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For Companies At a Glance
- Tasks: Provide expert support for Endur applications and ensure smooth operations.
- Company: Join a leading firm in energy and commodity trading.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Be part of a critical team that drives system reliability and innovation.
- Qualifications: 8-10 years in Endur support with strong problem-solving skills.
- Other info: Opportunity to work with cloud technologies and enhance your career.
The predicted salary is between 48000 - 72000 £ per year.
Job Description
About the Role
We are seeking an experienced Application Support Analyst with deep expertise in Endur to join our team. The successful candidate will be responsible for providing hands-on support, troubleshooting, and issue resolution for business-critical applications, ensuring system stability and smooth day-to-day operations.
Key Responsibilities
- Provide Level 2/3 support for Endur applications, ensuring timely incident and problem resolution.
- Monitor system performance, investigate issues, and coordinate with development teams for fixes.
- Manage change requests, enhancements, and system upgrades in line with business requirements.
- Liaise with stakeholders, including traders, risk managers, and IT teams, to ensure system reliability and alignment with business needs.
- Create and maintain technical documentation, runbooks, and support procedures.
Required Skills & Experience
- 8-10 years of hands-on experience in Endur application support.
- Strong knowledge of energy/commodity trading workflows and processes.
- Excellent problem-solving, debugging, and analytical skills.
- Experience with incident, problem, and change management (ITIL framework preferred).
- Ability to work in a fast-paced, business-critical environment with strong communication skills.
Nice to Have
- Exposure to cloud technologies (AWS and/or Azure).
- Experience with automation and Scripting for support processes.
- Familiarity with DevOps practices and CI/CD pipelines.
Application Support Analyst - Endur employer: Scope AT Limited
Contact Detail:
Scope AT Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst - Endur
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Endur or in application support. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've tackled issues in Endur applications. Real-life stories make you memorable!
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your approach to highlight your experience with energy/commodity trading workflows and how you can contribute to our success.
✨Tip Number 4
Stay updated on industry trends! Familiarise yourself with cloud technologies and DevOps practices. This knowledge not only boosts your confidence but also shows employers that you're proactive and ready for the future of application support.
We think you need these skills to ace Application Support Analyst - Endur
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Endur and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your expertise in energy/commodity trading workflows!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about application support and how your problem-solving skills can benefit our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Technical Skills: Don’t forget to mention your hands-on experience with incident and change management, especially if you’ve worked within the ITIL framework. We’re looking for someone who can hit the ground running, so highlight those technical skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Scope AT Limited
✨Know Your Endur Inside Out
Make sure you brush up on your Endur application knowledge. Be prepared to discuss specific features, functionalities, and any troubleshooting you've done in the past. This will show that you’re not just familiar with the software but can also handle real-world issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved complex issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical skills and ability to work under pressure.
✨Communicate Like a Pro
Since you'll be liaising with various stakeholders, practice explaining technical concepts in simple terms. Think about how you would communicate with traders or risk managers who may not have a technical background. Clear communication is key!
✨Familiarise Yourself with ITIL Practices
Brush up on ITIL frameworks, especially around incident, problem, and change management. Be ready to discuss how you've applied these principles in your previous roles. This will show that you understand the importance of structured support processes.
