At a Glance
- Tasks: Lead a passionate team, ensure excellent customer service, and manage store performance.
- Company: Join an award-winning Costa Coffee franchise known for exceptional service and community spirit.
- Benefits: Enjoy free drinks, discounts, career development opportunities, and a supportive work environment.
- Other info: Experience with delivery partners like Uber is a plus; travel may be required.
- Why this job: Be part of a vibrant team that values your personality and contributions while making a positive impact.
- Qualifications: 2+ years in a supervisory role, flexible hours, and a knack for customer engagement.
The predicted salary is between 28800 - 43200 £ per year.
Lead With Purpose – Become a Store Manager at Scoffs Group
The UK’s Largest Costa Coffee Franchise
Are you a motivated leader with a passion for people and a love for exceptional coffee? If you're ready to take the next big step in your career, we have the opportunity for you.
At Scoffs Group, we’re proud to be the largest Costa Coffee franchise in the UK, and we’re looking for a driven, people-first Store Manager to lead from the front and inspire their team to deliver unforgettable customer experiences every day.
Who We Are
We’re an award‑winning franchise, representing the nation’s favourite coffee brand, Costa Coffee, for over 11 years running. Our teams are at the heart of everything we do – from crafting the perfect flat white to creating a positive impact in the communities we serve.
Joining Scoffs means joining a network of supportive, passionate people who care about quality, team spirit, and continuous improvement.
The Role: Store Manager
As Store Manager, you’ll be the driving force behind your store’s success — setting the tone, coaching your team, and making sure every customer receives an unbeatable Costa experience. You’ll lead from the front and take full ownership of your store's performance, people, and day‑to‑day operations.
Your key responsibilities will include:
- Leading and inspiring a team of Baristas, Barista Maestros, and Assistant Managers
- Delivering an exceptional customer experience while upholding brand standards
- Managing store performance and driving key metrics including sales, customer satisfaction, and team engagement
- Ensuring operational excellence, including compliance, cleanliness, and health & safety
- Recruiting, onboarding, and developing your team with clear growth plans
- Driving commercial success through smart decision‑making and team motivation
- Launching seasonal campaigns and ensuring flawless execution on the shop floor
What You’ll Bring
We’re looking for a dynamic and experienced leader who thrives in a fast‑paced environment and understands how to balance people, performance, and operational excellence.
To be successful in this role, you’ll need:
- Previous management experience in retail, hospitality, or a similar customer‑facing role
- A passion for people development, coaching, and leading high‑performing teams
- Strong commercial acumen with a results‑driven mindset
- Excellent communication and organisational skills
- Full flexibility with working hours and a proactive attitude
- A hands‑on leadership style and a love for great coffee
The Perks of Being Part of Scoffs
We value our people and are proud to offer a range of meaningful benefits that support you in and out of work:
- Instant Perks with Boostworks – Access exclusive discounts and team rewards from day one
- We've Got Your Back – Free, confidential support through our Employee Assistance Programme (Life & Progress)
- Wagestream Access – Gain real‑time access to your earnings, budgeting tools, and smart savings
- Secure Your Future – Join our Company Pension Scheme and build long‑term financial security
- Learn While You Lead – Develop your skills with tailored leadership training and qualifications via Yuzu Training
- Free Lunch & Drinks Every Shift – Enjoy lunch and handcrafted drinks on the house
- Perks That Go Beyond You – Get discounts for yourself on & off shift!
- Loyalty Pays Off – Get recognised through long service awards as you grow your career with us
- We Celebrate You – From day one to key milestones, we make every achievement count
- Team Wins = Bonus Time – Hit your targets and share in store‑wide performance bonuses
Ready to Lead a Store, Inspire a Team, and Deliver Greatness?
If you’re a passionate, results‑driven leader with a heart for people and a head for business, we’d love to hear from you.
Costa Store Manager in Newquay employer: Scoffs Group UK
At Scoffs, we pride ourselves on being an exceptional employer, offering a warm and inclusive work culture that celebrates individuality and teamwork. As the largest franchise of Costa Coffee, we provide our Store Managers with ample opportunities for personal and professional growth, alongside competitive benefits such as free handmade drinks, generous discounts, and a supportive employee assistance programme. Join us to lead a passionate team in delivering outstanding customer experiences while enjoying a fulfilling career in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Costa Store Manager in Newquay
✨Tip Number 1
Familiarise yourself with Costa Coffee's brand values and customer service standards. Understanding what makes them the nation's favourite coffee will help you align your management style with their expectations.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Highlight any specific achievements that demonstrate your ability to exceed KPIs and enhance sales.
✨Tip Number 3
Network with current or former employees of Costa Coffee or similar franchises. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Be ready to discuss your experience with delivery partners like Uber. If you have relevant examples of how you've worked with such partners to improve service or efficiency, make sure to highlight those during your conversation.
We think you need these skills to ace Costa Store Manager in Newquay
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and requirements for the Costa Store Manager position. Tailor your application to highlight how your experience aligns with these expectations.
Craft a Compelling CV:Ensure your CV showcases your relevant supervisory or management experience in customer-facing roles. Highlight specific achievements, such as exceeding sales targets or improving team performance, to demonstrate your capability.
Write a Personalised Cover Letter:In your cover letter, express your passion for coffee and customer service. Mention your leadership style and how you plan to motivate your team while adhering to brand standards. Make it personal and engaging to reflect your personality.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Scoffs Group UK
✨Show Your Passion for Coffee
Make sure to express your love for coffee and the Costa brand during the interview. Share any personal experiences or stories that highlight your enthusiasm for coffee culture, as this will resonate well with the interviewers.
✨Demonstrate Leadership Skills
As a Store Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate, train, and develop staff while achieving targets.
✨Understand Financial Performance
Be ready to discuss how you have maximised financial performance in previous roles. Familiarise yourself with key performance indicators (KPIs) relevant to retail management, and be prepared to explain how you would apply this knowledge at Costa.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think about situations where you had to handle difficult customers or manage operational challenges, and outline how you resolved them.
