SC Johnson has been leading with purpose for 140 years, building high-quality products and iconic brands found in homes, schools and businesses in virtually every country worldwide - including OFF!®, Raid®, Glade®, Windex®, Scrubbing Bubbles®, Ziploc®, Mrs. Meyer's Clean Day®, method®, Autan®, Baygon®, Mr Muscle®, Duck®, Lysoform® and more.
"The 13,000 people of our global, fifth-generation family company are committed to making the world a better place today and for future generations."
ABOUT THE ROLE
The Director, Order to Cash (OTC) & Credit will report to the Senior Director, Shared Service Center in EMEA. This role is responsible for strategically overseeing and optimizing the comprehensive order fulfillment and customer accounts receivable collection process. This position is accountable for over $2Bn annually of order processing, invoicing, cash collections, credit and dispute management with our customers for the EMEA businesses of SCJ.
The Director will lead a team of 150 employees and contractors and directly manage 6 individuals: Customer Fulfillment European Domestic and SCJP Manager, Customer Fulfillment AMET Domestic and Export Manager, OTC Capability & Pricing Manager, 2x Credit & Collections European Managers, Credit & Collections MENAPT Manager.
KEY RESPONSIBILITIES
- Customer Fulfillment (Order to Delivery):
- Provide leadership and direction to the customer fulfillment team, focusing on mentoring, performance evaluations, and professional growth.
- Implement strategies to optimize order processing accuracy, efficiency, and timeliness.
- Track and analyze fulfillment and delivery KPIs to generate actionable insights that drive improvements.
- Build and nurture collaborative relationships with key customers and cross-functional teams, proactively resolving fulfillment challenges and aligning goals.
- Advocate for the customer within the organization, championing exceptional service and ensuring alignment with established processes.
- Credit & Collections/Cash App & Deductions (Delivery to Cash):
- Minimize Days Sales Outstanding by creating efficient invoice and collection strategies and dispute management resolutions.
- Maintain clean customer ledgers and protect against invalid customer expenses.
- Manage Customer & Vendor bad debt risk via active credit limit authorizations, thorough credit reviews of new and existing customers/vendors, and active involvement with contracted credit service providers/trade credit groups.
- Actively manage SCJ's high risk customer list and communicate to SCJ Leadership.
- Monthly KPI analyses and commentary to ensure broader commercial team awareness.
- Negotiate disputed payments, invalid deductions and payment terms with customers.
- Lead the bankruptcy process for customers that file for bankruptcy.
- COE/Systems/Reporting/Controls:
- Manage a Center of Excellence team to ensure Training, work instructions, new employee onboarding is in place and drives process efficiencies.
- Implement and automate OPEX and Lean projects to maintain efficiencies and effectiveness of the team.
- Manage SAP and OTC systems to improve capabilities and controls. Lead and support commercial developments and BPT OTC enhancements and testing.
- Lead internal and external audits for controls, risk assessments, and financial accuracy.
- Ensure OTC KPI's and Metrics are in place and generate actionable improvements.
- Deliver clear leadership through goal setting, individualized coaching, and comprehensive training initiatives.
REQUIRED EXPERIENCE YOU'LL BRING
- Bachelor's degree in Finance/Accounting or Supply Chain
- Credit Management experience
- 15+ years of direct relevant experience and management of large teams
PREFERRED EXPERIENCES AND SKILLS
- Project Management and Execution Excellence - Leveraging knowledge of SCJ's systems and financial processes to develop and execute projects plans. Ability to effectively manage multiple projects/tasks at the same time.
- Business and Technical Aptitude - Demonstrated understanding of the linkage between systems, business operations and processes, and resulting financial transactions.
- Continuous Improvement & Simplification ability (i.e. Lean, Six Sigma, etc .)- Applying a continuous improvements framework to resolving issues, seeking new ways to enhance performance, improve KPI's and/ or transform the business/industry.
- Effective Communication Strong verbal and written communication skills; ability to communicate clearly and concisely with all levels of the organization and external customers.
- Strategic Thinking - Creating and communicating SCJ's Credit & Collection strategies and priorities to cross-functional teams and external customers.
- Influencing- Garners support for initiatives from Sales, Suppl
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Director, Order to Cash (OTC) & Credit in Frimley employer: scj
SC Johnson in Frimley, UK is an exceptional employer that fosters a collaborative and innovative work culture, where employees are encouraged to contribute to meaningful financial processes and improvements. With a strong focus on professional development, you will have ample opportunities to grow your skills in accounting while working alongside dedicated teams in a supportive environment. The company's commitment to LEAN principles not only enhances efficiency but also empowers you to make a tangible impact on the organisation's success.
