At a Glance
- Tasks: Create a welcoming atmosphere and prepare delicious, fresh food for customers.
- Company: Join Scoffs Group, a leading franchise partner of itsu, known for innovative Asian-inspired dishes.
- Benefits: Enjoy perks like free meals, mental health support, and flexible pay options.
- Other info: Be part of a dynamic environment with exciting rewards and recognition.
- Why this job: Kickstart your hospitality career with a supportive team and real growth opportunities.
- Qualifications: No experience needed, just bring your energy and willingness to learn!
The predicted salary is between 22000 - 25000 £ per year.
Join Scoffs Group – Team Member (itsu) Proud Franchise Partner of itsu. Looking to start or grow your career in hospitality with a forward-thinking company that truly values its people? At Scoffs Group, we’re proud to be one of the UK’s leading franchise partners for itsu – the innovative, Asian-inspired food brand known for fast, fresh, and healthy dishes. We’re growing fast, and we’re on the lookout for passionate, energetic Team Members to help us deliver exceptional service and beautiful food in our itsu shops.
Who We Are
Scoffs Group UK is a multi-award-winning franchise business operating across multiple high-profile food brands, including Costa Coffee and itsu. As the UK's largest Costa franchise and a proud itsu partner, we know what it takes to create positive, people-first environments where teams thrive and careers grow. In our itsu shops, we serve delicious, Asian-inspired meals prepared fresh every day – from hand-rolled sushi to steaming rice bowls. As a franchise, we bring our own culture of respect, development, and opportunity, powered by a passionate, close-knit team.
The Role: Team Member (itsu)
As a Team Member, you’ll play a hands‑on role in creating a welcoming atmosphere for customers, preparing top-quality food, and keeping the shop running smoothly day-to-day. You’ll be trained in both kitchen and customer‑facing roles, gaining skills across the entire shop. Your responsibilities will include:
- Team & Customer Experience
- Deliver friendly, efficient service with a smile – always keeping the customer at the heart
- Work closely with your teammates to keep the shop running like clockwork
- Maintain beautiful displays, clean seating areas, and high front‑of‑house standards
- Greet and support delivery drivers and maintain great takeaway service
- Follow our 6 Hospitality Steps and Mystery Shopper standards
- Food Prep & Quality
- Prepare fresh food daily to high standards, following 'Correct to Recipe' guidelines
- Follow all food safety, hygiene, and health & safety practices (5FSF, 5FQF, FIFO)
- Support food production in both kitchen and fish sections (training provided)
- Report any food quality or safety concerns to management promptly
- Maintain shop cleanliness and safety at all times (CATC & CAYG cleaning methods)
- Operational Support
- Meet productivity goals and help minimise waste
- Follow correct equipment usage, cleaning and maintenance procedures
- Accurately log and report any maintenance or safety issues
- Contribute to a 5-star EHO rating through consistent standards
What We’re Looking For
You don’t need hospitality experience – just a great attitude, a strong work ethic, and a willingness to learn. We’ll teach you everything you need to know. You’ll thrive in this role if you:
- Bring energy, reliability, and enthusiasm to every shift
- Love working as part of a team and supporting others
- Are comfortable in a fast‑paced, customer‑facing environment
- Take pride in your work and show a positive attitude
- Live and breathe the itsu values – Aim Higher, Work Together, Take Pride, Build Trust
Why Work for Scoffs Group?
At Scoffs Group, we don’t just offer jobs — we offer real opportunities for development and progression in one of the most exciting food franchises in the UK. Here’s what you can expect:
- Instant Perks with Boostworks – Exclusive rewards & discounts from day one
- We’ve Got Your Back – Free, confidential mental health and wellbeing support via Life & Progress
- Wagestream Access – Get paid when you need it, with smart tools for saving and budgeting
- Secure Your Future – Join our company pension scheme
- Learn While You Earn – Role-based training & apprenticeships with Yuzu Training
- Free Meals & Drinks on Shift – Enjoy delicious itsu food while you work
- Perks That Go Beyond You – Get discounts for yourself on & off shift!
- Loyalty Pays Off – Long service awards and recognition for your commitment
- We Celebrate You – From day one to every milestone, we recognise your journey
- Team Wins = Bonus Time – Earn store‑wide bonuses when we hit our goals
Ready to Start Something Fresh?
If you’re ready to take the next step in your hospitality journey with a supportive team and a brand that’s leading the future of fast food, we’d love to hear from you. Apply now and join the Scoffs Group family – proudly serving itsu.
Itsu Team Member in Topsham employer: Scoffs Group UK
Scoffs Group is an exceptional employer that prioritises the growth and well-being of its team members, offering a vibrant work culture within the fast-paced hospitality sector. With comprehensive training, instant perks, and a strong focus on mental health support, employees are empowered to thrive while enjoying delicious itsu meals during their shifts. Join a close-knit team where your contributions are celebrated, and opportunities for progression are abundant in one of the UK's leading food franchises.
StudySmarter Expert Advice🤫
We think this is how you could land Itsu Team Member in Topsham
✨Tip Number 1
Get to know the brand! Before your interview, dive into what makes itsu special. Familiarise yourself with their menu and values. This shows you’re genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of some scenarios where you can showcase your friendly attitude and teamwork. Role-playing with a mate can help you feel more confident.
✨Tip Number 3
Dress to impress! Even if it’s a casual interview, looking smart shows you care. Plus, it sets a positive tone for your first impression. Remember, you want to reflect the itsu vibe!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the perks of working with us at Scoffs Group.
We think you need these skills to ace Itsu Team Member in Topsham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about joining our itsu team and delivering exceptional service.
Tailor Your Application:Make sure to customise your application to reflect the values we hold dear at Scoffs Group. Highlight your teamwork skills and any experiences that show you can thrive in a fast-paced environment.
Be Yourself:We’re looking for genuine people who bring energy and positivity to the team. Don’t be afraid to let your personality come through in your writing – we want to get to know the real you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Scoffs Group UK
✨Know the Brand
Before your interview, take some time to research itsu and Scoffs Group. Understand their values, menu offerings, and what sets them apart in the hospitality industry. This knowledge will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in being part of their team.
✨Show Your Team Spirit
As a Team Member, collaboration is key. Be prepared to share examples of how you've worked well in a team before. Highlight your ability to support others and contribute to a positive atmosphere, as this aligns perfectly with the company’s focus on teamwork and customer experience.
✨Emphasise Your Attitude
Since previous experience isn’t necessary, focus on showcasing your great attitude and willingness to learn. Share stories that reflect your energy, reliability, and enthusiasm. This will resonate well with the interviewers who are looking for candidates who embody the itsu values.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about training opportunities, team culture, or what a typical day looks like for a Team Member. This shows your interest in the role and helps you gauge if it’s the right fit for you.
