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- Tasks: Support customers, deliver exercise sessions, and assist with swimming lessons.
- Company: Join GLL, the UK's largest leisure provider committed to community wellbeing.
- Benefits: Gain qualifications, career progression, and work in a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your career in leisure.
- Qualifications: No prior experience needed; just bring your passion for fitness and helping others.
- Other info: Inclusive workplace with diverse teams and exciting opportunities for growth.
The predicted salary is between 800 - 1400 £ per month.
GLL is currently recruiting a Leisure Team Member Apprentice to work in Wimbledon Leisure Centre, Merton. SW19 1EW. If you have the skills and ambition to join us as a Leisure Team Member Apprentice, there’s never been a more exciting time to join us. This is more than just a Leisure Team Member Apprenticeship; it’s a career where you will be given the training to develop your career with the UK’s largest leisure provider. GLL is a not-for-profit charitable social enterprise committed to delivering a better quality of fitness and leisure, libraries, and performing arts facilities for everyone. We’re committed to providing access to quality community facilities - and more - at a price everyone can afford. We already manage over 258 facilities, and we’re adding more all the time, operating under our 'Better' brand. Unlike many other brands, we are for everyone. Community is at the heart of everything we do, and we want to make sure that everyone can live a healthy and active lifestyle.
What you’ll do:
- Customer Experience
- Understand the services and products on offer to assist with customer questions and queries.
- Support different types of customers with different needs.
- Support the centre in gaining customer feedback on our products and services, including dealing with customer complaints.
- Support the centre to deliver swimming lessons where required (qualification dependent).
- Share knowledge with customers on the role exercise plays in health and wellbeing.
- Conduct customers' gym inductions and health screening where required (qualification dependent).
- Plan and deliver exercise sessions to meet customers' health and fitness goals.
- People Experience
- Support GLL's visions and values.
- Attend and participate in all apprenticeship workshops, meetings, and reviews with your tutor and General Manager.
- Ensure all training and qualification deadlines are met in agreement with your tutor and manager.
- Achieve and maintain all necessary qualifications, including ongoing CPD training.
- Keep up-to-date with trends and developments in the leisure industry.
As a leader within the leisure industry, we can also offer scope to progress your career, and job variety like nowhere else. You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18 months to complete, as well as completing the following qualifications throughout the length of your apprenticeship:
- National Pool Lifeguard Qualification (NPLQ)
- First Aid at Work (Level 3)
- Certificate in Teaching Swimming
However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives. We are an inclusive employer. We seek and welcome diversity in our teams. All pay rates are subject to skills, experience, qualifications, and location.
Leisure Team Member Apprentice employer: SCL
Contact Detail:
SCL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Team Member Apprentice
✨Tip Number 1
Get to know GLL and their values! Before your interview, do a bit of research on their community initiatives and how they support healthy lifestyles. This will show that you’re genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you might need to handle different types of customers or complaints. Role-playing these situations with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Show off your passion for fitness and leisure! Whether it’s through personal experiences or volunteering, share stories that highlight your commitment to promoting health and wellbeing. This will resonate well with GLL’s focus on community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Leisure Team Member Apprentice
Some tips for your application 🫡
Show Your Passion for Leisure: When writing your application, let your enthusiasm for the leisure industry shine through! We want to see how much you care about helping others lead healthy and active lifestyles.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with our mission at GLL!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly, and we can’t wait to see what you bring to the team.
How to prepare for a job interview at SCL
✨Know Your Stuff
Before the interview, make sure you understand GLL's mission and values. Familiarise yourself with the services they offer at Wimbledon Leisure Centre. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Passion for Fitness
As a Leisure Team Member Apprentice, your enthusiasm for health and fitness is key. Be prepared to discuss your own fitness journey and how you can inspire others. Share any relevant experiences, whether it's coaching, participating in sports, or helping friends achieve their fitness goals.
✨Customer Service is Key
GLL places a strong emphasis on customer experience. Think of examples where you've provided excellent customer service or resolved complaints. Highlight your ability to adapt to different customer needs and how you can contribute to creating a welcoming environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available during your apprenticeship or how GLL measures success in customer satisfaction. This shows your eagerness to learn and grow within the company.
