At a Glance
- Tasks: Manage customer accounts and ensure smooth processing of lottery scratchcards.
- Company: Join the global leader in lottery games and technology.
- Benefits: Competitive salary, generous leave, and a pension scheme with company match.
- Other info: Part-time role with flexible hours, perfect for students or those seeking work-life balance.
- Why this job: Gain valuable experience in a dynamic team while making an impact in the gaming industry.
- Qualifications: Strong communication skills and attention to detail are essential.
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. We are currently seeking a part-time Account Executive, to work 3 days per week, from Wednesday—Friday (22.5 hours per week) to join our busy Customer Services Team.
Your role will be to ensure the smooth processing and manufacture of lottery scratchcards from order placement to fulfilment. You would be assigned to your own customer accounts, from our valued client base throughout Europe. You would provide daily administrative support for customers, and collaborate with our sales colleagues and the production team in the UK to make sure all requirements are met. The role will involve creating and checking all customer and production related documentation, inspecting artwork and proofs, liaising with all internal departments and carrying out occasional press passes.
In order to be considered for this position you must possess the following:
- Excellent communication skills and the ability to provide accurate and timely information to customers and sales colleagues
- The ability to work well as part of a team and build good relationships with customers and colleagues alike
- Strong attention to detail
- Superior time management skills and the ability to cope with tight and often conflicting deadlines
- Proven commitment to providing excellent customer service and the drive and enthusiasm to ‘go the extra mile’
Although not essential, we would welcome applicants with a second European language. A background of working in the printing industry would also be advantageous.
In return you will have the opportunity to work in a unique role and gain great experience in a busy and friendly team, within a successful company. As well as a competitive salary of £34,000 to £40,000 per annum, dependant on experience, (Full-time equivalent salary, the part-time salary will be pro-rated). You will also receive a generous annual leave entitlement of 26 days per year (Pro-rated) plus bank holidays, and a pension scheme with a company match of 6% of pensionable salary.
Please note that due to the highly secure nature of our business, any job offer would be subject to screening: drugs screening test, receipt of references, receipt of satisfactory Disclosure and Barring Service Check, and a satisfactory credit history check. We would also require proof of eligibility to work in the UK before any job offer is made.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Account Executive (Part-time, 3 days per week) in Leeds employer: SCIENTIFIC GAMES
Scientific Games is an exceptional employer, offering a dynamic work environment in our modern Watford office where collaboration and service excellence are at the forefront of our culture. Employees benefit from opportunities for professional growth within a global leader in lottery and gaming solutions, while contributing to meaningful projects that support vital causes such as healthcare and education. Join us to be part of a team that values innovation, continuous improvement, and long-term partnerships with our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive (Part-time, 3 days per week) in Leeds
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like SCIENTIFIC GAMES and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at SCIENTIFIC GAMES and let us see your personality shine through!
We think you need these skills to ace Account Executive (Part-time, 3 days per week) in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and SCIENTIFIC GAMES.
Get Familiar with Our Brand:Before applying, take some time to learn about SCIENTIFIC GAMES and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at SCIENTIFIC GAMES
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress SCIENTIFIC GAMES.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which SCIENTIFIC GAMES will surely appreciate.
