At a Glance
- Tasks: Resolve complex IT incidents and support modern endpoint technologies.
- Company: Join Sciensus, a leader in patient-centred healthcare with a collaborative culture.
- Benefits: Enjoy 25 days annual leave, private medical, and ongoing learning opportunities.
- Other info: Be part of a team committed to innovation and sustainability.
- Why this job: Make a real impact on patients' lives while developing your tech skills.
- Qualifications: Experience with Microsoft 365, Intune, and strong customer service skills.
The predicted salary is between 29700 - 36300 £ per year.
We're looking for a talented 2nd Line Service Desk & End User Computing Analyst to join our Technology team and play a key role in delivering exceptional IT support across the business. This is far more than a traditional 2nd Line support role. You'll act as the technical owner for End User Computing services, taking responsibility for complex incidents, supporting modern endpoint technologies, and helping shape the future of our workplace technology estate. Working closely with Service Desk colleagues, infrastructure teams, suppliers, and business stakeholders, you'll ensure our users receive outstanding support while maintaining secure, compliant, and reliable systems.
What You'll Be Doing
- Owning and resolving complex IT incidents and service requests.
- Supporting and administering Microsoft Intune, Entra ID, Autopilot and Endpoint Management solutions.
- Managing Windows, Android, iOS/iPadOS and macOS devices across their lifecycle.
- Deploying, configuring and troubleshooting business applications and endpoint technologies.
- Maintaining security, compliance, patching, encryption and device management policies.
- Building knowledge articles, technical documentation and support guides.
- Identifying trends and driving continuous service improvement initiatives.
- Collaborating with internal teams and third-party suppliers to deliver exceptional customer service.
What We're Looking For
We're seeking someone with strong technical capability and a passion for customer service. You'll ideally bring experience in:
- Microsoft 365, Exchange Online, Active Directory & Entra ID
- Microsoft Intune, Endpoint Manager & Autopilot
- Windows 11, Azure and BitLocker
- Mobile Device Management (MDM) and Mobile Application Management (MAM)
- Endpoint security, compliance and device lifecycle management
- Supporting Windows, Android, Apple and macOS devices
- Creating technical documentation and knowledge articles
What Makes You Successful
- A natural problem solver who enjoys tackling technical challenges.
- Customer-focused with excellent communication skills.
- Organised and able to manage multiple priorities.
- Collaborative, proactive and eager to share knowledge.
- Passionate about improving services through automation and innovation.
Qualifications
- ITIL certification or demonstrable ITIL knowledge.
- Microsoft Azure Fundamentals (AZ-900) certification is desirable.
Who are we? Sciensus has been at the forefront of patient-centred healthcare for over 30 years. We deliver complex clinical care at home in the UK and help biopharma companies navigate the complexity of bringing their products to market across Europe, supporting more than 300,000 patients a year living with cancer, chronic conditions and rare diseases. Our mission is simple: to help patients quickly access and make the most of life-changing medicines. We do that through a team of more than 1,650 colleagues, including over 500 licensed clinical professionals, combining clinical expertise, digital innovation and operational scale to deliver care closer to home.
We're proud to be Great Place to Work® Certified™ in both the UK and Switzerland, based on direct feedback from our colleagues. Our people tell us they value the difference they make for patients, the support of their teams and a shared sense of purpose. We're committed to listening to that feedback, building on what's working well and continuing to make Sciensus a place where colleagues can grow, contribute and do meaningful work.
If you want to be part of a business where your work has a direct impact on patients' lives, we'd love to hear from you.
What do we offer our people?
We work hard to make sure colleagues feel motivated, developed, and recognised for the great work they do. Additional to a competitive salary, we also offer a comprehensive benefits package including:
- 25 days annual leave plus bank holidays
- Yearly pay reviews
- Contribution based pension scheme
- Life assurance
- Employee benefits platform (retailer discounts and much more)
- Private medical (after qualifying period)
- Ongoing learning and development opportunities
- Annual company event
- In the Burton Upon Trent office we have an onsite gym, canteen, prayer room, and quiet room
Our Values
We are a Disability Confident Committed Employer and we have also successfully gained the National Equality Standard (NES is the UK’s leading Equity, Diversity and Inclusion standard which was developed by the UK Government and the CBI). We are committed to the fair treatment of all candidates, regardless of race, gender, religion, sexual orientation, age or disability. We welcome applications from all and we select candidates based on skills, qualifications, and experience. Please talk to us during the application process to discuss any reasonable adjustments you may require. We are committed to achieving Net Zero and reducing our ecological footprint. We are constantly working on new initiatives, some of our more recent ones include working towards Level 2 in the Greener Pharmacy Toolkit and replacing many of our vans with lower CO2 emission models. For information on other projects and our wider approach to sustainability please visit our corporate website.
2nd Line Service Desk Analyst employer: Sciensus
At Sciensus, we pride ourselves on being an exceptional employer dedicated to empowering our team members and enhancing patient care. As an Accuracy Checking Technician, you'll thrive in a supportive and collaborative environment that prioritises professional development and offers a comprehensive benefits package, including generous annual leave and access to private medical care. Join us in making a meaningful impact on patient safety while enjoying a fulfilling career with opportunities for growth and recognition.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Service Desk Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sciensus values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sciensus might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sciensus!
✨Direct Apply to Sciensus
Let's not forget to apply directly through the Sciensus website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Service Desk Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sciensus.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sciensus. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sciensus
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
