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- Tasks: Lead the fish section, ensuring quality and training while maintaining high food safety standards.
- Company: Join Scoffs Group, a proud franchise partner of itsu, known for fresh and healthy dishes.
- Benefits: Enjoy perks like free meals, mental health support, and exclusive discounts from day one.
- Why this job: Become a Fish Pro and gain valuable skills in a fast-paced, supportive environment.
- Qualifications: Attention to detail and a passion for food safety; kitchen experience is a plus but not required.
- Other info: Opportunities for growth and recognition in a dynamic team culture.
The predicted salary is between 20000 - 30000 ÂŁ per year.
Join Scoffs Group – Team Member Pro (Fish Pro)
Proud Franchise Partner of itsu
Are you a hands-on hospitality pro who’s ready to become a specialist in one of the most exciting parts of the kitchen? At Scoffs Group, we’re proud to be one of the UK’s leading franchise partners for itsu – the fast-growing, Asian-inspired food brand known for its fresh, healthy, and beautiful dishes.
We’re looking for a motivated and detail-focused Fish Pro – a key back-of-house role for anyone who wants to step up, take ownership of the fish section, and help maintain our high standards in food quality, safety, and training.
The Role: Team Member Pro – Fish Pro (itsu)
As a Fish Pro, you’ll take the lead in our fish section – owning quality, process, and consistency. You’ll support the management team with training and feedback, help the shop hit performance targets, and uphold the highest food safety and preparation standards.
Your Responsibilities
People & Training
- Support the training and upskilling of Team Members in the fish section
- Give real-time feedback and praise to the team during shifts
- Ensure uniform and PPE standards are consistently followed
- Use professional communication across both front and back of house
- Motivate the team by being a positive role model
- Guide new starters using the correct itsu training approach
Hospitality & Customer Focus
- Help drive a strong “customer first” mindset in the shop
- Maintain excellent mystery shopper scores through team focus
- Know and follow the 6 Hospitality Steps at all times
- Reduce queues through energy and pace, especially during peak periods
- Support with customer queries and issues when needed
Fish Quality & Kitchen Standards
- Own the fish section quality – from preparation to presentation
- Cut and prepare salmon to exact “How To” specifications
- Monitor fish freshness and follow FIFO (First In, First Out)
- Follow the bone removal process and maintain fish knife use, storage, and sharpening standards
- Keep fish section equipment clean and functional to itsu’s “How To” guides
- Use the correct recipe and portioning tools (CTR and scales) every time
- Record and dispose of out-of-date products correctly
- Keep the fish section immaculately clean using CATC & CAYG methods
- Always follow 5FSF and 5FQF food safety and quality standards
- Complete Due Diligence Diary (DDD) sections accurately when required
- Be EHO-ready: confidently answer fish-related food safety questions during inspections
Profitability & Performance
- Follow production sheets and meet productivity goals in your section
- Accurately record all types of fish section waste, helping the team reduce it
- Raise and track fish-related maintenance and delivery issues promptly
- Monitor and follow up on stock levels in the fish section
- Understand and use shop reports to help reach fish section KPIs
- Ensure your section is always prepped and “set for success” according to itsu’s standards
What We’re Looking For
You’ll thrive in this role if you:
- Have excellent attention to detail and food presentation skills
- Are confident working in fast-paced back-of-house operations
- Care deeply about food safety, hygiene, and quality
- Take initiative, motivate others, and enjoy helping people learn
- Are ready to be a go-to person in your shop
- Live the itsu values: Aim Higher, Work Together, Take Pride, Build Trust
Previous kitchen or food-handling experience is helpful, but full training will be provided to help you succeed.
Why Work for Scoffs Group?
We don’t just offer jobs — we offer real growth. As a specialist Fish Pro, you’ll gain key skills and be part of a team that values your contribution.
Here’s what you’ll get:
- Instant Perks with Boostworks – Exclusive rewards & discounts from day one
- We’ve Got Your Back – Free, confidential mental health and wellbeing support via Life & Progress
- Wagestream Access – Get paid when you need it, with smart tools for saving and budgeting
- Secure Your Future – Join our company pension scheme
- Learn While You Earn – Role-based training & apprenticeships with Yuzu Training
- Free Meals & Drinks on Shift – Enjoy delicious itsu food while you work
- ️ Perks That Go Beyond You – Discounts for your friends and family, too
- Loyalty Pays Off – Long service awards and recognition for your commitment
- We Celebrate You – From day one to every milestone, we recognise your journey
- Team Wins = Bonus Time – Earn store-wide bonuses when we hit our goals
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Itsu Team Member Pro (Fish Pro) employer: Scoffs Group
Contact Detail:
Scoffs Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Itsu Team Member Pro (Fish Pro)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Scoffs Group and itsu on social media. Understanding their values and vibe will help you connect during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when discussing your passion for food and hospitality.
✨Tip Number 3
Show off your skills! If you’ve got any experience in food handling or kitchen work, be ready to share specific examples. Talk about how you’ve maintained high standards in previous roles – it’ll make you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Itsu Team Member Pro (Fish Pro)
Some tips for your application 🫡
Show Your Passion for Food: When writing your application, let us know how much you love food and the kitchen environment. Share any experiences that highlight your passion for quality and presentation, especially in fish preparation!
Be Specific About Your Skills: We want to see what makes you a great fit for the Fish Pro role. Mention any relevant skills or experiences you have, like food safety knowledge or previous kitchen roles, to help us understand your background better.
Keep It Professional Yet Personal: While we appreciate a friendly tone, make sure your application is still professional. Use clear language and structure your thoughts well, so we can easily see why you’d be a fantastic addition to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on the path to joining our awesome team at Scoffs Group.
How to prepare for a job interview at Scoffs Group
✨Know Your Fish
Make sure you brush up on your knowledge of different types of fish and their preparation methods. Being able to discuss the specifics of fish quality, freshness, and presentation will show that you're serious about the role and understand its importance.
✨Show Your Team Spirit
Since this role involves training and motivating others, be prepared to share examples of how you've supported team members in the past. Highlight your ability to communicate effectively and foster a positive environment, as this is key to succeeding at Scoffs Group.
✨Emphasise Food Safety
Familiarise yourself with food safety standards and practices, especially those related to fish handling. Be ready to discuss how you would ensure compliance with hygiene and safety protocols, as this is crucial for maintaining high standards in the kitchen.
✨Demonstrate Your Passion
Let your enthusiasm for food and hospitality shine through during the interview. Talk about why you love working in a fast-paced kitchen and how you embody the itsu values. A genuine passion for the role can set you apart from other candidates.