At a Glance
- Tasks: Lead a team to deliver exceptional coffee experiences and drive store performance.
- Company: Join Scoffs Group, the UK's largest Costa Coffee franchise with a people-first culture.
- Benefits: Enjoy free lunch, flexible hours, bonuses, and tailored leadership training.
- Other info: Be part of a supportive network that celebrates your achievements and growth.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Previous management experience and a passion for coaching high-performing teams.
The predicted salary is between 30000 - 35000 £ per year.
Lead With Purpose - Become a Store Manager at Scoffs Group, the UK's largest Costa Coffee franchise. Are you a motivated leader with a passion for people and a love for exceptional coffee? If you're ready to take the next big step in your career, we have the opportunity for you.
At Scoffs Group, we're proud to be the largest Costa Coffee franchise in the UK, and we're looking for a driven, people-first Store Manager to lead from the front and inspire their team to deliver unforgettable customer experiences every day.
Who We Are
We're an award-winning franchise, representing the nation's favourite coffee brand, Costa Coffee, for over 11 years running. Our teams are at the heart of everything we do - from crafting the perfect flat white to creating a positive impact in the communities we serve. Joining Scoffs means joining a network of supportive, passionate people who care about quality, team spirit, and continuous improvement.
The Role: Store Manager
As Store Manager, you'll be the driving force behind your store's success - setting the tone, coaching your team, and making sure every customer receives an unbeatable Costa experience. You'll lead from the front and take full ownership of your store's performance, people, and day-to-day operations. Your key responsibilities will include:
- Leading and inspiring a team of Baristas, Barista Maestros, and Assistant Managers
- Delivering an exceptional customer experience while upholding brand standards
- Managing store performance and driving key metrics including sales, customer satisfaction, and team engagement
- Ensuring operational excellence, including compliance, cleanliness, and health & safety
- Recruiting, onboarding, and developing your team with clear growth plans
- Driving commercial success through smart decision-making and team motivation
- Launching seasonal campaigns and ensuring flawless execution on the shop floor
What You'll Bring
We're looking for a dynamic and experienced leader who thrives in a fast-paced environment and understands how to balance people, performance, and operational excellence. To be successful in this role, you'll need:
- Previous management experience in retail, hospitality, or a similar customer-facing role
- A passion for people development, coaching, and leading high-performing teams
- Strong commercial acumen with a results-driven mindset
- Excellent communication and organisational skills
- Full flexibility with working hours and a proactive attitude
- A hands-on leadership style and a love for great coffee
The Perks of Being Part of Scoffs
We value our people and are proud to offer a range of meaningful benefits that support you in and out of work:
- Free, confidential support through our Employee Assistance Programme (Life & Progress)
- Gain real-time access to your earnings, budgeting tools, and smart savings
- Join our Company Pension Scheme and build long-term financial security
- Develop your skills with tailored leadership training and qualifications via Yuzu Training
- Enjoy lunch and handcrafted drinks on the house
- Get discounts for yourself on & off shift!
- Get recognised through long service awards as you grow your career with us
- From day one to key milestones, we make every achievement count
- Hit your targets and share in store-wide performance bonuses
Ready to Lead a Store, Inspire a Team, and Deliver Greatness? If you're a passionate, results-driven leader with a heart for people and a head for business, we'd love to hear from you. Click the link below to apply and take the next step in your journey with Scoffs Group today.
Locations
Costa Store Manager - Chelmsford employer: Scoffs Group
At Scoffs Group, the UK's largest Costa Coffee franchise, we pride ourselves on fostering a vibrant and supportive work culture that prioritises people and exceptional coffee. As a Store Manager in Chelmsford, you'll not only lead a passionate team but also benefit from comprehensive training, flexible working hours, and a range of perks including free meals and performance bonuses, all while making a positive impact in your community. Join us to grow your career in a dynamic environment where your leadership can shine and every achievement is celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Costa Store Manager - Chelmsford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Scoffs Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Scoffs Group!
We think you need these skills to ace Costa Store Manager - Chelmsford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Scoffs Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Scoffs Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Scoffs Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Scoffs Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
