At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer experiences at Costa Coffee.
- Company: Join an award-winning franchise known for being the nation's favourite coffee brand.
- Benefits: Enjoy free drinks, discounts, career development opportunities, and a company pension scheme.
- Other info: Experience with delivery partners like Uber is a plus.
- Why this job: Be part of a warm team that values personality and community impact while achieving business success.
- Qualifications: Minimum 2 years in a supervisory role; flexible hours and travel required.
The predicted salary is between 30000 - 42000 £ per year.
A bit about us... We’re an award-winning franchise who pride ourselves on being exceptional – just like the brand we represent: Costa Coffee has been voted the nation’s favourite coffee for 11 years. At Scoffs, you’ll be part of a genuine and warm team that shares a love for coffee, and a desire to deliver great experiences to our customers, our communities and to our people.
A bit about the role... As the largest franchise of Costa Coffee, we are passionate about finding the right people for our business. Naturally, there are brand standards to adhere to, but there is also plenty of room to let your personality shine. Your team, customers and community will always come first, and you will make it your mission in life to perform the little, big, and medium-sized acts that will surprise and delight in equal measure. We will be relying on you to keep an eye on the serious side of managing a successful store. Things like ensuring that you have the best team in place, maximising financial performance, and working closely with your Operations Manager.
A bit about you... We are looking for a talented, enthusiastic and experienced Store Manager to lead a motivated, well-trained team with the appropriate skills to deliver a profitable store and ensure all budget targets and KPIs are not just achieved but exceeded. Ambitious and commercially aware, with the presence and personality to influence the day to day business, you will maximise your performance as well as the team’s. Leading by example and setting high standards, you will enhance sales and provide our customers with excellent service. Experience of working with delivery partners such as Uber would be an advantage.
Requirements:
- Minimum 2 years of supervisory or management experience in a customer-facing role
- Fully flexible with working hours
- Must be willing to travel
What we can offer... Here are a few of the things we offer in return:
- Great opportunities to develop yourself and progress your career
- Free handmade drinks plus 50% discount on food and bottled drink (whilst on shift)
- A discount card that allows 25% off in Costa outlets throughout the UK
- Various incentives, with a bespoke team member reward programme plus a great employee assistance program
- Opportunity to make a difference by partaking in – and innovating – fundraising activities
- Company pension scheme
- Salary dependent on Store Location
To apply click the link below!
Costa Store Manager in England employer: Scoffs Group
At Scoffs, we pride ourselves on being an exceptional employer, offering a warm and supportive work culture that values individuality and teamwork. As the largest franchise of Costa Coffee, we provide our Store Managers with ample opportunities for personal and professional growth, alongside competitive benefits such as free handmade drinks, generous discounts, and a company pension scheme. Join us to lead a passionate team in delivering outstanding customer experiences while enjoying a fulfilling career in a thriving community.
StudySmarter Expert Advice🤫
We think this is how you could land Costa Store Manager in England
✨Tip Number 1
Familiarise yourself with Costa Coffee's brand values and customer service standards. This will help you demonstrate your alignment with their mission during any discussions or interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you motivated your team to exceed targets or improve customer satisfaction.
✨Tip Number 3
Research the local community and understand what makes it unique. Being able to discuss how you would engage with the community and enhance customer experiences can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Costa Coffee, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Costa Store Manager in England
Some tips for your application 🫡
Understand the Brand:Familiarise yourself with Costa Coffee and Scoffs. Highlight your passion for coffee and customer service in your application, showing that you align with their values and brand standards.
Tailor Your CV:Make sure your CV reflects your supervisory or management experience in customer-facing roles. Emphasise any achievements related to team leadership, financial performance, and customer satisfaction.
Craft a Compelling Cover Letter:Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've led teams, exceeded targets, and delivered excellent customer service.
Highlight Relevant Experience:If you have experience working with delivery partners like Uber, be sure to mention it. This could set you apart from other candidates and demonstrate your commercial awareness.
How to prepare for a job interview at Scoffs Group
✨Show Your Passion for Coffee
Make sure to express your love for coffee and customer service during the interview. Share any personal experiences or stories that highlight your enthusiasm for the brand and how it aligns with your values.
✨Demonstrate Leadership Skills
As a Store Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated them and achieved targets together.
✨Understand Financial Performance
Be ready to discuss how you have maximised financial performance in previous roles. Familiarise yourself with key performance indicators (KPIs) relevant to retail management and be prepared to explain how you would apply this knowledge at Costa.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or managing staff conflicts. Think through your responses and use the STAR method (Situation, Task, Action, Result) to structure your answers.
