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- Tasks: Manage customer orders and stock allocations while ensuring top-notch service.
- Company: Join SC Johnson, a family company with over 130 years of innovation.
- Benefits: Enjoy flexible hours, 33 days off, profit sharing, and health perks.
- Other info: Dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be part of a diverse team making a real impact in customer fulfilment.
- Qualifications: Fluent in English and Italian; customer service experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.
- Location: Frimley, Surrey
- Function: EMEA Shared Service Centre (SSC) – Customer Fulfilment
About the Order Management Analyst - Italian Speaker role:
As part of the EMEA SSC, you will provide outstanding service for all aspects of service for a portfolio of defined customers (retailers) and for the SCJ sales team for which you are responsible for this reason we will require you to speak Italian. You will attend supply chain meetings, manage stock allocations, ensure accurate processing of all orders and liaise with internal stakeholders while working closely with the team to plan and organize every detail of the customer fulfilment journey.
About the Team/Department:
The Customer Supply Chain function is made up of 7 multilingual teams who support our commercial businesses across the EMEA region with making sure our products are delivered on time in full to our customers (retailers).
What’s in it for you as our Order Management Analyst - Italian Speaker?
- Flexible starting and finishing times + 4.5 day working week
- 33 days annual leave including public holidays due to supporting European countries
- Profit Share, Pension, Life cover & Health Insurance
- Free parking, Shuttle bus from local train stations, EV Charging, Cycle to Work Scheme
- Newly updated onsite Gym with free classes + NEW Spin Studio!
Responsibilities as our Order Management Analyst - Italian Speaker include:
- To leverage communication and influencing skills in relation to order management, to maximize the customer case fill (and on time delivery if appropriate) in line with departmental and customer targets;
- To maximise collaborative ways of working with trade customers through analysis; to communicate recommendations to benefit the business and to build strong collaborative relationships with our partners in the local business to drive commercial and supply chain initiatives;
- To professionally manage stock allocations in line with local sales & supply chain teams’ expectations in low or out of stock situations;
- To ensure the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers;
- Ensure the accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP.
Experience you’ll bring as our Order Management Analyst - Italian Speaker:
- Fluent in English and Italian both written and verbal and if you have Greek it would be an advantage
- Supply Chain Experience or understanding of end-to-end Supply Chain (desirable)
- Previous experience in customer services and order management experience (desirable)
- Intermediate level in Word, Excel and Outlook
Behaviours you’ll need:
- Influencing, presenting, communication and problem-solving skills
- Ability to establish collaborative and trusting business relationships, through professional, proactive interactions
- Very good team player
- Mindset to seek continuous improvement
If you feel you have what it takes to become our Order Management Analyst - Italian Speaker, then please click ‘apply’ now!
Inclusion & Diversity:
We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive. We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment.
Order Management Analyst - Italian Speaker employer: SCJ EurAfne Ltd
Contact Detail:
SCJ EurAfne Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Management Analyst - Italian Speaker
✨Tip Number 1
Network like a pro! Reach out to current employees at SC Johnson on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Order Management Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your supply chain knowledge. Familiarise yourself with common challenges in order management and think of examples from your past experience that showcase your problem-solving skills.
✨Tip Number 3
Show off your language skills! Since this role requires fluency in Italian, be ready to demonstrate your proficiency during the interview. Practice speaking about your previous experiences in both English and Italian.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the SC Johnson team.
We think you need these skills to ace Order Management Analyst - Italian Speaker
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires you to speak Italian, make sure to highlight your language skills in your application. Use examples of how you've used your Italian in previous roles or experiences to impress us!
Tailor Your CV: Don’t just send a generic CV! Tailor it to the Order Management Analyst position by emphasising your relevant experience in customer service and supply chain. We want to see how you can contribute to our team!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure to express your enthusiasm for the role without rambling on.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SCJ EurAfne Ltd
✨Know Your Stuff
Make sure you understand the role of an Order Management Analyst and the specific responsibilities mentioned in the job description. Brush up on your supply chain knowledge and be ready to discuss how your skills can help improve customer fulfilment.
✨Show Off Your Language Skills
Since fluency in Italian is a must, practice speaking and writing in Italian before the interview. Be prepared to answer questions in both English and Italian to demonstrate your proficiency and comfort with the language.
✨Prepare for Scenario Questions
Think about potential challenges you might face in this role, such as managing stock allocations or dealing with customer complaints. Prepare examples from your past experiences that showcase your problem-solving skills and ability to work collaboratively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This shows your interest in the company and the role. You could ask about the team dynamics or how success is measured in the Order Management department.