At a Glance
- Tasks: Lead a team to deliver exceptional coffee experiences and drive store performance.
- Company: Join Scoffs Group, the UK's largest Costa Coffee franchise with a people-first culture.
- Benefits: Enjoy free lunch, exclusive discounts, and tailored leadership training.
- Other info: Be part of a supportive network that celebrates your achievements and offers career growth.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Previous management experience and a passion for coaching high-performing teams.
The predicted salary is between 30000 - 40000 £ per year.
Lead With Purpose – Become a Store Manager at Scoffs Group, the UK’s largest Costa Coffee franchise. Are you a motivated leader with a passion for people and a love for exceptional coffee? If you're ready to take the next big step in your career, we have the opportunity for you.
At Scoffs Group, we’re proud to be the largest Costa Coffee franchise in the UK, and we’re looking for a driven, people-first Store Manager to lead from the front and inspire their team to deliver unforgettable customer experiences every day.
Who We Are
We’re an award‑winning franchise, representing the nation’s favourite coffee brand, Costa Coffee, for over 11 years running. Our teams are at the heart of everything we do – from crafting the perfect flat white to creating a positive impact in the communities we serve. Joining Scoffs means joining a network of supportive, passionate people who care about quality, team spirit, and continuous improvement.
The Role: Store Manager
As Store Manager, you’ll be the driving force behind your store’s success — setting the tone, coaching your team, and making sure every customer receives an unbeatable Costa experience. You’ll lead from the front and take full ownership of your store's performance, people, and day‑to‑day operations. Your key responsibilities will include:
- Leading and inspiring a team of Baristas, Barista Maestros, and Assistant Managers
- Delivering an exceptional customer experience while upholding brand standards
- Managing store performance and driving key metrics including sales, customer satisfaction, and team engagement
- Ensuring operational excellence, including compliance, cleanliness, and health & safety
- Recruiting, onboarding, and developing your team with clear growth plans
- Driving commercial success through smart decision‑making and team motivation
- Launching seasonal campaigns and ensuring flawless execution on the shop floor
What You’ll Bring
We’re looking for a dynamic and experienced leader who thrives in a fast‑paced environment and understands how to balance people, performance, and operational excellence. To be successful in this role, you’ll need:
- Previous management experience in retail, hospitality, or a similar customer‑facing role
- A passion for people development, coaching, and leading high‑performing teams
- Strong commercial acumen with a results‑driven mindset
- Excellent communication and organisational skills
- Full flexibility with working hours and a proactive attitude
- A hands‑on leadership style and a love for great coffee
The Perks of Being Part of Scoffs
We value our people and are proud to offer a range of meaningful benefits that support you in and out of work:
- Instant Perks with Boostworks – Access exclusive discounts and team rewards from day one
- We've Got Your Back – Free, confidential support through our Employee Assistance Programme (Life & Progress)
- Wagestream Access – Gain real‑time access to your earnings, budgeting tools, and smart savings
- Secure Your Future – Join our Company Pension Scheme and build long‑term financial security
- Learn While You Lead – Develop your skills with tailored leadership training and qualifications via Yuzu Training
- Free Lunch & Drinks Every Shift – Enjoy lunch and handcrafted drinks on the house
- Perks That Go Beyond You – Get discounts for yourself on & off shift!
- Loyalty Pays Off – Get recognised through long service awards as you grow your career with us
- We Celebrate You – From day one to key milestones, we make every achievement count
- Team Wins = Bonus Time – Hit your targets and share in store‑wide performance bonuses
Ready to Lead a Store, Inspire a Team, and Deliver Greatness? If you’re a passionate, results‑driven leader with a heart for people and a head for business, we’d love to hear from you.
Costa Store Manager in Romsey employer: Scoffs Group UK
At Scoffs Group, the UK’s largest Costa Coffee franchise, we pride ourselves on fostering a vibrant and supportive work culture that prioritises people and exceptional service. As a Store Manager, you will not only lead a passionate team but also benefit from comprehensive training, competitive perks, and a commitment to your personal and professional growth, all while enjoying the unique atmosphere of our coffee-loving community.
StudySmarter Expert Advice🤫
We think this is how you could land Costa Store Manager in Romsey
✨Tip Number 1
Network like a pro! Reach out to your connections in the coffee and retail industry. You never know who might have a lead on a Store Manager position or can put in a good word for you.
✨Tip Number 2
Show off your passion for coffee and people during interviews. Share stories that highlight your leadership skills and how you've inspired teams in the past. Make it personal and memorable!
✨Tip Number 3
Prepare for your interview by researching Scoffs Group and their values. Understand what makes them tick and be ready to discuss how you can contribute to their mission of delivering exceptional customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Costa Store Manager in Romsey
Some tips for your application 🫡
Show Your Passion for Coffee:When you're writing your application, let your love for coffee shine through! Mention any experiences you've had with coffee or customer service that highlight your enthusiasm. We want to see that you’re not just looking for a job, but that you genuinely care about delivering great coffee experiences.
Highlight Your Leadership Skills:As a Store Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Share specific examples of how you've motivated and developed teams in the past. We’re all about inspiring others, so let us know how you’ve done that!
Be Results-Driven:We love a candidate who can back up their claims with results! In your application, include metrics or achievements from previous roles that demonstrate your ability to drive performance and improve customer satisfaction. Numbers speak volumes, so don’t shy away from sharing them!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our Scoffs family!
How to prepare for a job interview at Scoffs Group UK
✨Know Your Coffee
As a Store Manager at Scoffs Group, your passion for coffee is key. Brush up on Costa's menu and be ready to discuss your favourite drinks and how you would inspire your team to deliver exceptional customer experiences.
✨Showcase Your Leadership Style
Prepare to share examples of how you've successfully led teams in the past. Highlight your hands-on approach and how you motivate others, as this role is all about inspiring your Baristas and creating a positive work environment.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators relevant to retail management. Be ready to discuss how you would drive sales and customer satisfaction, demonstrating your strong commercial acumen and results-driven mindset.
✨Emphasise People Development
Since this role involves recruiting and developing your team, come prepared with ideas on how you would coach and grow your staff. Share any previous experiences where you’ve successfully nurtured talent and built high-performing teams.
