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- Tasks: Lead a dynamic team to deliver top-notch customer support and drive satisfaction.
- Company: Join SCIEX, a leader in life sciences technology, making a real-world impact.
- Benefits: Enjoy flexible remote work options and a supportive, innovative culture.
- Other info: Fluency in English is essential; additional languages are a bonus.
- Why this job: Be part of a mission-driven company that values your contributions and fosters growth.
- Qualifications: Requires a degree in Life Sciences and 5 years of leadership experience.
The predicted salary is between 72000 - 108000 ÂŁ per year.
Director Application Support EMEAI (M/F/D)
SCIEX Warrington, England, United Kingdom
Director Application Support EMEAI (M/F/D)
SCIEX Warrington, England, United Kingdom
1 day ago Be among the first 25 applicants
For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.
SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
Learn about the Danaher Business System which makes everything possible.
Location: UK, Germany (or other major EMEAI hub with a preference for Europe). Full residing and working permit for EU and/or CH and/or UK is a pre-requisite for application.
Reports to: Vice President Commercial & General Manager, Sciex EMEAI
The Director of Applications Support, EMEAI, is responsible for leading a high-performing regional team of application specialists. This role ensures the delivery of exceptional customer support across pre- and post-sales activities, driving customer satisfaction, loyalty, and commercial success. The Director will collaborate closely with sales , service, marketing, and R&D teams to align application support strategies with business goals.
Key Responsibilities
- Lead and develop the EMEAI Applications Support team, fostering a culture of Customer focus, cross-functional collaboration, technical excellence, and continuous improvement.
- Define and execute the regional applications support strategy in alignment with global objectives and regional commercial priorities.
- Ensure timely and effective support for customer inquiries, demonstrations, training, and troubleshooting across SCIEX’s product portfolio.
- Partner and works alongside Sales, Marketing, and Product Management to achieve target, drive customer engagement initiatives, support product launches, and supports campaigns.
- Drive, monitor and report on key performance indicators (KPIs) including Utilisation, Demo and Team Selling win rates, Revenue generated from pre-sales activities and training delivery, Net Easy Score and other customer satisfaction metrics, and growth of the region.
- Drive operational efficiency through the use of DBS tools, digital platforms, and knowledge-sharing systems.
- Represent the voice of the customer in cross-functional forums and contribute to product and service innovation.
- Manage budget, resource planning, and talent development for the Applications Support function across the region.
Qualifications
- Bachelor’s or Master’s degree in Life Sciences, Chemistry, or related field;
- Minimum 5 years of leadership experience in technical support, applications, sales or related customer-facing roles.
- Strong knowledge of mass spectrometry, knowledge of capillary electrophoresis is a plus. Experience in at least 2 of the following markets in a previous role: Food/Beverage, Environmental, Biopharma, or Clinical.
- Proven ability to lead geographically dispersed teams in a matrixed, multicultural environment.
- Strategic thinker with strong operational execution and data-driven decision-making skills.
- Excellent communication, stakeholder management, and change leadership capabilities.
- Fluent in English; additional European languages are a plus.
At SCIEX we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for SCIEX can provide.
Als inklusive Organisation sind wir uns unserer sozialen Verantwortung bewusst, begrĂĽĂźen daher Bewerbungen von Schwerbehinderten und werden diese besonders berĂĽcksichtigen.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Seniority level
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Seniority level
Not Applicable
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Director Application Support EMEAI (M/F/D) employer: SCIEX
Contact Detail:
SCIEX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director Application Support EMEAI (M/F/D)
✨Tip Number 1
Familiarise yourself with SCIEX's product portfolio, especially in mass spectrometry and capillary electrophoresis. Understanding the technical aspects and applications of these products will help you engage more effectively during interviews and demonstrate your expertise.
✨Tip Number 2
Network with current or former employees of SCIEX to gain insights into the company culture and expectations for the Director Application Support role. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience in leading geographically dispersed teams and how you've successfully driven customer satisfaction in previous roles. Highlight specific examples that showcase your leadership and strategic thinking skills.
✨Tip Number 4
Research the Danaher Business System (DBS) and be ready to discuss how you can leverage its tools and methodologies to drive operational efficiency in the Applications Support function. Showing your understanding of DBS can demonstrate your alignment with the company's values.
We think you need these skills to ace Director Application Support EMEAI (M/F/D)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, applications, and leadership roles. Emphasise your knowledge of mass spectrometry and any experience in the specified markets like Food/Beverage or Biopharma.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer support and how your strategic thinking aligns with SCIEX's goals. Mention specific examples of how you've driven customer satisfaction and operational efficiency in previous roles.
Highlight Leadership Experience: Clearly outline your leadership experience, especially in managing geographically dispersed teams. Provide examples of how you fostered a culture of collaboration and continuous improvement within your team.
Showcase Communication Skills: Since excellent communication is crucial for this role, include instances where you've successfully managed stakeholders or led change initiatives. This will demonstrate your capability to represent the voice of the customer effectively.
How to prepare for a job interview at SCIEX
✨Understand the Company and Its Products
Before your interview, make sure you have a solid understanding of SCIEX's products, especially in mass spectrometry and capillary electrophoresis. Familiarise yourself with their applications in various industries like food safety and clinical diagnostics, as this knowledge will demonstrate your genuine interest and preparedness.
✨Showcase Your Leadership Experience
As a Director, you'll need to lead a team effectively. Be ready to discuss your previous leadership roles, focusing on how you've developed teams, fostered collaboration, and driven customer satisfaction. Use specific examples to illustrate your impact and approach to leadership.
✨Prepare for Technical Questions
Given the technical nature of the role, expect questions related to mass spectrometry and applications support. Brush up on your technical knowledge and be prepared to discuss how you've applied this in past roles, particularly in troubleshooting and customer support scenarios.
✨Demonstrate Strategic Thinking
The role requires strategic alignment with business goals. Be prepared to discuss how you've previously defined and executed strategies in your past positions. Highlight your ability to analyse data and make informed decisions that drive operational efficiency and customer engagement.