At a Glance
- Tasks: Provide expert remote and on-site support for advanced scientific instruments.
- Company: Join a fast-growing global business with a strong innovation track record.
- Benefits: Flexible working hours, performance bonuses, private medical insurance, and more.
- Other info: Diverse and inclusive workplace that values your unique background.
- Why this job: Make a real impact in the scientific community while developing your technical skills.
- Qualifications: Degree in Chemistry or related field; hands-on experience with analytical systems.
The predicted salary is between 35000 - 45000 € per year.
We are seeking a skilled and customer-focused Technical Support Specialist to provide expert remote support and occasional on-site service for our portfolio of GC, GC-MS, LC and Headspace instrumentation. This role blends technical troubleshooting, customer interaction, and hands-on instrument expertise, ensuring our customers achieve optimal system performance with minimal downtime. You will work closely with Field Service Engineers, R&D, Sales, and Customers to diagnose issues, guide corrective actions, and support continuous improvement across our global installation base. This is a highly customer-facing role requiring strong communication skills, resilience, and the ability to balance technical accuracy with excellent service delivery.
Key Responsibilities
- Remote & On-Site Technical Support
- Provide timely, expert remote support for GC, LC, MS and related software systems.
- Diagnose and troubleshoot complex hardware, software, and application issues.
- Guide customers through corrective actions, maintenance procedures, and system optimisation.
- Conduct occasional on-site visits to troubleshoot, repair, maintain, install, calibrate, and validate instruments when remote resolution is not possible.
- Customer Training & Documentation
- Deliver customer training on instrument operation, maintenance, and best practices.
- Document all service activities, customer interactions, and resolutions clearly and accurately.
- Occasionally deliver hands-on technical training to service engineers to enhance product knowledge and troubleshooting capability.
- Continuous Improvement & Technical Insight
- Identify recurring technical issues and contribute to service process improvements.
- Provide feedback to internal teams on product performance, customer challenges, and potential enhancements.
- Support the development of best-practice service procedures and knowledge-base content.
Experience & Education
- Bachelor’s degree in Chemistry, Analytical Chemistry, Engineering, or related scientific field (or equivalent experience).
- Hands-on experience with GC, LC, and Mass Spectrometry systems, including troubleshooting.
- Strong diagnostic and problem-solving skills.
- Excellent communication skills and customer-service mindset.
- Willingness to travel occasionally for on-site support.
- Experience in customer-facing technical support or field service roles.
- Understanding of laboratory workflows and analytical processes.
- Experience with preventative maintenance and instrument calibration.
Strategic Thinking: Understand organisational goals, identify risks and opportunities, and adapt to changing conditions.
Communication & Collaboration: Communicate clearly with customers and internal teams; work effectively across functions.
Business Acumen: Understand the commercial impact of service decisions and align work with strategic objectives.
Initiative & Leadership: Self-starter with a drive for continuous improvement and ownership of tasks.
Judgement & Decision-Making: Prioritise effectively, analyse options, and make sound decisions in unexpected situations.
Presentation Skills: Deliver clear, engaging training and technical explanations.
Health and Safety
- Always work safely and maintain a safe working environment.
- Report health and safety concerns in line with company procedures.
LIVE SCION INSTRUMENT’S VALUES
- Customer Focus: We prioritise our customers' needs and strive to exceed their expectations through exceptional service, quality products, and comprehensive support.
- Integrity and Trust: We conduct our business with the highest standards of ethics, honesty, and transparency, fostering trust and long-term relationships with our customers, partners, and employees.
- Innovation: We foster a culture of continuous improvement and creativity, driving technological advancements that enhance our products and services, and contribute to the progress of the scientific community.
- Respect: We treat all individuals with dignity, fairness, and respect, valuing diversity and fostering an inclusive environment where everyone can contribute and thrive.
- Passion: We are passionate about our work and driven by a shared purpose to make a meaningful impact through our products and services, inspiring excellence and dedication in everything we do.
WHY US?
This is a great opportunity to join a well-established, fast-growing global business with a strong track record of innovation and success. In return, we offer excellent financial rewards and career development prospects. You will be able to work in accordance with our flexible working pattern, which allows for an early finish on Fridays. After an initial qualifying period and subject to the Company’s terms and conditions of employment, SCION Instruments offers a comprehensive range of benefits including a performance-related bonus scheme, death-in-service cover, group income protection, private medical insurance, a pension scheme, paid holidays, subsidised gym membership, a cycle-to-work and an employee discount scheme. As an equal opportunities employer, SCION Instruments is committed to fair and inclusive treatment for all current and prospective employees. We do not tolerate discrimination based on age, disability, sex, sexual orientation, pregnancy or maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We greatly value a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
Technical Support Specialist in Livingston employer: SCION Instruments
At SCION Instruments, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. Our commitment to employee growth is reflected in our comprehensive benefits package, including performance-related bonuses, private medical insurance, and flexible working patterns that promote work-life balance. Join us in a culture that values customer focus, integrity, and respect, where your contributions will make a meaningful impact in the scientific community.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist in Livingston
✨Tip Number 1
Get to know the company inside out! Research SCION Instruments and understand their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical skills! Brush up on your knowledge of GC, LC, and MS systems. Being able to discuss specific troubleshooting scenarios or share past experiences can really impress during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining SCION Instruments.
We think you need these skills to ace Technical Support Specialist in Livingston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with GC, LC, and Mass Spectrometry systems. We want to see how your skills match the role, so don’t be shy about showcasing your technical troubleshooting abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer support and how your background makes you a perfect fit for our team. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role is all about customer interaction, make sure to demonstrate your strong communication skills in your application. Whether it’s through examples in your CV or your cover letter, we want to see how you connect with others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at SCION Instruments
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of GC, LC, and MS systems. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past. This will show that you not only understand the technology but can also apply your knowledge practically.
✨Showcase Your Customer Service Skills
Since this role is highly customer-facing, think of examples where you've gone above and beyond for a customer. Prepare to share how you handled difficult situations and maintained a positive relationship, as this will highlight your customer service mindset.
✨Communicate Clearly and Confidently
Practice explaining complex technical concepts in simple terms. During the interview, focus on clear communication, as this is crucial for guiding customers through troubleshooting processes. Remember, it's not just about what you know, but how you convey it!
✨Demonstrate Continuous Improvement Mindset
Be ready to discuss how you've contributed to process improvements in previous roles. Think of specific examples where your insights led to better outcomes, as this aligns with the company's value of innovation and continuous improvement.
