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- Tasks: Join us as a Team Member, supporting smooth shop operations and delivering exceptional customer service.
- Company: Itsu is a leading Asian-inspired quick-service brand with over 80 restaurants across Europe.
- Benefits: Enjoy flexible hours, a vibrant work culture, and opportunities for growth within a dynamic team.
- Why this job: Be part of a fast-growing brand focused on healthy eating and innovative food experiences.
- Qualifications: No prior experience needed; just bring your passion for great service and teamwork!
- Other info: Perfect for high school and college students looking for a fun, engaging work environment.
Department: Shops / Operations
Line manager: General Manager
Management responsibilities: N/A
This is itsu. We are itsu, the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and France, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating. In addition to our restaurants, itsu offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally. With its best-in-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food.
This is the job. As a Team Member, you will have a good understanding of the back and front of house operations, working towards itsu standards. This role supports the management team in running a smooth shop operation during the day.
Core responsibilities:
- Maintain good relationships and communication with all the shop's team.
- Work together to ensure the shop, kitchen and delivery business are kept in line with itsu standards.
- Attend and complete relevant compliance training and relevant section training to learn about itsu standards.
- Complete and keep up to date with the learning portal.
- Communicate appropriately with everyone in the team and customers.
- Maintain the required uniform standards, following all PPE standards required.
- Support ongoing training needs for the shop.
- Support training needs for fish section, when needed.
- Know and follow the 6 Hospitality Steps at all times and Mystery Shopper standards at all times.
- Serve customers efficiently, politely, and quickly in an engaging manner.
- Take the time to respond to customers' needs whilst delivering hospitable service.
- Follow Front of House (FOH) standards by maintaining beautiful displays, merchandising, and clean seating area as per 'How To'.
- Reduce queues through pace with a customer first attitude.
- Ensure products are served according to itsu standards.
- Ask for help when needed to respond to customer questions and complaints.
- Greet and acknowledge customers within the shop, offering assistance when needed.
- Maintain delivery standards as per 'How to' and engage with our delivery drivers.
- Use service bell when required.
- Produce beautiful food following the itsu standards in an efficient and safe environment.
- Always follow the 5 Food Safety Focuses (5FSF) and 5 Food Quality Focuses (5FQF).
- Follow the First In First Out (FIFO) standards and report any Out of Date (OOD) products found to the management team.
- Adhere to all aspects of Food safety and health and safety in accordance with the Law and itsu standards.
- Always follow Correct To Recipe (CTR) standards.
- Report immediately any quality issues you see to the management team.
- Follow the itsu standards as per 'How To' books.
- Report immediately any food safety or health and safety issues you see to the management team.
- Complete the Due Diligence Diary (DDD), correctly, when required.
- Support the management team in achieving a EHO 5 stars rating.
- Demonstrate and maintain a good knowledge of shop processes and standards, relating to your role.
- Maintain an immaculately clean and safe shop by following the Cleaning Around The Clock (CATC) and Cleaning As You Go (CAYG) cleaning processes.
- To follow the 'How to' standards for the fish section.
- Reach and maintain the productivity guidelines in your section.
- Report any maintenance issues to the management team.
- Record and report any waste to the management team.
- Operate and clean equipment as per 'How To' standards.
- Control waste in the fish section by following itsu standards.
- Record waste in the fish section, accurately and in a timely manner.
This is you. You put people at the heart of everything you do by displaying the 4 itsu qualities and behaviours.
Itsu Team Member Pro - Fish Star Pro employer: Scoffs Group
Contact Detail:
Scoffs Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Itsu Team Member Pro - Fish Star Pro
✨Tip Number 1
Familiarise yourself with itsu's core values and standards. Understanding their commitment to quality and customer service will help you align your approach during the interview process.
✨Tip Number 2
Showcase your teamwork skills. Since the role involves maintaining good relationships with team members, be prepared to discuss examples of how you've successfully collaborated in previous roles.
✨Tip Number 3
Demonstrate your knowledge of food safety and hygiene practices. Being able to talk about these topics confidently will show that you take the role seriously and understand the importance of compliance.
✨Tip Number 4
Prepare to discuss your customer service experience. Since engaging with customers is a key part of the job, think of specific instances where you provided excellent service or resolved customer issues effectively.
We think you need these skills to ace Itsu Team Member Pro - Fish Star Pro
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Team Member at itsu. Familiarise yourself with their standards and expectations, especially regarding customer service and food safety.
Tailor Your CV: Highlight relevant experience in customer service or food preparation. Use specific examples that demonstrate your ability to work in a fast-paced environment and your commitment to maintaining high standards.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for working at itsu and how your values align with theirs. Mention your understanding of their commitment to quality and customer service, and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the food service industry.
How to prepare for a job interview at Scoffs Group
✨Understand itsu's Values
Before the interview, take some time to research itsu's core values and mission. Familiarise yourself with their commitment to quality and customer service, as this will help you align your answers with what they are looking for in a Team Member.
✨Showcase Your Teamwork Skills
As a Team Member, you'll need to work closely with others. Be prepared to share examples of how you've successfully collaborated in previous roles. Highlight your ability to communicate effectively and maintain good relationships with colleagues.
✨Demonstrate Customer Service Excellence
Since the role involves serving customers, think of specific instances where you've provided outstanding customer service. Be ready to discuss how you handle customer queries and complaints, ensuring you convey a customer-first attitude.
✨Familiarise Yourself with Food Safety Standards
Understanding food safety is crucial for this position. Brush up on basic food safety practices and be prepared to discuss how you would ensure compliance with health and safety regulations in the shop environment.
