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- Tasks: Coordinate and oversee the delivery of reactive and repair work streams.
- Company: Join a growing team at Scope Fire & Security Ltd.
- Benefits: Competitive salary, 32 days holiday, and an annual attendance bonus.
- Why this job: Be part of a dynamic team making a real impact in service delivery.
- Qualifications: Experience in logistics or planning, ideally in the Fire and Security industry.
- Other info: Entry-level position with opportunities for growth and development.
The predicted salary is between 27000 - 28000 £ per year.
Due to continued growth and expansion, we are on the lookout for a Service Coordinator to join our service delivery team. The key responsibility of the role would be to coordinate and oversee the successful delivery of our reactive, quoted and defect repair work streams.
Key responsibilities:
- Management of engineer’s daily workload and route/job planning.
- Ensuring engineers are working in line with contractual (SLA) and diary requirements, i.e. on route, on site, performed.
- Management of defect repair and extra work calls received through to resolution including stock ordering and coordination and allocation to correct engineers, both in terms of skillset and geographical location.
- Advanced confirmation of all repair and extra work engineering appointments with customers.
- Submit Risk Assessment & Method Statement (RAMS) and apply for relevant Permit to Work (PTW) in advance of visits where applicable and required.
- Handling any remedial follow-ups which are ready for rebooking confirming mutually agreeable appointment with customer.
- 1st line handling of calls from engineering team and other internal staff members in regards to reactive and repair appointments and job updates.
- Escalating any real-time issues to the Service Team Leader/Operations Manager where needed.
- Management and progression of any overdue/outstanding repair or extra works calls through to completion and raising issues with senior management when necessary.
Salary - £27,000 - £28,000 per annum
32 Days Holiday incl Bank Holidays
Annual Attendance Bonus
Ideally, the candidate would have Fire and Security industry experience and/or experience in a logistics/planning role, coordinating work being delivered via field-based technicians.
If this role is of interest, please contact me on 03300884647 or via email on scott@scopefireandsecurity.co.uk.
Seniority level: Entry level
Employment type: Full-time
Service Coordinator in Burnley employer: Scope Fire & Security Ltd
Contact Detail:
Scope Fire & Security Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Burnley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in service coordination or related fields. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to service coordination. Think about how you’d manage engineer workloads or handle customer calls. We want you to show off your skills and experience confidently!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds. Plus, it shows you're genuinely interested in the role and the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Coordinator in Burnley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Coordinator role. Highlight any relevant experience in logistics or planning, especially if you've worked with field-based technicians before. We want to see how your skills match up with what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your understanding of SLAs and how you can manage workloads effectively. We love seeing enthusiasm and a personal touch!
Showcase Your Communication Skills: As a Service Coordinator, communication is key. In your application, give examples of how you've successfully handled calls or managed teams in the past. We want to know how you can keep everyone in the loop and resolve issues smoothly!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Scope Fire & Security Ltd
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Service Coordinator. Familiarise yourself with terms like SLA, RAMS, and PTW, as these will likely come up in conversation. Being able to discuss how you would manage engineer workloads and coordinate repairs will show your potential employer that you're ready for the job.
✨Showcase Your Organisational Skills
As a Service Coordinator, organisation is key. Prepare examples from your past experiences where you've successfully managed multiple tasks or coordinated teams. This could be anything from scheduling appointments to handling logistics. Be ready to explain how you prioritised tasks and ensured everything ran smoothly.
✨Demonstrate Problem-Solving Abilities
In this role, you'll need to handle real-time issues and escalate them when necessary. Think of specific situations where you've had to troubleshoot problems or make quick decisions. Sharing these experiences will highlight your ability to think on your feet and manage challenges effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for job planning, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.