At a Glance
- Tasks: Support and optimise voice platforms for Cisco and MS Teams in a dynamic environment.
- Company: Join a leading tech firm focused on innovative voice solutions.
- Benefits: Competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Collaborative team culture with a focus on continuous learning and development.
- Why this job: Be at the forefront of voice technology and enhance communication experiences.
- Qualifications: 5+ years in voice engineering with expertise in MS Teams and Cisco systems.
The predicted salary is between 54000 - 66000 £ per year.
Voice Operations engineering support for Cisco and MS Teams. Responsible for support of Voice platforms and interconnectivity with Enterprise telephony, Contact Centre, and Transport including external carrier.
MS Teams Voice experience, including:
- MS Teams troubleshooting and interoperability management with Core Voice services such as Ribbon SBC, Cisco
- Between 5 and 7 years experience in working with Voice, including MS Teams Voice, Cisco Enterprise Voice, Carriers and Transport on service issues
- 3+ Experience with Call Analytics, Call Quality Dashboard (CQD) reports, Quality of Experience (QER) template/PowerBi, Teams Policies, Audio Conferencing
- 5+ years working with or deploying Microsoft Teams, SharePoint online, OneDrive and Exchange Online
- 5+ years Implementing or supporting Teams Phone System, including Direct Routing, e-911, AA/CQs, MTRs
- Experience with Microsoft 365 Admin Center, Teams Admin Center, and Microsoft Entra, Message Center, Service Desk
- Microsoft 365 Certified: Teams Administrator Associate
- PowerShell, GraphAPI, Splunk, ThousandEyes
- Experience in engaging Microsoft tickets and escalation
- Leadership and Communication on outages, including reporting change related incidents
- Incident and change activities in the core voice production environment.
Voice Engineer - Contact Center/MS Teams Voice/Ribbon SBC/Cisco/Teams/Powershell/Contract employer: Scope AT Limited
Scope AT Limited is an exceptional employer, offering a dynamic work environment in the heart of Glasgow's financial district. With a strong focus on employee development and a collaborative culture, team members are encouraged to grow their skills while working on innovative projects in equity swaps. The company also provides competitive benefits and a supportive atmosphere that values work-life balance, making it an ideal place for those seeking meaningful and rewarding careers in the financial services sector.
