Dispensary ops lead in Burton upon Trent

Burton on Trent, Staffordshire, United Kingdom

Our mission at Sciensus is simple: to give patients control of their health through knowledge, choice, convenience and connection.

To help be successful in our mission we are looking for a Dispensary Operations Lead.
40 hours per week / Site-Based / Perm Contract

Why this role?

At Sciensus, every prescription we dispense plays a vital role in helping patients access the treatment they need. As a Dispensary Operations Lead, you'll be at the heart of that mission.

Leading a team of around 15 colleagues, you'll drive the safe, compliant and efficient delivery of dispensary operations, ensuring medicines reach patients accurately and on time.

This is a fantastic opportunity for an experienced people leader who enjoys developing teams, improving processes and making a meaningful impact within a fast-paced healthcare environment.

What's in it for you?

• The opportunity to lead and develop a high-performing operational team
• A role with genuine impact on patient care and outcomes
• The chance to drive continuous improvement and operational excellence
• Exposure to a highly regulated healthcare environment
• Ongoing development and career progression opportunities within a growing organisation
• A collaborative culture where your ideas and expertise are valued

What you'll be doing

As our Dispensary Operations Lead, you'll oversee the day-to-day performance of the dispensary team, ensuring work is prioritised effectively and delivered safely, accurately and efficiently.

Key responsibilities include:

• Leading and motivating a team to achieve operational and service performance targets
• Managing workflow and prioritisation across dispensary operations to support patient demand
• Building strong relationships with internal stakeholders to maximise order fulfilment and stock availability
• Ensuring compliance with company procedures, regulatory requirements and quality standards
• Investigating and managing near misses, incidents and non-conformances, ensuring corrective actions are implemented
• Driving continuous improvement initiatives that enhance efficiency, quality and patient service
• Conducting regular one-to-ones, performance reviews and development conversations
• Monitoring team performance through KPIs and operational reporting tools
• Supporting the review and maintenance of Standard Operating Procedures (SOPs)

We're looking for a confident and engaging leader who thrives in a fast-paced operational environment and enjoys getting the best out of their team.

Essential

• Proven experience leading and managing teams to deliver against operational KPIs
• Experience managing performance, engagement and development of colleagues
• Strong organisational skills with the ability to prioritise competing demands
• Excellent communication and stakeholder management skills
• Analytical mindset with the ability to use data to drive decisions and improvements
• Good understanding of working within regulated environments
• Strong IT skills and confidence working with operational systems

Desirable

• Pharmacy operations experience
• Pharmacy qualification
• Experience within healthcare, logistics or pharmaceutical environments
• Continuous improvement experience

Why Us?

Sciensus is a leading European life sciences organisation with over 30 years of experience, helping over 240,000 patients a year gain access to beneficial treatments and life-changing medicines.

We empower patients with digital tools to take control of their treatments, report on symptoms, quality of life, and access support through their care journey. We blend this with personalised support services from our team of over 700 licensed clinical staff.

Every colleague at Sciensus contributes to improving the patient experience. Whether you're supporting operations behind the scenes or delivering care directly to patients, your work makes a real difference.

What we offer our people?

We work hard to make sure colleagues feel motivated, developed, and recognised for the great work they do.

This role offers a salary of £32,500 alongside a comprehensive benefits package, including:

• 25 days annual leave + bank holidays
• Yearly pay reviews.
• Life Assurance
• Annual company event.
• Refer a friend scheme.
• Contribution based pension scheme.
• Access to BUPA private medical (Subject to grade or length of service)
• Salary sacrifice schemes (Electric vehicle/Bike to work/Tech)
• Discount & cashback portal.
• Internal & External training opportunities
• Access to various well-being initiatives
• Paid volunteer day
• Professional fees re-imbursed
• Company Car or Allowance

At Sciensus, our values shape who we are, what we stand for and how we work every day. We're Passionate about Patients, putting patient care and experience at the heart of every decision we make. We're Ambitious to be the Best, continuously learning, improving and innovating to deliver exceptional outcomes. And we believe Together, We Win, building trusted relationships, embracing diverse perspectives and achieving more through collaboration.

What happens next?

Last day to apply – Wednesday 2nd September
Face-to-face Interviews – TBC
Start date - TBC