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- Tasks: Coordinate and oversee the delivery of reactive and repair work streams.
- Company: Join a growing team at Scope Fire & Security Ltd.
- Benefits: Enjoy a competitive salary, 32 days holiday, and an annual attendance bonus.
- Why this job: Make a real impact by ensuring efficient service delivery and customer satisfaction.
- Qualifications: Experience in logistics or planning is preferred; fire and security industry knowledge is a plus.
- Other info: Entry-level position with opportunities for growth in a dynamic environment.
The predicted salary is between 27000 - 28000 £ per year.
Due to continued growth and expansion we are on the lookout for a Service Coordinator to join our service delivery team. The key responsibility of the role would be to coordinate and oversee the successful delivery of our reactive, quoted and defect repair work streams.
Key responsibilities:
- Management of engineer’s daily workload and route/job planning.
- Ensuring engineers are working in line with contractual (SLA) and diary requirements, i.e. on route, on site, performed.
- Management of defect repair and extra work calls received through to resolution including stock ordering and coordination and allocation to correct engineers, both in terms of skillset and geographical location.
- Advanced confirmation of all repair and extra work engineering appointments with customers.
- Submit Risk Assessment & Method Statement (RAMS) and apply for relevant Permit to Work (PTW) in advance of visits where applicable and required.
- Handling any remedial follow-ups which are ready for rebooking confirming mutually agreeable appointment with customer.
- 1st line handling of calls from engineering team and other internal staff members in regards to reactive and repair appointments and job updates.
- Escalating any real-time issues to the Service Team Leader/Operations Manager where needed.
- Management and progression of any overdue/outstanding repair or extra works calls through to completion and raising issues with senior management when necessary.
Salary - £27,000 - £28,000 per annum
32 Days Holiday incl Bank Holidays
Annual Attendance Bonus
Ideally candidate would have Fire and Security industry experience and/or experience in a logistics/planning role, coordinating work being delivered via field-based technicians.
If this role is of interest please contact me on 03300884647 or via email on scott@scopefireandsecurity.co.uk.
Seniority level: Entry level
Employment type: Full-time
Service Coordinator in Burnley employer: Scope Fire & Security Ltd
Contact Detail:
Scope Fire & Security Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Burnley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute as a Service Coordinator. Tailor your answers to show you’re the perfect fit for their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. Focus on articulating your experience in logistics and planning, especially in relation to coordinating work for field-based technicians.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Coordinator in Burnley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Coordinator role. Highlight any relevant experience in logistics or planning, especially if you've worked with field-based technicians before. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our service delivery team. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills: As a Service Coordinator, communication is key. In your application, demonstrate your ability to handle calls and manage relationships effectively. We want to know how you can keep our engineers and customers happy!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Scope Fire & Security Ltd
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Service Coordinator. Familiarise yourself with managing engineers' workloads, coordinating repairs, and handling customer communications. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role involves a lot of coordination, be prepared to discuss your organisational skills. Think of examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how you prioritised work and ensured everything ran smoothly.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like managing an engineer's schedule or dealing with a customer complaint. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Research the Company Culture
Understanding the company culture at Scope Fire & Security Ltd can give you an edge. Look into their values and mission statement, and think about how your own values align with theirs. This will help you demonstrate that you're a good fit for the team during the interview.
