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For Companies At a Glance
- Tasks: Provide expert support for Endur applications and ensure smooth operations.
- Company: Join a leading firm in energy and commodity trading.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be part of a dynamic team solving real-world challenges in trading technology.
- Qualifications: 8-10 years in Endur support with strong problem-solving skills.
- Other info: Fast-paced environment with potential for career advancement.
The predicted salary is between 48000 - 72000 £ per year.
About the Role
We are seeking an experienced Application Support Analyst with deep expertise in Endur to join our team. The successful candidate will be responsible for providing hands-on support, troubleshooting, and issue resolution for business-critical applications, ensuring system stability and smooth day-to-day operations.
Key Responsibilities
- Provide Level 2/3 support for Endur applications, ensuring timely incident and problem resolution.
- Monitor system performance, investigate issues, and coordinate with development teams for fixes.
- Manage change requests, enhancements, and system upgrades in line with business requirements.
- Liaise with stakeholders, including traders, risk managers, and IT teams, to ensure system reliability and alignment with business needs.
- Create and maintain technical documentation, runbooks, and support procedures.
Required Skills & Experience
- 8-10 years of hands-on experience in Endur application support.
- Strong knowledge of energy/commodity trading workflows and processes.
- Excellent problem-solving, debugging, and analytical skills.
- Experience with incident, problem, and change management (ITIL framework preferred).
- Ability to work in a fast-paced, business-critical environment with strong communication skills.
Nice to Have
- Exposure to cloud technologies (AWS and/or Azure).
- Experience with automation and Scripting for support processes.
- Familiarity with DevOps practices and CI/CD pipelines.
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Application Support Analyst - Endur employer: Scope AT Limited
Contact Detail:
Scope AT Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst - Endur
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Endur or in application support. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare for interviews by brushing up on your problem-solving techniques and be ready to discuss specific scenarios where you've resolved issues in Endur. Real-life examples will make you stand out.
✨Tip Number 3
Stay updated on industry trends! Familiarise yourself with the latest in energy/commodity trading workflows and cloud technologies. This knowledge will not only impress interviewers but also show that you're passionate about the field.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are eager to join us. It shows initiative and gives you a better chance of getting noticed by our hiring team.
We think you need these skills to ace Application Support Analyst - Endur
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Endur and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your expertise in energy/commodity trading workflows!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about application support and how your problem-solving skills can benefit our team. Let us know what excites you about working with us at StudySmarter.
Showcase Your Technical Skills: Don’t forget to mention your hands-on experience with incident and change management, especially if you’ve worked within the ITIL framework. We love seeing candidates who can demonstrate their technical prowess and analytical skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Scope AT Limited
✨Know Your Endur Inside Out
Make sure you brush up on your Endur knowledge before the interview. Be ready to discuss specific features, functionalities, and any recent updates. This will show that you're not just familiar with the application but also passionate about it.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex issues in the past. Think of specific incidents where you provided Level 2/3 support and how you resolved them. This will demonstrate your analytical skills and ability to thrive in a fast-paced environment.
✨Understand the Business Context
Familiarise yourself with energy and commodity trading workflows. Knowing how Endur fits into these processes will help you communicate effectively with stakeholders like traders and risk managers during the interview.
✨Highlight Your ITIL Knowledge
Since experience with incident, problem, and change management is crucial, be prepared to discuss your familiarity with the ITIL framework. Share how you've applied these principles in your previous roles to ensure system stability and reliability.
