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- Tasks: Lead a dynamic team, ensuring exceptional food quality and customer service.
- Company: Join Scoffs Group UK, a proud partner of itsu, known for innovation and positivity.
- Benefits: Enjoy perks like free meals, discounts, and opportunities for career growth.
- Other info: Be part of a vibrant team with exciting rewards for success.
- Why this job: Develop your leadership skills in a supportive, people-first environment.
- Qualifications: Great communication skills and a passion for food and service.
The predicted salary is between 24000 - 30000 £ per year.
Are you ready to take the next step in your hospitality journey? Do you have a passion for leading by example, motivating a team, and delivering amazing customer experiences? If so, Scoffs Group UK has a place for you. As one of the UK’s leading franchise operators — and the proud partner behind some of your favourite itsu shops — we’re looking for energetic, reliable Team Leaders to help manage and inspire our in‑store teams.
Who We Are
Scoffs Group UK is a major franchise partner in the UK food industry, operating across high‑performing brands like Costa Coffee and itsu. We’re proud to combine the high standards and innovation of the itsu brand with our own Scoffs culture: one that puts people, development, and positivity at the centre of everything we do.
The Role:
As a Team Leader, you’ll work closely with the management team to run smooth, efficient shifts. You’ll support the team in both front‑of‑house and back‑of‑house operations, helping them deliver the exceptional food quality and customer service that itsu is known for — all while leading by example and living our values.
Your key responsibilities will include:
- Leadership & People
- Lead your team on shift, supporting smooth operations and a positive working environment
- Support and coach new Team Members to help them grow in confidence
- Deliver team briefings and support training across food prep, customer service, and hygiene
- Step up confidently in the absence of a manager when needed
- Promote the 4 itsu qualities and ensure a safe, inclusive, high‑energy workplace
- Service & Hospitality
- Support your team in delivering the 6 Hospitality Steps and exceeding Mystery Shopper expectations
- Manage queues, handle service issues quickly, and always lead with a customer‑first mindset
- Keep displays, dining areas, and FOH presentation to brand standards
- Maintain smooth delivery and collection service with drivers and digital customers
- Food, Safety & Quality
- Ensure high standards of food safety and health & safety (5FSF, 5FQF, FIFO, DDD)
- Monitor quality and ensure all food is prepped Correct to Recipe (CTR)
- Keep cleanliness standards high by following CATC and CAYG procedures
- Support management with food safety compliance and 5‑star EHO outcomes
- Operations & Efficiency
- Help maintain productivity across kitchen and front‑of‑house
- Assist with waste tracking and reduction
- Report any maintenance or equipment issues promptly
- Help implement and uphold shop processes and itsu standards (as per ‘How To’ guides)
What You’ll Bring
You’re a natural people person with a passion for food, service, and team success. Whether you’ve led shifts before or are ready to step up, we’ll support your growth every step of the way. To shine in this role, you’ll need:
- Great communication and leadership skills
- A team‑first attitude and willingness to roll up your sleeves
- Confidence in a fast‑paced environment
- Strong attention to detail and pride in high standards
- Familiarity with food safety and hospitality service (training provided)
- Passion for learning and progressing your career
Why Join Scoffs Group UK?
At Scoffs Group, we believe in growing great people. As a Team Leader, you’ll be given every opportunity to develop into more senior roles, supported by a team who want you to succeed. You’ll enjoy:
- Instant Perks with Boostworks – Get exclusive discounts and rewards from day one
- We’ve Got Your Back – Access free, confidential support via Life & Progress
- Wagestream Access – Get paid when you need it, save smart, and budget wisely
- Secure Your Future – Contribute to our Company pension scheme
- Learn While You Lead – Gain skills and qualifications through Yuzu Training
- Free Meals & Drinks on Shift – Enjoy fresh, delicious itsu food every day you work
- Perks That Go Beyond You – Get discounts for yourself on & off shift!
- Loyalty Pays Off – Earn long service awards and get recognised for your dedication
- We Celebrate You – Milestones, wins, and progress don’t go unnoticed
- Team Wins = Bonus Time – Help your shop succeed and share in the rewards
Ready to Lead from the Front? If you’re excited to build your leadership skills and grow within a people‑first company, apply now to join Scoffs Group UK — proudly delivering itsu’s fresh, fast future.
Itsu Team Leader - Kitchen in Topsham employer: Scoffs Group UK
Contact Detail:
Scoffs Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Itsu Team Leader - Kitchen in Topsham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Scoffs Group's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your leadership stories! Think of times when you've motivated a team or handled a tough situation. Being able to share these experiences will demonstrate your capability as a Team Leader and make you stand out.
✨Tip Number 3
Show off your passion for food and service! During your chat, let them know why you love working in hospitality and how you can contribute to delivering amazing customer experiences at itsu.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in leading the team!
We think you need these skills to ace Itsu Team Leader - Kitchen in Topsham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for food and hospitality shine through. We want to see how excited you are about leading a team and delivering amazing customer experiences!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous leadership roles or customer service experience that aligns with what we’re looking for at itsu.
Be Yourself: Don’t be afraid to let your personality come through in your writing. We value authenticity and want to get to know the real you, so share your story and what makes you a great fit for our team!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you as soon as possible!
How to prepare for a job interview at Scoffs Group UK
✨Know the Brand Inside Out
Before your interview, make sure you research itsu and Scoffs Group UK thoroughly. Understand their values, the 6 Hospitality Steps, and what makes their customer experience stand out. This knowledge will help you demonstrate your passion for the brand and how you can contribute to their success.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. Highlight your ability to coach others and create a positive working environment.
✨Demonstrate Your Customer-First Mindset
During the interview, be ready to discuss how you prioritise customer service. Share specific instances where you went above and beyond to ensure a great customer experience. This will show that you understand the importance of delivering exceptional service in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, and how success is measured in the role. This not only shows your interest in the position but also helps you determine if it's the right fit for you.