Order Management Analyst - Portuguese + Spanish in London

As part of the EMEA Shared Service Centre, you'll provide outstanding service for all aspects of service for customers in our Portuguese & Spanish markets (retailers) and for the SCJ sales team for which you're responsible. You will attend supply chain meetings, manage stock allocations, ensure accurate processing of all orders, and liaise with internal stakeholders while working closely with the team to plan and organize every detail of the customer fulfilment journey.

The Customer Supply Chain function is made up of 5 multilingual teams who support our commercial businesses across the EMEA region with making sure our products are delivered on time in full, to our customers.

What is in it for you:

• Flexible starting and finishing times + 4.5 day working week
• 33 days annual leave including public holidays due to supporting European countries
• Profit Share, Pension, Life cover & Health Insurance
• Shuttle bus from local train stations, Cycle to Work Scheme, EV Charging, Free parking
• Newly revamped Gym with free classes and NEW Spin Studio!

Responsibilities:

• Leverage communication and influencing skills in relation to order management, to maximize the customer case fill (and on time delivery if appropriate) in line with departmental and customer targets.
• Work closely with other members of the customer Fulfilment team, as well as the Associate Manager to provide outstanding service to all customers.
• Maximize collaborative ways of working with trade customers through analysis; communicate recommendations to benefit the business and build strong collaborative relationships with partners in the local business to drive commercial and supply chain initiatives.
• Professionally manage stock allocations in line with local sales & supply chain teams expectations in low or out of stock situations.
• Ensure the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers.
• Supported by promotional grids, work closely with local sales teams and customers to ensure the professional management of customer promotions/other trade events.
• Ensure the accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP.
• Deliver ongoing effectiveness improvements to the order management activity using LEAN Tools and Methodologies.

Experience you’ll bring:

• Fluent in English and Portuguese, written and verbal, with a minimum of conversational Spanish (preferred)
• Graduate caliber
• Supply Chain Experience or understanding of end-to-end Supply Chain (desirable)
• Previous experience in customer services and order management experience (desirable)
• Intermediate level in Word, Excel and Outlook
• Knowledge of Lean methodology & tools an advantage (desirable)

Behaviours you’ll need:

• Ability to work under pressure and excellent attention to detail
• Ability to establish collaborative and trusting business relationships, through professional, proactive interactions
• Good team player and must show flexibility/adaptability
• Mindset to seek continuous improvement
• Strong communication and influencing Skills

Inclusion & Diversity: We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive. We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment.