At a Glance
- Tasks: Support and maintain global voice infrastructure with Microsoft Teams and Cisco technologies.
- Company: Join a large-scale enterprise with a focus on innovation and collaboration.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement in a global setting.
- Why this job: Make an impact in a fast-paced environment while solving complex voice issues.
- Qualifications: 5+ years in enterprise Voice, strong Microsoft Teams and Cisco experience required.
The predicted salary is between 48060 - 58740 £ per year.
Location: Chester (Hybrid - 3 days per week onsite)
We are recruiting for an experienced Voice Engineer to join a large-scale enterprise environment, supporting and maintaining a global voice infrastructure with a strong focus on Microsoft Teams Voice and enterprise telephony.
This is an excellent opportunity for an engineer with a background in Microsoft Teams Phone, Cisco Voice and SIP/VoIP technologies who enjoys working in a fast-paced production environment, troubleshooting complex voice issues and collaborating with global support teams.
Responsibilities
- Provide operational support for Microsoft Teams Voice and enterprise telephony platforms.
- Troubleshoot and resolve complex voice, SIP and interoperability issues across Cisco and Microsoft Teams environments.
- Support core voice services including Session Border Controllers (SBCs), carrier connectivity and enterprise telephony.
- Investigate and resolve incidents, working closely with infrastructure, network and carrier support teams.
- Participate in change management, problem management and major incident activities.
- Monitor service performance and proactively identify opportunities for service improvement.
- Engage with Microsoft support where required, managing escalations through to resolution.
- Produce clear technical documentation and communicate effectively with technical and business stakeholders.
Essential Skills & Experience
- 5+ years' experience supporting enterprise Voice or Unified Communications environments.
- Strong experience with Microsoft Teams Voice/Teams Phone.
- Experience supporting Cisco Voice/CUCM environments.
- Knowledge of Ribbon SBC or other Session Border Controllers.
- Experience with Direct Routing and enterprise telephony.
- Strong understanding of SIP, VoIP and carrier connectivity.
- Experience with Microsoft 365 Admin Centre, Teams Admin Centre and Microsoft Entra.
- Experience with Call Analytics, Call Quality Dashboard (CQD) and Quality of Experience reporting.
- PowerShell Scripting and Microsoft Graph API experience.
- Experience using ServiceNow and/or Remedy.
- Strong incident, problem and change management experience within a production environment.
Desirable
- Microsoft 365 Certified: Teams Administrator Associate.
- Experience with Splunk and ThousandEyes.
- Experience supporting Contact Centre technologies.
- Previous experience within a large enterprise or financial services environment.
This contract offers the opportunity to work within a highly available global voice infrastructure, supporting business-critical collaboration platforms and driving operational excellence across enterprise voice services.
Voice Engineer (Microsoft Teams Voice | Cisco | Ribbon SBC | PowerShell) - Contract in Liverpool employer: Scope AT Limited
Scope AT Limited is an exceptional employer, offering a dynamic work environment in the heart of Glasgow's financial district. With a strong focus on employee development and a collaborative culture, team members are encouraged to grow their skills while working on innovative projects in equity swaps. The company also provides competitive benefits and a supportive atmosphere that values work-life balance, making it an ideal place for those seeking meaningful and rewarding careers in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Voice Engineer (Microsoft Teams Voice | Cisco | Ribbon SBC | PowerShell) - Contract in Liverpool
✨Get to Know Your Local Tech Scene
In the telecommunications-networking field, local tech meetups and networking events can be goldmines for finding temporary opportunities. Keep an eye out for local gatherings or meetups in your area—these are great places to mingle with professionals and hear about short-term gigs before they're even advertised.
✨Reach Out to Recruiters Specialising in Telecoms
Recruitment agencies that focus on the telecommunications sector can be super helpful, especially for temporary roles. Get in touch with them, let them know your skills, and ask if they have any upcoming projects or short-term contracts that might suit you.
✨Stay Active in Online Forums and Communities
Join online forums and communities related to telecommunications, like Reddit threads or LinkedIn groups. Engage with the discussions and share your expertise—it’s a great way to get noticed by potential employers and learn about temporary positions that you might not see elsewhere.
✨Check Out Temporary Roles with Scope AT Limited
Don't forget to keep Scope AT Limited in mind when searching for temporary positions. Keep checking our website for new postings, and consider applying directly to roles that fit your skills. This proactive approach can really help you land a temporary gig in telecommunications.
We think you need these skills to ace Voice Engineer (Microsoft Teams Voice | Cisco | Ribbon SBC | PowerShell) - Contract in Liverpool
Some tips for your application 🫡
Show Off Your Technical Know-How:In the telecommunications-networking field, it’s crucial to highlight your technical skills in your CV. Make sure to include relevant certifications like CCNA or any practical experience with network design and implementation. If you've worked on projects involving setting up networks or troubleshooting, give those a shout-out!
Tailor Your CV for the Temporary Role:Since this is a temporary position, employers will want to see your ability to adapt quickly. Highlight previous short-term roles or projects that showcase your flexibility, coupled with your skills in telecommunications. It’s all about showing that you can hit the ground running!
Craft a Focused Cover Letter:Don’t just rest on your CV for the cover letter; use it as an opportunity to explain why you’re the right fit for this temporary role at Scope AT Limited. Mention your enthusiasm for the telecom industry and how your past experiences can add value over a short period. Let them know you're keen to get stuck in!
Have Your Availability Up Front:In a temporary job, timing can be everything. Clearly state your availability in your cover letter and CV. Are you ready to start immediately, or do you have commitments? We want to make the hiring process as smooth as possible for Scope AT Limited, so let's be transparent!
How to prepare for a job interview at Scope AT Limited
✨Brush Up on Networking Fundamentals
Make sure you're clued up on the core principles of telecommunications and networking. Review key concepts like IP addressing, routing protocols, and network design, as these might come up in both technical questions and practical scenarios during the interview with Scope AT Limited.
✨Showcase Relevant Projects
Since this is a temporary role, it’s vital to demonstrate how quickly you can adapt and contribute. Bring along any relevant projects or experiences, even if they were just part of your studies. A well-prepared portfolio showcasing your skills in setting up networks or problem-solving in real-time can really make you stand out.
✨Prepare for Scenario-Based Questions
Expect to face some scenario-based questions where you’ll have to troubleshoot a network issue or design a solution on the fly. Practising these kinds of questions beforehand will help us think critically and showcase our analytical skills effectively to the interviewers at Scope AT Limited.
✨Be Ready to Discuss Team Contribution
Since this is a temporary position, emphasise your ability to work well in a team and how you can hit the ground running. Share examples of how you've collaborated in previous projects or internships, as this shows that you’re ready to contribute from day one at Scope AT Limited.
