At a Glance
- Tasks: Manage key customer accounts and drive their success with Anaplan solutions.
- Company: Join Anaplan, a leader in AI-infused business decision-making.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Be part of a diverse team committed to inclusion and innovation.
- Why this job: Make a real impact by helping top companies optimise their operations.
- Qualifications: Experience in customer success or consulting, with strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
- Customer Success Business Partner - Fixed Term Contract
- London, United Kingdom
At Anaplan, we are a team of innovators focused on optimizing business decision‑making through our AI‑infused scenario planning and analysis platform, helping customers outpace competition.
Our customers include Fortune 50 companies such as Coca‑Cola, Linked In, Adobe, LVMH and Bayer.
We are seeking a highly experienced
Customer Success Business Partner to cover a leave on a fixed‑term, high‑impact opportunity.
In this role, you will manage a portfolio of key accounts, drive adoption, and ensure the ongoing health and success of their Anaplan solutions.
Responsibilities
- Drive immediate value: manage a prominent portfolio of customers, hitting the ground running to drive adoption, expansion, retention, and maximum ROI.
- Be a trusted advisor: guide customers through the value delivery lifecycle, helping transform processes and achieve critical business objectives using Anaplan.
- Strategic leadership: lead executive‑level Quarterly Success Reviews, presenting Success Scorecards to executive sponsors and stakeholders.
- Uncover opportunities: identify customer pain points and conduct targeted workshops to promote new use cases, surfacing upsell and cross‑sell opportunities.
- Champion the customer: proactively build strong relationships, acting as the internal voice of the customer to raise risks, advocate for needs, and ensure goal alignment.
- Mitigate risk: identify renewal risks early and partner with Renewal Managers and Account Executives on mitigation plans.
- Empower self‑sufficiency: advise customers on establishing Centers of Excellence or similar governance models.
- Leave a legacy: contribute to evolving customer success assets, playbooks and reference case studies.
Qualifications
- Previous experience driving value in customer success, presales, or management consulting.
- Background in Enterprise Performance Management, Enterprise Planning, or Analytics.
- Exceptional communication and presentation skills, comfortable engaging at all levels, including the C‑suite.
- Proven track record in Technical Customer Success, Saa S platforms, Project Leadership, Technology Consulting, or Advisory roles.
- Ability to translate complex technical concepts into clear, customer‑friendly business value.
- Familiarity with software development processes and design methodologies.
- Customer‑first mindset with strong problem‑solving skills, calm and decisive under pressure.
- Experience leading cross‑functional teams to address sophisticated customer needs or deliver key projects.
- Preferred Skills
- Subject matter expertise in Planning and Modelling, particularly in Supply Chain, Finance, or Sales.
- Hands‑on experience advising on or establishing a Center of Excellence.
- Familiarity with Anaplan or comparable enterprise planning platforms.
- Background in change management and enterprise‑wide transformation initiatives.
- Experience crafting customer‑facing collateral such as success playbooks or templates.
- Exposure to renewal strategy and expanding customer footprints through upsell/cross‑sell practices.
- Commitment to Diversity, Equity, Inclusion, and Belonging (DEIB)
We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business.
DEIB improves our workforce, enhances trust with partners and customers, and drives business success.
We hire people for who they are and encourage bringing your authentic self to work every day.
We will ensure individuals with disabilities receive reasonable accommodation for the application or interview process. Please contact us to request accommodation.
We do not discriminate on the basis of any protected group status under any applicable law.
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Customer Success Business Partner - Fixed Term Contract New London, United Kingdom employer: Scmdojo
Anaplan is an exceptional employer that prioritises innovation and employee growth, making it a fantastic place for a Customer Success Business Partner to thrive. With a commitment to Diversity, Equity, Inclusion, and Belonging, employees are encouraged to bring their authentic selves to work, fostering a supportive and collaborative culture. Located in London, the company offers unique opportunities to engage with Fortune 50 clients, driving impactful solutions while developing valuable skills in a dynamic environment.
