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- Tasks: Manage customer orders and stock allocations while ensuring smooth communication with stakeholders.
- Company: Join SC Johnson, a family company with over 130 years of innovation and iconic brands.
- Benefits: Enjoy flexible hours, 33 days off, profit sharing, health insurance, and a gym on-site.
- Other info: Dynamic work environment with a focus on collaboration and continuous improvement.
- Why this job: Be part of a diverse team making a real impact in customer fulfilment across Europe.
- Qualifications: Fluent in English and Italian, with customer service and supply chain experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
SC Johnson is a fifth-generation family company built on the spirit of our people. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers such as Raid, Glade, Ziploc and more, in virtually every country around the world. Together, we are creating a better future for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.
Location: Frimley, Surrey
Function: EMEA Shared Service Centre (SSC) Customer Fulfilment
About the Order Management Analyst - Italian Speaker role:
As part of the EMEA SSC, you'll provide outstanding service for all aspects of service for a portfolio of defined customers (retailers) and for the SCJ sales team for which you're responsible for this reason we will require you to speak Italian. You will attend supply chain meetings, manage stock allocations, ensure accurate processing of all orders and liaise with internal stakeholders while working closely with the team to plan and organize every detail of the customer fulfilment journey.
About the Team/Department:
The Customer Supply Chain function is made up of 7 multilingual teams who support our commercial businesses across the EMEA region with making sure our products are delivered on time in full to our customers (retailers).
What’s in it for you as our Order Management Analyst - Italian Speaker?
- Flexible starting and finishing times + 4.5 day working week
- 33 days annual leave including public holidays due to supporting European countries
- Profit Share, Pension, Life cover & Health Insurance
- Free parking, Shuttle bus from local train stations, EV Charging, Cycle to Work Scheme
- Newly updated onsite Gym with free classes + NEW Spin Studio!
Responsibilities as our Order Management Analyst - Italian Speaker include:
- To leverage communication and influencing skills in relation to order management, to maximize the customer case fill (and on time delivery if appropriate) in line with departmental and customer targets;
- To maximise collaborative ways of working with trade customers through analysis; to communicate recommendations to benefit the business and to build strong collaborative relationships with our partners in the local business to drive commercial and supply chain initiatives;
- To professionally manage stock allocations in line with local sales & supply chain teams expectations in low or out of stock situations;
- To ensure the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers;
- Ensure the accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP.
Experience you’ll bring as our Order Management Analyst - Italian Speaker:
- Fluent in English and Italian both written and verbal and if you have Greek it would be an advantage
- Supply Chain Experience or understanding of end-to-end Supply Chain (desirable)
- Previous experience in customer services and order management experience (desirable)
- Intermediate level in Word, Excel and Outlook
Behaviours you’ll need:
- Influencing, presenting, communication and problem-solving skills
- Ability to establish collaborative and trusting business relationships, through professional, proactive interactions
- Very good team player
- Mindset to seek continuous improvement
If you feel you have what it takes to become our Order Management Analyst - Italian Speaker, then please click apply now!
Inclusion & Diversity:
We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive. We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment.
Order Management Analyst - Italian Speaker in Woking employer: SCJ EurAfne Ltd
Contact Detail:
SCJ EurAfne Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Management Analyst - Italian Speaker in Woking
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SC Johnson on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to order management and customer service. We recommend role-playing with a friend to get comfortable with your responses and showcase your Italian skills!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples from your past experiences where you successfully managed stock allocations or improved processes. This will demonstrate your fit for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the SC Johnson team.
We think you need these skills to ace Order Management Analyst - Italian Speaker in Woking
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires you to be fluent in both English and Italian, make sure to highlight your language skills right at the start of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience: When you're writing your application, focus on your previous experience in customer service and order management. We love seeing how your background aligns with what we're looking for, so don’t hold back on those relevant details!
Be a Team Player: We value collaboration, so share examples of how you've worked well in teams before. Whether it’s problem-solving or managing stock allocations, let us know how you’ve contributed to team success in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SCJ EurAfne Ltd
✨Know Your Stuff
Make sure you understand the role of an Order Management Analyst and the specifics of supply chain management. Brush up on your knowledge of SAP, as it’s mentioned in the job description. Being able to discuss how you’ve used similar systems or processes in the past will show you’re ready to hit the ground running.
✨Show Off Your Language Skills
Since fluency in Italian is a must, be prepared to demonstrate your language skills during the interview. You might be asked to converse in Italian, so practice discussing relevant topics like customer service or order management in both English and Italian to showcase your proficiency.
✨Highlight Your Team Spirit
SC Johnson values collaboration, so think of examples where you’ve worked effectively in a team. Be ready to share stories that illustrate your ability to build strong relationships and work towards common goals, especially in a customer-focused environment.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to manage stock allocations or resolve customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly demonstrate your thought process.