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For Companies At a Glance
- Tasks: Lead the team and craft amazing Costa coffee while delivering excellent customer service.
- Company: Join Scoffs Group, the largest Costa Coffee franchise in the UK, known for its exceptional service.
- Benefits: Enjoy free drinks, discounts on food, career development opportunities, and a supportive team environment.
- Other info: No prior experience needed; we provide fantastic training to help you succeed.
- Why this job: Be part of a fun, passionate team that values great coffee and memorable customer experiences.
- Qualifications: A positive attitude, good communication skills, and a passion for coffee and people are essential.
The predicted salary is between 20000 - 28000 £ per year.
Scoffs Group is the largest franchise of Costa Coffee in the UK. If you have a passion for great coffee, and creating memorable experiences, this could be the best career move you ever make! You’ll learn to craft the perfect coffee, deliver it with warmth and friendliness, as well as play a vital role in building the very best team environment.
A bit about us...
We’re an award-winning franchise who pride ourselves on being exceptional – just like the brand we represent. Costa Coffee has been voted the nation’s favourite coffee for 11 years. At Scoffs, you’ll be part of a genuine and warm team that shares a love for coffee, and a desire to deliver great experiences to our customers, our communities and to our people.
A bit about the role...
Being a Barista Maestro (Team Leader) means you’ll be the face of Costa Coffee and will be responsible for delivering consistently excellent customer service and leading the team in the absence of the Store Manager and Assistant Manager. Prior experience is desirable, but not essential as we will provide you with excellent on-the-job training and support to carry out the role effectively. Training will include how to deliver excellent customer service, operational brand standards, and all elements of health and food safety procedures.
Day to day you’ll be making coffee. But not just any coffee… Costa Coffee! You’ll perfect your craft through amazing training, taking care to make every customer experience an awesome one. In addition to this you will enjoy the following:
- Crafting great coffee with your passion and energy for that perfect blend
- Serving customers with a smile and creating moments that matter, ensuring customers walk away happy, and we see them again very soon
- Be knowledgeable and confident about all Costa products in order to advise customers
- Leading your team to deliver brand standards
- Maintaining health & safety and cleanliness across the store always
- Replenishing stock and helping with deliveries
- Supporting your Store Manager
- Most importantly: have fun at work and support your team to do the same
A bit about you…
A great Barista Maestro will love coffee and have a genuine passion for people, as well as the desire to learn and be the best they can be. To shine in the role, you’ll need:
- A positive outlook with bags of personality
- A passion for delivering excellence in everything you do
- Good communication skills because you will be talking to our amazing customers daily
- Courage to show your confidence
- You will often need to multitask, therefore a hardworking attitude is key here
What we can offer...
- Great opportunities to develop yourself and progress your career
- Free handmade drinks plus 50% discount on food and bottled drink (whilst on shift)
- Employee assistance programme
- Opportunity to make a difference by partaking in – and innovating – fundraising activities
- A discount card that allows 25% off in Costa outlets throughout the UK
- Various incentives, with a bespoke team member reward programme plus a great employee assistance programme
- Company pension scheme
To apply click the link below!
Contact Detail:
Scoffs Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Costa Barista Maestro
✨Tip Number 1
Familiarise yourself with Costa Coffee's menu and products. Being knowledgeable about their offerings will not only impress during your interview but also show your genuine passion for coffee, which is essential for the Barista Maestro role.
✨Tip Number 2
Demonstrate your customer service skills in any interactions you have before the interview. Whether it's at a coffee shop or in casual conversations, showing that you can engage positively with people will highlight your suitability for creating memorable experiences.
✨Tip Number 3
Research Scoffs Group and their values. Understanding their commitment to excellence and team spirit will help you align your answers during the interview, showcasing that you are a perfect fit for their culture.
✨Tip Number 4
Prepare to discuss your teamwork experience. As a Barista Maestro, you'll be leading a team, so sharing examples of how you've successfully worked in a team environment will demonstrate your leadership potential and ability to support your colleagues.
We think you need these skills to ace Costa Barista Maestro
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Scoffs Group is looking for in a Barista Maestro. Highlight your passion for coffee and customer service in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, even if it's not directly related to coffee. Emphasise any customer service roles or teamwork experiences that showcase your ability to lead and create memorable experiences.
Craft a Personal Statement: Write a personal statement that conveys your enthusiasm for coffee and working with people. Mention specific qualities that make you a great fit for the role, such as your positive outlook and communication skills.
Proofread Your Application: Before submitting, double-check your application for spelling and grammar errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Scoffs Group
✨Show Your Passion for Coffee
Make sure to express your love for coffee during the interview. Talk about your favourite blends, brewing methods, or even your experiences at coffee shops. This will demonstrate your genuine interest in the role and align with the company's values.
✨Emphasise Customer Service Skills
Since the role involves delivering excellent customer service, be prepared to share examples of how you've provided great service in the past. Highlight any experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Leadership Potential
As a Barista Maestro, you'll be leading a team. Share any previous leadership experiences, even if they are informal. Discuss how you motivate others and create a positive work environment, as this is crucial for the role.
✨Prepare for Practical Questions
Expect questions that may require you to think on your feet, such as how you would handle a busy shift or a difficult customer. Practising these scenarios can help you feel more confident and ready to showcase your problem-solving skills.