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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional coffee and customer experiences.
- Company: Join the largest Costa Coffee franchise in the UK, known for its inclusive culture.
- Benefits: Enjoy perks like free lunch, discounts, and early access to your pay.
- Why this job: Develop your leadership skills while inspiring a passionate team in a fast-paced environment.
- Qualifications: Passion for coffee and people, with strong communication skills.
- Other info: Be part of a supportive community that celebrates success and growth.
The predicted salary is between 25000 - 30000 £ per year.
As an Assistant Store Manager, you’ll support the Store Manager in leading the team to deliver exceptional results and memorable customer experiences. You’ll take full ownership of shifts, ensuring smooth operations and upholding Costa’s brand and quality standards – all while bringing your own personality to the role.
Responsibilities
- Acting as shift leader in the Store Manager’s absence, overseeing all aspects of the store
- Driving a positive team culture and coaching Baristas and Barista Maestros
- Ensuring the perfect coffee every time – maintaining standards of grind, dose, and recipe
- Launching new drinks and leading seasonal campaigns with enthusiasm
- Delivering outstanding customer service across in-store, Costa Collect, and Delivery platforms
- Taking a hands‑on approach to daily operations, training, and team development
- Setting high standards in all you do – from cleanliness and compliance to sales and service
You’ll be a natural motivator with a commercial mindset, strong people skills, and a focus on quality. You lead from the front, inspiring others, and thrive in a fast‑paced environment.
What You Will Bring
- A passion for coffee, people, and excellent customer service
- Previous experience supervising shift teams (preferred but not essential)
- Great communication and coaching skills
- Confidence to take charge and adapt quickly
- Full flexibility with working hours
- A growth mindset – you want to develop yourself while helping others do the same
Step Up as an Assistant Store Manager – Grow with Scoffs Group
We’re proud to be the largest Costa Coffee franchise in the UK. This role offers a chance to support day‑to‑day operations, drive team performance, and ensure every customer enjoys an unforgettable Costa experience.
Who We Are
We’re an award‑winning franchise, proudly representing Costa Coffee – the UK’s favourite coffee brand for 11 years in a row. Our teams are built on warmth, inclusivity, and a shared love of great coffee and even better service. At Scoffs, you’ll be part of a close‑knitted community that supports one another, celebrates success, and never stops growing.
Benefits
- Instant Perks with Boostworks – unlock exclusive discounts and team member rewards from day one
- We’ve Got Your Back – free, confidential support via our Employee Assistance Programme (Life & Progress)
- Wagestream Access – take control of your pay, access earnings early, and manage finances with ease
- Secure Your Future – contribute to our company pension scheme and plan ahead confidently
- Learn While You Earn – access training and apprenticeships through our partners at Yuzu Training
- Free lunch & drinks on shift – enjoy lunch and handcrafted drinks
- Perks that go beyond – get discounts for yourself on/off shift
- Loyalty pays off – receive long‑service awards and recognition for your dedication
- We celebrate you – from day‑one milestones to big wins, we make every moment matter
- Team wins = bonus time – celebrate success with store‑wide bonuses when targets are smashed
Ready to lead the way? If you’re ready to develop your leadership skills, inspire a brilliant team, and build a fulfilling future with a brand you’re proud of – we’d love to hear from you.
Costa Assistant Store Manager - Torquay in City of Westminster employer: Scoffs Group
Contact Detail:
Scoffs Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Costa Assistant Store Manager - Torquay in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in the store. Observe how the team interacts and how they serve customers. This will help you tailor your answers to show you’re a perfect fit for their vibe.
✨Tip Number 2
Practice your leadership skills! Since you’ll be stepping up as a shift leader, think of examples from your past where you’ve motivated a team or handled a tough situation. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show your passion for coffee! Whether it’s discussing your favourite brews or sharing your thoughts on new drink trends, let your enthusiasm shine through. It’s all about connecting with the brand and showing you care about what they do.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. Mention something specific from your conversation to remind them of your great chat. It shows you’re keen and keeps you fresh in their minds!
We think you need these skills to ace Costa Assistant Store Manager - Torquay in City of Westminster
Some tips for your application 🫡
Show Your Passion for Coffee: Let your love for coffee shine through in your application! Share any experiences you have with coffee, whether it's brewing at home or working in a café. We want to see that you're genuinely excited about being part of the Costa family.
Highlight Your People Skills: As an Assistant Store Manager, you'll be leading a team, so make sure to showcase your people skills. Talk about times you've motivated others or created a positive atmosphere. We value strong communication and coaching abilities!
Be Yourself: We want to know the real you! Don’t hesitate to let your personality come through in your application. Whether it’s your unique approach to customer service or how you handle challenges, we’re looking for authenticity.
Apply Through Our Website: Ready to take the plunge? Make sure to apply through our website for the best chance of success. It’s the easiest way for us to see your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Scoffs Group
✨Know Your Coffee
As an Assistant Store Manager, a passion for coffee is key. Brush up on your coffee knowledge before the interview. Be ready to discuss different types of coffee, brewing methods, and what makes Costa's offerings unique. This will show your enthusiasm and understanding of the brand.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or taken charge in previous roles. Think about times when you motivated others or resolved conflicts. Highlighting your ability to inspire and coach will resonate well with the interviewers, as they’re looking for someone who can drive a positive team culture.
✨Customer Service Stories
Be ready to share specific instances where you delivered outstanding customer service. Whether it’s a memorable interaction or a time you went above and beyond, these stories will demonstrate your commitment to creating exceptional customer experiences, which is crucial for this role.
✨Embrace the Brand Values
Familiarise yourself with Costa's brand values and mission. During the interview, express how your personal values align with theirs. This shows that you’re not just looking for any job, but that you genuinely want to be part of their community and contribute to their success.