At a Glance
- Tasks: Solve technical challenges and support customers with innovative life science systems.
- Company: Join SCIENION, a leader in precision liquid handling and bioanalysis solutions.
- Benefits: Competitive salary, company pension, 24 days holiday, and hybrid working options.
- Other info: Dynamic team environment with opportunities for professional growth and development.
- Why this job: Travel across the UK and Ireland while making a real impact in life sciences.
- Qualifications: Degree in Engineering, 3+ years experience, and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Your mission
We are seeking a highly motivated Field Service Engineer to join our team, where you will have the exciting opportunity to work with cutting‑edge Scienion and Cellenion technology for various applications, including microarrays, biosensors, microneedling, and single‑cell dispensing, amongst other innovative applications. This is a field‑based position, with extensive travel in the UK and Ireland but be able to support in other regions when required.
Your responsibilities
- Technical problem solving: You will analyze, identify, and resolve malfunctions in applications and systems.
- Second‑ and third‑level support: You will assist our customers with complex technical issues.
- Error analysis & optimization: You will continuously investigate and improve customer applications to ensure the highest quality.
- Maintenance & repair: You will perform annual PMIs (preventive maintenance inspections) and on‑site repairs.
- Training & education: You will conduct internal and external user training and machine training to increase knowledge and productivity.
- Documentation: You create and maintain technical documentation, error logs, user manuals, and ISO documents.
- Customer communication: You process support cases via our help desk ticketing system and actively seek feedback to continuously improve our products.
- Quotation preparation: You prepare technical quotations and send them to our customers.
- Travel: Travel within the territory as needed. Overnight travel is approximately 50% as required.
Your profile
- You enjoy solving technical challenges and working closely with customers and colleagues.
- A degree in Engineering or a comparable qualification.
- 3+ years of experience in a related field or in‑house service required.
- Fluent English is required. Additional European languages are an advantage.
- Experience in a life sciences work environment.
- Willingness to travel more than 60% of the time.
- Must have a UK driving licence and access to a car.
- Strong communication skills and enjoyment of interacting with customers.
- Team spirit, initiative, and a solution‑oriented approach to work.
We provide
- Competitive salary
- Company pension
- 24 days holiday plus statutory holidays
- Cycle to work scheme
- Hybrid working
About Us
SCIENION’s mission is to empower the development of innovative, reliable, and cost‑efficient diagnostic and bioanalysis workflows. With headquarters in Berlin (Germany) and subsidiaries in Phoenix, Arizona (USA), Portsmouth (UK), Lyon (France), and Shanghai (China), our 140 employees, while culturally diverse, are united by their passion for best‑in‑class solutions for this dynamic market. At the same time, we are supported by the BICO group, the world’s leading bioconvergence company, adding strength and efficiency to our business. Since 2001, we have grown as a renowned specialist in precision liquid handling, enabling applications from research to high‑throughput production of assays in diagnostics and life sciences. Our cellular products, sold under the Cellenion brand, provide solutions for single cell and 3D cellular model analysis, helping researchers globally to move biological science forward, and make us global leaders in the field of single cell proteomics.
Field Service Engineer (m/f/d) in Portsmouth employer: SCIENION
At SCIENION, we pride ourselves on being an excellent employer, offering a dynamic work environment where innovation thrives. Our Field Service Engineers enjoy competitive salaries, a generous holiday allowance, and opportunities for hybrid working, all while being part of a culturally diverse team dedicated to advancing life sciences. With a strong focus on employee growth and development, we provide extensive training and support, ensuring our team members are equipped to tackle exciting challenges in the field.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer (m/f/d) in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its technology. Familiarise yourself with Scienion and Cellenion's products and think about how your skills can contribute to their mission. Show them you're not just another candidate!
✨Tip Number 3
Practice your technical problem-solving skills. Be ready to discuss real-life scenarios where you've tackled challenges head-on. This will demonstrate your ability to handle the role of a Field Service Engineer effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Field Service Engineer (m/f/d) in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your technical skills and relevant experience, especially in life sciences. We want to see how you can solve problems and support our customers!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background fits with our mission at StudySmarter. Keep it engaging and personal – we love a good story!
Show Off Your Communication Skills:As a Field Service Engineer, you'll be interacting with customers regularly. Make sure your application reflects your strong communication skills. Whether it's through your writing style or examples of past experiences, let us know you can connect with people!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at SCIENION
✨Know Your Tech
Familiarise yourself with the specific technologies mentioned in the job description, like microarrays and biosensors. Being able to discuss these technologies confidently will show your genuine interest and expertise.
✨Prepare for Problem-Solving Questions
Expect questions that assess your technical problem-solving skills. Think of examples from your past experience where you successfully diagnosed and resolved issues, especially in a field service context.
✨Showcase Your Communication Skills
As a Field Service Engineer, you'll be the bridge between customers and the development team. Prepare to demonstrate your communication skills by discussing how you've effectively interacted with clients and colleagues in previous roles.
✨Be Ready to Discuss Travel Flexibility
Since this role involves extensive travel, be prepared to talk about your willingness to travel and how you manage work-life balance while on the road. Highlight any previous experiences that showcase your adaptability in similar situations.
