Office-Based Healthcare Technician

This is a fantastic opportunity to join our Virtual Healthcare Services and play a key role in transforming patient care through digital innovation. As a Virtual Healthcare Technician, you’ll empower patients to take control of their health by delivering high-quality remote support, education and guidance. Working 40 hours per week with shifts between 8am - 8pm, you’ll be at the heart of improving patient outcomes, enhancing adherence to treatment and delivering a truly patient-centric experience — all from an office setting.

What you’ll be doing:

• Delivering patient education and training via virtual platforms and telephone support
• Supporting patients to safely and confidently self-administer treatments, including injection techniques
• Conducting virtual consultations and follow-up interactions aligned to patient pathways and protocols
• Providing clear, compassionate communication to answer patient queries and address concerns
• Identifying any barriers to treatment adherence and escalating where appropriate
• Monitoring and reporting adverse events in line with clinical governance and pharmacovigilance requirements
• Maintaining accurate, timely patient records within electronic systems
• Signposting patients to additional support services where beneficial
• Collaborating with clinical teams and seeking guidance from qualified professionals when needed

Who we’re looking for:

You’ll be a caring and confident healthcare provider with a passion for making a meaningful impact on patients and their families. You will need:

• Experience working in a healthcare setting and completion of the care certificate
• Strong communication skills with the ability to explain complex or sensitive information clearly
• A patient-focused mindset with a passion for delivering excellent care and support
• Confidence working independently, with the ability to recognise when to seek guidance
• Good IT literacy, including Microsoft Office and digital systems
• An understanding of basic clinical procedures and healthcare practices (training will be provided)
• Resilience and adaptability in a fast-paced, virtual environment

What’s in it for you:

• The opportunity to be part of an innovative, digitally-led healthcare service
• A role where you can make a genuine difference to patient outcomes and experience
• Ongoing training and development to support your clinical and professional growth
• A supportive team environment focused on collaboration and quality care
• Exposure to a wide range of services, products and patient pathways

We work hard to make sure colleagues feel motivated, developed, and recognised for the great work they do. Offering a salary of £28,067.46, and a comprehensive benefits package, including:

• 25 days annual leave plus bank holidays
• Contribution based pension scheme
• Employee benefits platform
• Life insurance
• Private medical insurance (after qualifying period)
• Refer a friend scheme
• Ongoing learning and development opportunities
• Annual company event
• Yearly pay reviews

We are a Disability Confident Committed Employer who has successfully gained the National Equality Standard (NES is the UK’s leading Equity, Diversity and Inclusion standard which was developed by the UK Government and the CBI). We are committed to the fair treatment of all candidates, regardless of race, gender, religion, sexual orientation, age or disability. We welcome applications from all and we select candidates based on skills, qualifications, and experience. Please talk to us during the application process to discuss any reasonable adjustments you may require.

We are committed to achieving Net Zero and reducing our ecological footprint and constantly working on new initiatives, some of our more recent ones include working towards Level 2 in the Greener Pharmacy Toolkit and replacing many of our vans with lower CO2 emission models.

The Process: One of the team will reach out for an initial screening calls before face to face interviews are arranged. Start date - ASAP - subject to completion of pre-employment checks.