At a Glance
- Tasks: Lead a dynamic café team and deliver exceptional customer experiences every day.
- Company: Join Scoffs Group, the UK's largest Costa Coffee franchise with a people-first culture.
- Benefits: Enjoy perks like free lunch, discounts, bonuses, and tailored leadership training.
- Other info: Flexible hours, supportive network, and excellent career growth opportunities.
- Why this job: Make a real impact while leading a passionate team in a fast-paced environment.
- Qualifications: Previous management experience and a passion for coaching high-performing teams.
The predicted salary is between 30000 - 40000 £ per year.
Lead With Purpose – Become a Store Manager at Scoffs Group, the UK’s Largest Costa Coffee Franchise. Are you a motivated leader with a passion for people and a love for exceptional coffee? If you're ready to take the next big step in your career, we have the opportunity for you. At Scoffs Group, we’re proud to be the largest Costa Coffee franchise in the UK, and we’re looking for a driven, people-first Store Manager to lead from the front and inspire their team to deliver unforgettable customer experiences every day.
Who We Are
We’re an award‑winning franchise, representing the nation’s favourite coffee brand, Costa Coffee, for over 11 years running. Our teams are at the heart of everything we do – from crafting the perfect flat white to creating a positive impact in the communities we serve. Joining Scoffs means joining a network of supportive, passionate people who care about quality, team spirit, and continuous improvement.
The Role: Store Manager
As Store Manager, you’ll be the driving force behind your store’s success — setting the tone, coaching your team, and making sure every customer receives an unbeatable Costa experience. You’ll lead from the front and take full ownership of your store's performance, people, and day‑to‑day operations. Your key responsibilities will include:
- Leading and inspiring a team of Baristas, Barista Maestros, and Assistant Managers
- Delivering an exceptional customer experience while upholding brand standards
- Managing store performance and driving key metrics including sales, customer satisfaction, and team engagement
- Ensuring operational excellence, including compliance, cleanliness, and health & safety
- Recruiting, onboarding, and developing your team with clear growth plans
- Driving commercial success through smart decision‑making and team motivation
- Launching seasonal campaigns and ensuring flawless execution on the shop floor
What You’ll Bring
We’re looking for a dynamic and experienced leader who thrives in a fast‑paced environment and understands how to balance people, performance, and operational excellence. To be successful in this role, you’ll need:
- Previous management experience in retail, hospitality, or a similar customer‑facing role
- A passion for people development, coaching, and leading high‑performing teams
- Strong commercial acumen with a results‑driven mindset
- Excellent communication and organisational skills
- Full flexibility with working hours and a proactive attitude
- A hands‑on leadership style and a love for great coffee
The Perks of Being Part of Scoffs
We value our people and are proud to offer a range of meaningful benefits that support you in and out of work:
- Instant Perks with Boostworks – Access exclusive discounts and team rewards from day one
- We've Got Your Back – Free, confidential support through our Employee Assistance Programme (Life & Progress)
- Wagestream Access – Gain real‑time access to your earnings, budgeting tools, and smart savings
- Secure Your Future – Join our Company Pension Scheme and build long‑term financial security
- Learn While You Lead – Develop your skills with tailored leadership training and qualifications via Yuzu Training
- Free Lunch & Drinks Every Shift – Enjoy lunch and handcrafted drinks on the house
- Perks That Go Beyond You – Get discounts for yourself on & off shift!
- Loyalty Pays Off – Get recognised through long service awards as you grow your career with us
- We Celebrate You – From day one to key milestones, we make every achievement count
- Team Wins = Bonus Time – Hit your targets and share in store‑wide performance bonuses
Ready to Lead a Store, Inspire a Team, and Deliver Greatness? If you’re a passionate, results‑driven leader with a heart for people and a head for business, we’d love to hear from you.
Store Manager — Lead a High‑Impact Café Team (Bonuses) in Romsey employer: Scoffs Group UK
At Scoffs Group, the UK's largest Costa Coffee franchise, we pride ourselves on fostering a vibrant and supportive work culture where our team members are at the heart of everything we do. As a Store Manager, you'll not only lead a passionate team but also enjoy a range of benefits including tailored leadership training, flexible working hours, and performance bonuses, all while contributing to unforgettable customer experiences in a fast-paced environment. Join us to grow your career in a company that values people development and celebrates every achievement.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager — Lead a High‑Impact Café Team (Bonuses) in Romsey
✨Tip Number 1
Network like a pro! Reach out to your connections in the coffee and hospitality industry. You never know who might have a lead on a Store Manager position or can put in a good word for you.
✨Tip Number 2
Show off your passion for coffee and people during interviews. Share stories about how you've inspired teams or improved customer experiences. This will help you stand out as a candidate who truly embodies the Scoffs Group spirit.
✨Tip Number 3
Prepare for your interview by researching Scoffs Group and its values. Understand their approach to team spirit and operational excellence, and be ready to discuss how you can contribute to their success.
✨Tip Number 4
Apply through our website for the best chance of landing that Store Manager role. We love seeing candidates who take the initiative and show genuine interest in joining our team!
We think you need these skills to ace Store Manager — Lead a High‑Impact Café Team (Bonuses) in Romsey
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let your love for coffee shine through! Share any experiences that highlight your passion for the beverage and how it connects to your leadership style.
Highlight Your Leadership Skills:Make sure to emphasise your previous management experience. We want to see how you've inspired teams in the past and how you plan to do the same at Scoffs Group.
Be Results-Driven:In your application, mention specific metrics or achievements from your past roles. Show us how you've driven performance and customer satisfaction – we love a results-oriented mindset!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Scoffs Group.
How to prepare for a job interview at Scoffs Group UK
✨Know Your Coffee
As a Store Manager at Scoffs Group, your passion for coffee is key. Brush up on different coffee types, brewing methods, and the Costa Coffee brand. This knowledge will not only impress your interviewers but also show that you’re genuinely excited about the role.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach. Think of examples where you've successfully led a team, resolved conflicts, or motivated staff. Highlight how you can inspire your team to deliver exceptional customer experiences, as this is crucial for the role.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators relevant to retail management, such as sales figures, customer satisfaction scores, and team engagement metrics. Be ready to discuss how you’ve driven results in previous roles and how you plan to do the same at Scoffs Group.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your interest in the role and helps you assess if Scoffs Group is the right fit for you.
