At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional service and food quality at itsu.
- Company: Join Scoffs Group UK, a top franchise partner in the food industry.
- Benefits: Enjoy free meals, discounts, flexible pay, and career development opportunities.
- Other info: Be part of a supportive culture that celebrates your achievements.
- Why this job: Grow your leadership skills while making a real impact in a vibrant environment.
- Qualifications: Great communication skills and a passion for food and teamwork.
The predicted salary is between 25000 - 31200 £ per year.
Are you ready to take the next step in your hospitality journey? Do you have a passion for leading by example, motivating a team, and delivering amazing customer experiences? If so, Scoffs Group UK has a place for you.
As one of the UK's leading franchise operators - and the proud partner behind some of your favourite itsu shops - we're looking for energetic, reliable Team Leaders to help manage and inspire our in-store teams.
Who We Are
Scoffs Group UK is a major franchise partner in the UK food industry, operating across high-performing brands like Costa Coffee and itsu. We're proud to combine the high standards and innovation of the itsu brand with our own Scoffs culture: one that puts people, development, and positivity at the centre of everything we do.
The Role: Team Leader (itsu) - FULL TIME
As a Team Leader, you'll work closely with the management team to run smooth, efficient shifts. You'll support the team in both front-of-house and back-of-house operations, helping them deliver the exceptional food quality and customer service that itsu is known for - all while leading by example and living our values.
Your key responsibilities will include:
- Leadership & People
- Lead your team on shift, supporting smooth operations and a positive working environment
- Support and coach new Team Members to help them grow in confidence
- Deliver team briefings and support training across food prep, customer service, and hygiene
- Step up confidently in the absence of a manager when needed
- Promote the 4 itsu qualities and ensure a safe, inclusive, high-energy workplace
- Service & Hospitality
- Support your team in delivering the 6 Hospitality Steps and exceeding Mystery Shopper expectations
- Manage queues, handle service issues quickly, and always lead with a customer-first mindset
- Keep displays, dining areas, and FOH presentation to brand standards
- Maintain smooth delivery and collection service with drivers and digital customers
- Food, Safety & Quality
- Ensure high standards of food safety and health & safety (5FSF, 5FQF, FIFO, DDD)
- Monitor quality and ensure all food is prepped Correct to Recipe (CTR)
- Keep cleanliness standards high by following CATC and CAYG procedures
- Support management with food safety compliance and 5-star EHO outcomes
- Operations & Efficiency
- Help maintain productivity across kitchen and front-of-house
- Assist with waste tracking and reduction
- Report any maintenance or equipment issues promptly
- Help implement and uphold shop processes and itsu standards (as per 'How To' guides)
What You'll Bring
You're a natural people person with a passion for food, service, and team success. Whether you've led shifts before or are ready to step up, we'll support your growth every step of the way. To shine in this role, you'll need:
- Great communication and leadership skills
- A team-first attitude and willingness to roll up your sleeves
- Confidence in a fast-paced environment
- Strong attention to detail and pride in high standards
- Familiarity with food safety and hospitality service (training provided)
- Passion for learning and progressing your career
Why Join Scoffs Group UK?
At Scoffs Group, we believe in growing great people. As a Team Leader, you'll be given every opportunity to develop into more senior roles, supported by a team who want you to succeed.
Here's what else you'll enjoy:
- Instant Perks with Boostworks - Get exclusive discounts and rewards from day one
- We've Got Your Back - Access free, confidential support via Life & Progress
- Wagestream Access - Get paid when you need it, save smart, and budget wisely
- Secure Your Future - Contribute to our Company pension scheme
- Learn While You Lead - Gain skills and qualifications through Yuzu Training
- Free Meals & Drinks on Shift - Enjoy fresh, delicious itsu food every day you work
- Perks That Go Beyond You - Get discounts for yourself on & off shift
- Loyalty Pays Off - Earn long service awards and get recognised for your dedication
- We Celebrate You - Milestones, wins, and progress don't go unnoticed
- Team Wins = Bonus Time - Help your shop succeed and share in the rewards
Ready to Lead from the Front? If you're excited to build your leadership skills and grow within a people-first company, apply now to join Scoffs Group UK - proudly delivering itsu's fresh, fast future.
Itsu Team Leader - Service - Exeter employer: Scoffs Group
Scoffs Group in Devizes is an exceptional employer that prioritises employee growth and development, offering leadership training and performance bonuses to enhance your career. With a vibrant work culture centred around teamwork and customer satisfaction, you'll thrive in an environment that values your contributions and rewards your efforts with exclusive discounts and opportunities for advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Itsu Team Leader - Service - Exeter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Scoffs Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Scoffs Group
Don't be shy about reaching out to Scoffs Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Itsu Team Leader - Service - Exeter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Scoffs Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Scoffs Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
