on your customer service skills and knowledge. Understand common customer queries and how to handle them effectively. This will show that you’re not just passionate about helping customers but also knowledgeable about the role.
✨Showcase Your Organisational Skills
Since the role involves managing multiple tasks, be ready to discuss how you prioritise your workload. Prepare examples of how you've successfully managed tight deadlines in the past, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Connect with Their Vision
Research Scope Eyecare & Healthcare’s values and mission. Think about how your personal vision aligns with theirs. During the interview, share specific examples of how you’ve gone above and beyond for customers in previous roles, showing that you embody their commitment to excellence.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might have to handle a mock customer query. Practice responding to various customer scenarios, focusing on empathy and problem-solving. This will help you feel more confident and showcase your customer care skills effectively.