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- Tasks: Support customer relationships and training in the healthcare sector across EMEA.
- Company: Pioneering AI-powered medical imaging company transforming healthcare.
- Benefits: Remote work, travel opportunities, and a chance to impact patient outcomes.
- Other info: Exciting growth stage with opportunities for professional development.
- Why this job: Join a mission-driven team and work with life-saving technology.
- Qualifications: 1-2 years in a customer-facing role; fluency in English and another European language.
The predicted salary is between 30000 - 40000 £ per year.
SciPro are partnered with a pioneering AI-powered medical imaging company fundamentally shaping the way healthcare professionals work, contributing to early detection and appropriate treatment of health conditions. With a presence in over 30 countries and significant round of funding, they are exceptionally positioned for further growth.
The Role
- Support clinical onboarding and user training at hospital sites across the EMEA region.
- Build and maintain strong relationships with clinical and operational stakeholders.
- Monitor platform adoption and proactively flag any account risks to senior management.
- Assist with site installations and ensure project delivery milestones are met.
- Document all customer interactions and maintain accurate records within the CRM.
- Act as a flexible resource to provide team coverage across various territories as needed.
What they are looking for
- 1–2 years of experience in a customer-facing role within healthcare or MedTech.
- Fluency in English plus professional proficiency in French, German, Italian, or Spanish (additional European languages are a plus).
- A self-motivated, organised approach to managing multiple projects across geographies.
- Valid driving license and a total willingness to travel.
- Exceptional interpersonal skills with the ability to build trust quickly and present clinical data to varied audiences.
- A degree in a scientific or technical discipline is highly desirable.
This is an exciting opportunity to join a mission-driven company at a critical stage of growth, working with life-saving AI technology that is transforming patient outcomes in multiple therapeutic areas. If this sounds of interest, feel free to apply or reach out directly for more information.
Junior Customer Success Manager employer: SciPro
Contact Detail:
SciPro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in customer success roles. Use platforms like LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their mission and how they impact healthcare. This will help you tailor your responses and show that you're genuinely interested in contributing to their success.
✨Tip Number 3
Practice your interpersonal skills! Since this role is all about building relationships, consider role-playing common scenarios with friends or family. This will help you feel more confident when it comes to engaging with clinical teams and stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Junior Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Junior Customer Success Manager role. Highlight any customer-facing roles you've had, especially in healthcare or MedTech, to show us you’re a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect candidate. Don’t forget to mention your language skills if you speak any additional European languages!
Showcase Your Interpersonal Skills: Since this role is all about building relationships, make sure to highlight your interpersonal skills in your application. Share examples of how you've successfully managed customer relationships or worked in teams to demonstrate your ability to connect with others.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our mission-driven team at StudySmarter!
How to prepare for a job interview at SciPro
✨Know Your Stuff
Make sure you understand the company's AI-powered medical imaging technology and how it impacts healthcare. Brush up on relevant clinical terms and be ready to discuss how your background aligns with their mission.
✨Show Off Your People Skills
As a Junior Customer Success Manager, your interpersonal skills are key. Prepare examples of how you've built relationships in previous roles, especially in customer-facing positions. Think about times when you’ve successfully trained or onboarded users.
✨Be Ready to Travel
Since the role involves regular travel across EMEA, express your enthusiasm for this aspect. Share any previous experiences you have with travel for work and how you managed logistics and time effectively.
✨Language Skills Matter
If you speak any additional European languages, make sure to highlight them! Practice a few phrases in those languages to show your commitment to connecting with diverse clients across the region.