At a Glance
- Tasks: Drive client success by managing onboarding, adoption, and ongoing value delivery.
- Company: Join Scissero, the innovative AI-enhanced legal services firm transforming transactional law.
- Benefits: Enjoy hybrid work, generous leave, professional development, and mental health support.
- Other info: Collaborate with a dynamic team committed to inclusivity and excellence.
- Why this job: Be at the forefront of legal tech, working with diverse global clients.
- Qualifications: 5+ years in client success or account management, ideally in SaaS or legal tech.
The predicted salary is between 56700 - 69300 £ per year.
- Join
- Scissero
- The Law Firm of the Future
About Us
Scissero is an AI‑enhanced legal services company built for financial institutions.
We combine expert legal support with intelligent automation transforming how transactional law is delivered.
We’re not a traditional law firm.
We are a diverse and globally distributed team of lawyers, engineers, and innovators working across the U.
S., EMEA, and APAC.
We believe technology augments, not replaces legal expertise.
Our culture values collaboration, inclusivity, and flexibility.
- We are looking for a client‑focused and commercially minded
- Client Success Manager based in
- London
(hybrid) to drive client success at Scissero.
This role sits at the intersection of clients, legal, sales, product, and engineering, ensuring our AI‑powered legal technology delivers clear, measurable value.
You will support new and existing clients, translate client requirements into internal delivery plans, and own post‑sale success through onboarding, adoption, analytics, and ongoing commercial reviews.
This is a hands‑on, product‑led role in a scaling legal‑tech environment suited to someone who enjoys combining relationship management, product thinking, and commercial judgement.
Responsibilities
- Own the end‑to‑end client experience post‑sale, guiding clients from onboarding through adoption, ongoing value delivery, and renewal.
- Act as Scissero’s primary client partner, working with sophisticated legal and financial services teams across the UK and internationally.
- Support new and existing clients alongside legal and sales teams by scoping client requirements, use cases, and product fit.
- Lead onboarding and implementation, setting clients up for early time‑to‑value.
- Drive product adoption through structured enablement, tailored success plans, and regular engagement cadences.
- Translate client requirements into clear internal briefs, grounded in a strong understanding of product and development capabilities.
- Work closely with product and engineering teams through daily stand‑ups, sprint planning, and retrospectives.
- Act as a trusted advisor to clients, helping them align Scissero’s legal technology with their operational and strategic goals.
- Manage after‑sales client reviews, including monthly and quarterly value and performance reviews.
- Build and maintain usage, integration, and analytics reporting to inform client discussions and internal decision‑making.
- Monitor client health, proactively identifying risks, opportunities, and areas for improvement.
- Support commercial conversations post‑sale, including renewals, pricing discussions, and expansion opportunities.
- Ensure secure and compliant handling of client data and sample documents used for AI model training.
Skills and Qualifications
- Bachelor’s degree in business, law, technology, or a related discipline.
- 5+ years of experience in client success, account management, implementation, or a similar role within Saa S, legal tech, or AI‑driven products.
- Experience working with complex, high‑expectation clients, ideally within legal, financial services, compliance, or other regulated environments.
- Strong ability to gather client requirements and convey them clearly to product and engineering teams.
- Commercial awareness, with confidence engaging in renewal, pricing, and value‑based conversations.
- A track record of driving client satisfaction, adoption, and long‑term engagement.
- Comfort operating across both strategic and hands‑on work, from executive discussions to detailed onboarding delivery.
- Data‑literate and outcome‑focused, with experience using analytics and client health metrics to guide decisions.
- High emotional intelligence and strong stakeholder judgement.
- Experience collaborating cross‑functionally in agile, product‑led environments.
- Ability to work independently and collaboratively within a global, distributed team.
- Why Join Us
- Gain valuable experience at the forefront of AI‑enhanced legal services.
- Work with a diverse and innovative global client base, including leading financial institutions.
- Opportunity for professional growth and development in a tech‑enabled environment.
- Join a dynamic, enthusiastic, and diverse team committed to collaboration and excellence.
- Learn from experienced professionals across multiple disciplines and jurisdictions.
- Hybrid and remote working options, with the ability to request to work from other countries (upon request).
- Paid Sick Leave: 7 days per year to recover or care for family.
- Confidential Support: Employee Assistance Programme (EAP) offering mental health and wellbeing support.
- Professional Development: 7 days per year of paid study leave annually for exams and structured learning.
- Annual Bonus: Discretionary and performance‑based.
- Generous Paid Time Off: 25 days annual leave, plus public holidays.
- Inclusivity
At Scissero, we value diversity in all its forms and believe that varied perspectives make us stronger.
We welcome applications from candidates of all backgrounds, identities, and experiences and are committed to creating an inclusive environment where everyone can thrive.
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Client Success Manager (London) employer: Scissero
Scissero is an exceptional employer that champions innovation and collaboration in the legal sector, particularly in AI-driven transactions. With a flexible hybrid/remote work model, employees enjoy a supportive culture that fosters professional growth through mentorship and cross-functional teamwork. Joining Scissero means being at the forefront of transforming legal services while benefiting from a dynamic work environment that values creativity and initiative.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Manager (London)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Scissero. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Scissero before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Success Manager (London)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Scissero:Your cover letter is your chance to shine! Tell us why you want to work at Scissero specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Scissero!
How to prepare for a job interview at Scissero
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
