At a Glance
- Tasks: Create a welcoming atmosphere and prepare delicious Asian-inspired food.
- Company: Join Scoffs Group, a leading franchise partner of itsu.
- Benefits: Enjoy perks like free meals, mental health support, and flexible pay.
- Other info: Be part of a dynamic environment with exciting rewards and recognition.
- Why this job: Kickstart your hospitality career with a supportive team and growth opportunities.
- Qualifications: No experience needed, just a positive attitude and willingness to learn.
The predicted salary is between 9.9 - 12.1 £ per hour.
Join Scoffs Group – Team Member (itsu) Proud Franchise Partner of itsu. Looking to start or grow your career in hospitality with a forward-thinking company that truly values its people? At Scoffs Group, we’re proud to be one of the UK’s leading franchise partners for itsu – the innovative, Asian-inspired food brand known for fast, fresh, and healthy dishes. We’re growing fast, and we’re on the lookout for passionate, energetic Team Members to help us deliver exceptional service and beautiful food in our itsu shops.
Who We Are
Scoffs Group UK is a multi-award-winning franchise business operating across multiple high-profile food brands, including Costa Coffee and itsu. As the UK's largest Costa franchise and a proud itsu partner, we know what it takes to create positive, people-first environments where teams thrive and careers grow. In our itsu shops, we serve delicious, Asian-inspired meals prepared fresh every day – from hand-rolled sushi to steaming rice bowls. As a franchise, we bring our own culture of respect, development, and opportunity, powered by a passionate, close-knit team.
The Role: Team Member (itsu)
As a Team Member, you’ll play a hands-on role in creating a welcoming atmosphere for customers, preparing top-quality food, and keeping the shop running smoothly day-to-day. You’ll be trained in both kitchen and customer-facing roles, gaining skills across the entire shop.
Your responsibilities will include:
- Team & Customer Experience
- Deliver friendly, efficient service with a smile – always keeping the customer at the heart
- Work closely with your teammates to keep the shop running like clockwork
- Maintain beautiful displays, clean seating areas, and high front-of-house standards
- Greet and support delivery drivers and maintain great takeaway service
- Follow our 6 Hospitality Steps and Mystery Shopper standards
- Food Prep & Quality
- Prepare fresh food daily to high standards, following 'Correct to Recipe' guidelines
- Follow all food safety, hygiene, and health & safety practices (5FSF, 5FQF, FIFO)
- Support food production in both kitchen and fish sections (training provided)
- Report any food quality or safety concerns to management promptly
- Maintain shop cleanliness and safety at all times (CATC & CAYG cleaning methods)
- Operational Support
- Meet productivity goals and help minimise waste
- Follow correct equipment usage, cleaning and maintenance procedures
- Accurately log and report any maintenance or safety issues
- Contribute to a 5-star EHO rating through consistent standards
What We’re Looking For
You don’t need hospitality experience — just a great attitude, a strong work ethic, and a willingness to learn. We’ll teach you everything you need to know. You’ll thrive in this role if you:
- Bring energy, reliability, and enthusiasm to every shift
- Love working as part of a team and supporting others
- Are comfortable in a fast-paced, customer-facing environment
- Take pride in your work and show a positive attitude
- Live and breathe the itsu values – Aim Higher, Work Together, Take Pride, Build Trust
Why Work for Scoffs Group?
At Scoffs Group, we don’t just offer jobs — we offer real opportunities for development and progression in one of the most exciting food franchises in the UK. Here’s what you can expect:
- Instant Perks with Boostworks – Exclusive rewards & discounts from day one
- We’ve Got Your Back – Free, confidential mental health and wellbeing support via Life & Progress
- Wagestream Access – Get paid when you need it, with smart tools for saving and budgeting
- Secure Your Future – Join our company pension scheme
- Learn While You Earn – Role-based training & apprenticeships with Yuzu Training
- Free Meals & Drinks on Shift – Enjoy delicious itsu food while you work
- Perks That Go Beyond You – Get discounts for yourself on & off shift!
- Loyalty Pays Off – Long service awards and recognition for your commitment
- We Celebrate You – From day one to every milestone, we recognise your journey
- Team Wins = Bonus Time – Earn store-wide bonuses when we hit our goals
Ready to Start Something Fresh?
If you’re ready to take the next step in your hospitality journey with a supportive team and a brand that’s leading the future of fast food, we’d love to hear from you.
Itsu Team Member in Topsham employer: Scoffs Group Ltd
Scoffs Group Ltd is an exceptional employer, offering a vibrant work culture where passion for coffee and customer service thrives. With comprehensive training and personal development opportunities, employees can grow their careers while enjoying perks like free lunch and exclusive discounts. Joining the Chelmsford team means being part of the largest Costa Coffee franchise in the UK, where every day brings the chance to create memorable experiences for customers.
StudySmarter Expert Advice🤫
We think this is how you could land Itsu Team Member in Topsham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Scoffs Group Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Scoffs Group Ltd
Don't be shy about reaching out to Scoffs Group Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Itsu Team Member in Topsham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Scoffs Group Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Scoffs Group Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
