At a Glance
- Tasks: Support and maintain global voice infrastructure with Microsoft Teams and Cisco technologies.
- Company: Join a dynamic enterprise environment in Chester with a hybrid work model.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Other info: Collaborate with global teams and enhance your technical skills in a supportive environment.
- Why this job: Be part of a fast-paced team solving complex voice challenges and making an impact.
- Qualifications: Experience with Microsoft Teams Voice, Cisco, and SIP/VoIP technologies required.
The predicted salary is between 45000 - 55000 £ per year.
Job Description Are you the right candidate for this opportunity Make sure to read the full description below.
Voice Engineer (Microsoft Teams Voice | Cisco | Ribbon SBC | Power Shell) - Contract
Location: Chester (Hybrid - 3 days per week onsite) We are recruiting for an experienced Voice Engineer to join a large-scale enterprise environment, supporting and maintaining a global voice infrastructure with a strong focus on Microsoft Teams Voice and enterprise telephony.
This is an excellent opportunity for an engineer with a background in Microsoft Teams Phone, Cisco Voice and SIP/Vo IP technologies who enjoys working in a fast-paced production environment, troubleshooting complex voice issues and collaborating with global support teams.
Responsibilities Provide operational support for Microsoft Teams Voice and enterprise telephony platforms.
Troubleshoot and resolve complex voice, SIP and interoperability issues across Cisco and Microsoft Teams environments.
Support core voice services including Session Border Controllers (SBCs), carrier connectivity and enterprise telephony.
Investigate and resolve incidents, working closely with infrastructure, network and carrier support teams.
Participate in change management, problem management and major incident activities.
Monitor service performance and proactively identify opportunities for service improvement.
Engage with Microsoft support where required, managing escalations through to resolution.
Produce clear technical documentation and communicate effectively with technical and business stakeholders.
Essential Skills
Voice Engineer (Microsoft Teams Voice | Cisco | Ribbon SBC | PowerShell) - Contract employer: Scope AT Limited
Scope AT Limited is an exceptional employer, offering a dynamic work environment in the heart of Glasgow's financial district. With a strong focus on employee development and a collaborative culture, team members are encouraged to grow their skills while working on innovative projects in equity swaps. The company also provides competitive benefits and a supportive atmosphere that values work-life balance, making it an ideal place for those seeking meaningful and rewarding careers in the financial services sector.
