At a Glance
- Tasks: Lead a passionate team to deliver an unbeatable Costa experience and drive store success.
- Company: Join Costa, a leading coffee brand with a vibrant team culture.
- Benefits: Enjoy free lunch, exclusive discounts, and leadership training from day one.
- Other info: Flexible hours, performance bonuses, and recognition for your achievements.
- Why this job: Make a real impact while developing your leadership skills in a fast-paced environment.
- Qualifications: Previous management experience and a passion for coaching high-performing teams.
The predicted salary is between 30000 - 40000 £ per year.
The Role: Store Manager
As Store Manager, you'll be the driving force behind your store's success - setting the tone, coaching your team, and making sure every customer receives an unbeatable Costa experience. You'll lead from the front and take full ownership of your store's performance, people, and day-to-day operations.
Your key responsibilities will include:
- Leading and inspiring a team of Baristas, Barista Maestros, and Assistant Managers
- Delivering an exceptional customer experience while upholding brand standards
- Managing store performance and driving key metrics including sales, customer satisfaction, and team engagement
- Ensuring operational excellence, including compliance, cleanliness, and health & safety
- Recruiting, onboarding, and developing your team with clear growth plans
- Driving commercial success through smart decision-making and team motivation
- Launching seasonal campaigns and ensuring flawless execution on the shop floor
Qualifications
We're looking for a dynamic and experienced leader who thrives in a fast-paced environment and understands how to balance people, performance, and operational excellence.
- Previous management experience in retail, hospitality, or a similar customer-facing role
- A passion for people development, coaching, and leading high-performing teams
- Strong commercial acumen with a results-driven mindset
- Excellent communication and organisational skills
- Full flexibility with working hours and a proactive attitude
- A hands-on leadership style and a love for great coffee
Benefits
- Instant Perks with Boostworks – Access exclusive discounts and team rewards from day one
- Employee Assistance Programme (Life & Progress) – Free, confidential support
- Wagestream Access – Gain real-time access to your earnings, budgeting tools, and smart savings
- Company Pension Scheme – Secure your future and build long-term financial security
- Leadership training and qualifications via Yuzu Training – Learn while you lead
- Free Lunch & Drinks Every Shift – Enjoy lunch and handcrafted drinks on the house
- Discounts for you on & off shift – Perks that go beyond you
- Loyalty awards – Recognition for long service and career growth
- Celebrations – From day one to key milestones, we make every achievement count
- Store-wide performance bonuses – Team wins = bonus time
Costa Store Manager - Southampton employer: Scoffs Group
At Costa, we pride ourselves on being an exceptional employer, offering a vibrant work culture where your leadership can truly shine. As a Store Manager in Southampton, you'll enjoy comprehensive benefits including free meals, exclusive discounts, and robust training opportunities that foster personal and professional growth. Join us to lead a passionate team, drive store success, and celebrate achievements together in a dynamic environment that values both people and performance.
StudySmarter Expert Advice🤫
We think this is how you could land Costa Store Manager - Southampton
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Costa's values and what makes them tick. This way, you can show how your leadership style aligns with their mission and how you can contribute to that unbeatable customer experience.
✨Tip Number 2
Practice your storytelling skills! When you're in the hot seat, share specific examples of how you've led teams to success in the past. Highlight your coaching moments and how you’ve driven performance – this will make you stand out as a dynamic leader.
✨Tip Number 3
Don’t forget to ask questions! Show your interest by preparing thoughtful questions about the team dynamics, store goals, and how they measure success. This not only demonstrates your enthusiasm but also helps you gauge if the role is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Costa family. So, don’t hesitate – hit that apply button and let’s get you on board!
We think you need these skills to ace Costa Store Manager - Southampton
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let your love for coffee shine through! Share any experiences you have that highlight your enthusiasm for the industry and how it drives you to deliver an exceptional customer experience.
Highlight Your Leadership Skills:Make sure to emphasise your previous management experience. We want to see how you've inspired teams and driven performance in fast-paced environments. Use specific examples to showcase your hands-on leadership style!
Be Results-Driven:We’re all about achieving great results, so don’t forget to mention your commercial acumen. Talk about how you’ve successfully managed store performance and driven key metrics like sales and customer satisfaction in your past roles.
Apply Through Our Website:Ready to take the plunge? We encourage you to apply through our website for a smooth application process. It’s the best way for us to get to know you and for you to show us why you’d be a fantastic fit for the Costa Store Manager role!
How to prepare for a job interview at Scoffs Group
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with the Costa brand and its values. Understand what makes a great customer experience at Costa and be ready to discuss how you would uphold these standards in your role as Store Manager.
✨Showcase Your Leadership Style
Be prepared to share specific examples of how you've successfully led teams in the past. Highlight your coaching techniques and how you motivate your team to achieve high performance, as this is crucial for the role.
✨Demonstrate Commercial Acumen
Think about how you can drive sales and improve customer satisfaction. Bring ideas to the table on how you would manage store performance and implement seasonal campaigns effectively.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about team dynamics, growth opportunities, and how success is measured in the store. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.
