At a Glance
- Tasks: Lead cross-functional teams to deliver innovative lottery solutions and ensure top-notch customer experiences.
- Company: Join Scientific Games, a global leader in lottery and gaming solutions.
- Benefits: Enjoy 26 days annual leave, flexible working hours, and a pension scheme.
- Other info: Collaborative culture focused on service excellence and continuous improvement.
- Why this job: Make a real impact in a dynamic environment with exciting projects and career growth.
- Qualifications: 8+ years in program management with strong leadership and communication skills.
The predicted salary is between 70000 - 85000 £ per year.
Scientific Games is a global leader in lottery and gaming solutions, partnering with governments and lottery operators to generate billions for good causes — from healthcare and education to sport and culture. In the UK, Scientific Games plays a critical role in delivering and supporting complex, mission-critical technology platforms for lottery operators worldwide. Our teams operate across software, infrastructure, systems integration and managed services, ensuring secure, resilient and high-performing services that our customers depend on every day. You’ll be based in our modern Watford office, working as part of an amazing, collaborative team focused on service excellence, continuous improvement and long-term customer partnership.
The Programme Delivery Manager is a senior leadership role within the Technology organization of an international lottery systems provider. This role is accountable for the end-to-end delivery of complex, integrated solutions across both systems and digital platforms, ensuring a cohesive, high-quality customer experience. The director will lead cross-functional delivery teams, own change management processes, and serve as the single point of contact for all solution delivery matters related to assigned projects or clients.
- Own full accountability for the successful delivery and successful deployment of professional service programmes across multiple platforms.
- Oversee systems and digital delivery teams via SDM, ensuring alignment and integration across all solution components.
- Define and manage delivery roadmaps, schedules, scope, risks, and resource plans.
- Balance scope, budget, and time to prioritize work items effectively in coordination with the UK IT Service Account Manager.
- Ensure compliance with internal governance, customer requirements, and regulatory obligations.
- Partner with Sales, QA, Operations, Product Management and Customer Success teams to define and execute delivery strategies.
- Oversee the technical integration and operational coordination of core lottery systems, iLottery platforms, retail terminals and backend systems.
- Align release roadmap with the UK IT-Service Account Manager and Allwyn.
- Provide input on risk management and mitigation strategies.
- Support Allwyn's User Acceptance Testing (UAT) and defect triage in coordination with the UK-Test Manager.
- Lead structured change management processes to accommodate evolving customer needs, technology shifts, and regulatory changes.
- Monitor defect and change management, coordinating release dates with Allwyn.
- Assist account management with offers and technical clarifications.
- Collaborate with Program Management and Product teams to assess impacts and re-baseline delivery plans as needed.
- Define and track key performance indicators (KPIs) for solution delivery.
- Provide regular status updates, risk assessments, and executive-level reporting on delivery progress.
Qualifications:
- Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or related field.
- ~8+ years of progressive experience in solution delivery or program management within complex, multi-platform technology environments.
- ~ Proven experience in leading cross-functional technology teams (systems and digital) in a high-availability, high-security environment.
- ~ Strong knowledge of enterprise systems, cloud technologies, digital platforms (web/mobile), and system integration methods (APIs, middleware).
- ~ Exceptional stakeholder management, communication, and leadership skills.
- ~ Gaming, finance, telecom experience is preferred.
- ~ PMP, PRINCE2, or similar certification is a plus.
- ~ Highly collaborative, with a track record of building trusted partnerships across business and technical domains.
Benefits:
- 26 days annual leave plus 8 public holidays.
- Pension scheme with up to 6% employer contribution.
- Death in service life cover of 2.5 x salary.
- Stimulating and challenging projects in an international environment.
- Flexible working hours, home office and modern IT equipment.
- Trainings and opportunities for your personal and professional development.
Programme Delivery Manager (f/m/x) in Watford employer: SCIENTIFIC GAMES
Scientific Games is an exceptional employer, offering a dynamic work environment in Watford where collaboration and service excellence are at the forefront. With a strong focus on employee growth, we provide extensive training opportunities, flexible working arrangements, and a comprehensive benefits package that includes generous annual leave and a robust pension scheme. Join us to be part of a team that not only drives innovation in lottery and gaming solutions but also contributes significantly to good causes worldwide.
